Module 01: What’s Different about Good Customer Service? | |||
What’s Different about Good Customer Service? | 00:12:00 | ||
Module 02: Establishing Your Attitude | |||
Establishing Your Attitude | 00:12:00 | ||
Module 03: Identifying and Addressing Customer Needs | |||
Identifying and Addressing Customer Needs | 00:12:00 | ||
Module 04: Customer Service Communication Strategies | |||
Customer Service Communication Strategies | 00:24:00 | ||
Module 05: Aspects of Phone Etiquette | |||
Aspects of Phone Etiquette | 00:31:00 | ||
Module 06: Building Rapport Over the Phone | |||
Building Rapport Over the Phone | 00:24:00 | ||
Module 07: Active Listening and Managing Tough Callers | |||
Active Listening and Managing Tough Callers | 00:28:00 | ||
Module 08: In-Person Customer Service | |||
In-Person Customer Service | 00:10:00 | ||
Module 09: Providing Electronic Customer Service | |||
Providing Electronic Customer Service | 00:12:00 | ||
Module 10: Recovering Difficult Customers | |||
Recovering Difficult Customers | 00:15:00 |
Scholarship: Score 80% or more in your final exam to get this Fee refunded.
Membership renews after 12 months. You can cancel anytime from your account.