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Learning Outcome
- Be Able to Identify Customer Needs.
- Know How to Cater to Customer Needs.
- Understand the Needs and Expectations of Customers.
- Develop an Understanding of the Importance of Meeting Customer Needs.
- Be Able to Provide Quality Services and More.
Description
Acquire the skills to deliver quality customer service in a business environment and familiarise yourself with the basic concepts of providing excellent customer service with the guidance of our valuable Deliver Customer Service in a Business Environment unit.
This unique unit is regulated by Ofqual, providing you with quality education online at your own convenience. The unit is suitable for those that are aged 16 and above, aiming to teach you how to deliver the best customer service to gain happy clients for the success of your business. It has a guided learning hour of 60 and a total credit value of 8. We recommend completing this unit alongside our relevant diploma qualifications for the best learning experience.
This unit will also help you better understand the needs and expectations of customers, and understand the importance of managing and catering to them appropriately and much more.
So, without further ado, enrol now for better opportunities!
Will I receive a certificate of completion?
Upon successful completion, you will qualify for an IAO & CPD-accredited certificate, which is available in the form of a PDF Certificate for £9 and a Hard Copy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and a certificate attesting to your knowledge.
The Deliver Customer Service in a Business Environment is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
FREQUENTLY ASKED QUESTIONS
To learn about what each qualification means, please check out this file.
To learn about the differences between Award, Diploma and Certificate, please read this file.
After enrolling, you will receive your log in details for our learning platform. Here you will find the resources, guidance, assignments and tips you need to succeed with your studies. You will get dedicated support from a student mentor who will provide you with the tips and guidance throughout the course. The mentor will guide you in understanding the guidance, learning outcomes and assessment criteria for the course and will also suggest additional study materials so that you can study the topics thoroughly. You will have a clear understanding of the requirements of each unit for getting qualified. You can contact with the mentor through email any time. After submitting all the assignments, you will get detailed feedback from our qualified assessor, if needed. It will help you prepare in the best possible way and find out any flaws that can prevent you getting qualified.
Yes, all the costs are included in the price. However, you may have to pay some extra for certain condition and qualification.
Yes. As well as being accredited by an industry leading Institute, your course is also regulated and approved by Ofqual, the governing body for Qualifications in the UK. This means you can study any of our courses safe in the knowledge that upon completion of your studies you will receive a certificate of your educational achievement which will be recognised globally.
To learn about the difference between CPD course and Regulated Qualification, please read this file.
UCAS points (also known as UCAS Tariff points) are a way of measuring the relative value of all post-16 qualifications in the UK.
Course Curriculum
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