Customer Service Advisor Course
Have you ever thought of pursuing a career in customer service? If there is one skill you should aim to master, then customer service skill is it.
Skilled customer service professionals are always in high demand. Enrol in this Customer Service Advisor Course and earn the right qualification and experience which further help you to find yourself in demand.
The course will help you get started in customer service and teach you the arts you need to shine your career in the relevant fields.
This training course is offered online, which gives you the powers to study at your own pace and in your own time. You can study this course on a full-time or part-time basis and receive the education you need to achieve your dream of becoming a customer service adviser.
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Will I receive a certificate of completion?
Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Customer Service Advisor Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
|Understanding Customer Service||00:17:00|
|Identifying Customer Expectations||00:06:00|
|Providing Excellent Customer Service||00:07:00|
|Focusing on Your Customer||00:15:00|
|Customer Service and the Telephone||00:08:00|
|Dealing With Challenges Assertively||00:15:00|
|Dealing With Difficult People||00:30:00|
|Dealing With Stress||00:30:00|
|Seven Steps to Customer Problem Solving||00:30:00|
|The Fifth Critical Element – Measure It||00:15:00|
|The Fourth Critical Element – Be a Problem Solver||01:00:00|
|The Second Critical Element – Defined in Your Organization||00:15:00|
|The Sixth Critical Element – Reinforce It||00:30:00|
|The Third Critical Element – Given Life by the Employees||00:15:00|
|What is Customer Service?||00:15:00|
|Who Are Your Customers?||00:15:00|
|Six Critical Elements||00:30:00|
|Five Practices of Leadership||00:45:00|
|Asking the Right Questions||00:15:00|
|Close with Vocals||00:15:00|
|Closing Down the Voice||00:10:00|
|Cold and Warm Calls||00:15:00|
|Developing a Script||00:15:00|
|Did You Hear Me?||00:15:00|
|It’s More Than Just a Phase||00:15:00|
|News from Within||00:15:00|
|Perfecting the Script||00:15:00|
|Phone Tag and Getting the Call Back||00:15:00|
|Sales by Phone||00:10:00|
|Staying Out of Voice Mail Jail||00:05:00|
|This is My Mentor||00:05:00|
|To Serve and Delight||00:05:00|
|Verbal Communication Techniques||00:15:00|
|What’s Missing in Telephone Communication?||00:15:00|
|Who are Your Customers?||00:15:00|
|Building the Future||00:15:00|
|Checklist for Success||00:15:00|
|Considerations in Tool Selection||00:15:00|
|Customer Relationship Management||00:10:00|
|Evaluating and Reviewing Your Program||00:15:00|
|Homegrown vs. Application Service Provider||00:15:00|
|Requirement Driven Product Selection||00:15:00|
|Strategies for Customer Retention||00:15:00|
|The Development Team||00:15:00|
|What CRM Is and Who It Serves||00:15:00|
|It Starts at the Top||00:20:00|
|How to Build Rapport||00:30:00|
|Learn to Listen||00:25:00|
|Manners Matter – Etiquette & Customer Service (I)||00:25:00|
|Manners Matter – Etiquette & Customer Service (II)||00:20:00|
|Handling Difficult Customers||00:25:00|
|Getting the Necessary Information||00:15:00|
|Training Doesn’t Stop||00:15:00|
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