ITIL® Service Design – Video Training Course
ITIL® Service Design is a system for designing new or improving existing IT services. Our ITIL® Service Design training qualification is an engaging, accessible online course which takes you through each of the main processes of this system through video tutorials, practical exercises and online assessments. Broken down into bite-sized modules, you are introduced to each of these processes in turn, building your understanding of the ITIL® Service Design system step by step.
You will learn how to apply the ITIL® Service Design methodology to each stage of development, with a focus on a coordination, service catalog management, service level management, risk management, and compliance. You will also gain a broader understanding of project management in a digital development context, which can be applied to a range of careers across all business areas.
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
While I receive a certificate of completion?
Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The ITIL® Service Design – Video Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
|Course Conventions & Agenda||00:05:00|
|Introduction to Service Design||00:18:00|
|Service Design Principles||00:35:00|
|Service Design Summary||00:03:00|
|Service Design Activities|
|Introduction to Design Activities||00:03:00|
|Aspects of Service Design||00:33:00|
|Subsequent Design Activities||00:06:00|
|Service Design Activities Summary||00:03:00|
|Service Design Processes|
|Service Catalog Management||00:23:00|
|Service Level Management||00:38:00|
|T Service Continuity Management||00:30:00|
|Information Security Management||00:31:00|
|Service Design Processes Summary||00:07:00|
|Technology, Organization & Implementation|
|Organizing for Service Design||00:24:00|
|Implementing Service Design||00:08:00|
|Technology, Organization & Implementation Summary||00:08:00|
|Workbooks – ITIL® Service Design – Video Training Course||00:00:00|
|Mock Exam – ITIL® Service Design – Video Training Course||00:20:00|
|Final Exam – ITIL® Service Design – Video Training Course||00:20:00|
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