ITIL® Practitioner – Video Training Course
Build on your existing project management skills for IT development with this innovative online course. The ITIL® Practitioner – Video Training Course develops your knowledge of the ITIL® methodology, and improves your confidence in its processes to the point where you will be comfortable running IT infrastructure operations and services across all areas of business and industry. You are taught by expert instructors, primarily through video tutorials which explain each advanced function of ITIL® in a user-friendly manner.
The ITIL® Practitioner – Video Training Course will help you improve the efficiency of your IT development operations, team and project management. The video lessons begin with a basic introduction of the responsibilities of a ITIL practitioner, before moving onto key concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), and how best to implement them using the ITIL® system.
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
While I receive a certificate of completion?
Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The ITIL® Practitioner – Video Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
|Introduction to ITIL Practitioner|
|ITSM & Continual Improvement|
|Selecting a Management System||00:11:00|
|Communication & Management Systems||00:14:00|
|Adopt, Adapt & Realize||00:15:00|
|Outside-in vs Inside-out Thinking||00:11:00|
|Defining a Service||00:05:00|
|Metrics & Measurement||00:06:00|
|Improvement, the Practitioner & CSI||00:10:00|
|Driving IT Service Management Summary||00:15:00|
|Principles & Themes|
|Principles & Themes in Practice||00:08:00|
|Principles & Themes Summary||00:03:00|
|Organizational Change Management (OCM)|
|Role & Impact of OCM on Improvement||00:07:00|
|OCM & Systems Thinking||00:06:00|
|Effective Communication to enable CSI|
|Value, Importance & Benefit of Good Communication||00:05:00|
|Principles of Communication||00:11:00|
|Role of Influence||00:07:00|
|Use Metrics & Measurement|
|CSFs, KPIs & Improvement||00:18:00|
|Analyze CSFs & KPIs in Context||00:09:00|
|Use Metrics & Measurement Summary||00:05:00|
|Design a Report||00:07:00|
|Goal Question Metric (GQM) Approach Introduction||00:08:00|
|CSI Approach Summary||00:05:00|
|Integrating CSI with ITIL & Beyond|
|CSI Approach for the ITIL Practitioner||00:07:00|
|CSI Approach in ITIL||00:25:00|
|CSI Approach, PRINCE2 & RESILIA||00:06:00|
|Integrating CSI with ITIL & Beyond Summary||00:03:00|
|Workbooks – ITIL® Practitioner – Video Training Course||00:00:00|
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