Customer Service Advisor Course

Customer Service Advisor Course

3 STUDENTS ENROLLED

Introduction

Have you ever thought of pursuing a career in customer service? If there is one skill you should aim to master, then customer service skill is it.

Skilled customer service professionals are always in high demand. Enrol in this Customer Service Advisor Course and earn the right qualification and experience which further help you to find yourself in demand.

Description

The course will help you get started in customer service and teach you the arts you need to shine your career in the relevant fields.

This training course is offered online, which gives you the powers to study at your own pace and in your own time. You can study this course on a full-time or part-time basis and receive the education you need to achieve your dream of becoming a customer service adviser.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Customer Service Advisor Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Module :01
Understanding Customer Service 00:17:00
Identifying Customer Expectations 00:06:00
Providing Excellent Customer Service 00:07:00
Module: 02
Focusing on Your Customer 00:15:00
Customer Service and the Telephone 00:08:00
Handling Complaints 00:12:00
Enduring Stress 00:13:00
Module: 03
Communication Skills 01:00:00
Dealing With Challenges Assertively 00:15:00
Dealing With Difficult People 00:30:00
Dealing With Stress 00:30:00
Meeting Expectations 00:15:00
Setting Goals 00:30:00
Seven Steps to Customer Problem Solving 00:30:00
Telephone Techniques 01:00:00
The Fifth Critical Element – Measure It 00:15:00
The Fourth Critical Element – Be a Problem Solver 01:00:00
The Second Critical Element – Defined in Your Organization 00:15:00
The Sixth Critical Element – Reinforce It 00:30:00
The Third Critical Element – Given Life by the Employees 00:15:00
What is Customer Service? 00:15:00
Who Are Your Customers? 00:15:00
Module: 04
Six Critical Elements 00:30:00
Understanding Leadership 00:30:00
Five Practices of Leadership 00:45:00
Module: 05
Asking the Right Questions 00:15:00
Close with Vocals 00:15:00
Closing Down the Voice 00:10:00
Cold and Warm Calls 00:15:00
Developing a Script 00:15:00
Did You Hear Me? 00:15:00
It’s More Than Just a Phase 00:15:00
Negotiation Techniques 00:15:00
News from Within 00:15:00
Perfecting the Script 00:15:00
Phone Tag and Getting the Call Back 00:15:00
Sales by Phone 00:10:00
Saying No 00:05:00
Staying Out of Voice Mail Jail 00:05:00
Stress Busting 00:05:00
Taking Messages 00:05:00
This is My Mentor 00:05:00
To Serve and Delight 00:05:00
Verbal Communication Techniques 00:15:00
What’s Missing in Telephone Communication? 00:15:00
Who are Your Customers? 00:15:00
Module: 06
Building the Future 00:15:00
Checklist for Success 00:15:00
Considerations in Tool Selection 00:15:00
Customer Relationship Management 00:10:00
Evaluating and Reviewing Your Program 00:15:00
Homegrown vs. Application Service Provider 00:15:00
Requirement Driven Product Selection 00:15:00
Strategies for Customer Retention 00:15:00
The Development Team 00:15:00
What CRM Is and Who It Serves 00:15:00
Module: 07
Getting Started 00:05:00
It Starts at the Top 00:20:00
Peer Training 00:20:00
How to Build Rapport 00:30:00
Learn to Listen 00:25:00
Manners Matter – Etiquette & Customer Service (I) 00:25:00
Manners Matter – Etiquette & Customer Service (II) 00:20:00
Handling Difficult Customers 00:25:00
Getting the Necessary Information 00:15:00
Performance Evaluations 00:05:00
Training Doesn’t Stop 00:15:00
Wrapping Up 00:05:00

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