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ITIL® Service Design – Video Training Course

ITIL® Service Design – Video Training Course


ITIL® Service Design is a system for designing new or improving existing IT services. Our ITIL® Service Design training qualification is an engaging, accessible online course which takes you through each of the main processes of this system through video tutorials, practical exercises and online assessments. Broken down into bite-sized modules, you are introduced to each of these processes in turn, building your understanding of the ITIL® Service Design system step by step.

You will learn how to apply the ITIL® Service Design methodology to each stage of development, with a focus on a coordination, service catalog management, service level management, risk management, and compliance. You will also gain a broader understanding of project management in a digital development context, which can be applied to a range of careers across all business areas.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

While I receive a certificate of completion?

Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The ITIL® Service Design – Video Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.


Course Curriculum

Course Introduction
Course Organization 00:09:00
Course Conventions & Agenda 00:05:00
Service Design
Introduction to Service Design 00:18:00
Service Design Principles 00:35:00
Service Design Summary 00:03:00
Service Design Activities
Introduction to Design Activities 00:03:00
Aspects of Service Design 00:33:00
Subsequent Design Activities 00:06:00
Service Design Activities Summary 00:03:00
Service Design Processes
Design Coordination 00:36:00
Service Catalog Management 00:23:00
Service Level Management 00:38:00
Availability Management 00:48:00
Capacity Management 00:33:00
T Service Continuity Management 00:30:00
Information Security Management 00:31:00
Supplier Management 00:27:00
Service Design Processes Summary 00:07:00
Technology, Organization & Implementation
Technology-Related Activities 00:27:00
Organizing for Service Design 00:24:00
Implementing Service Design 00:08:00
Technology, Organization & Implementation Summary 00:08:00
Workbooks – ITIL® Service Design – Video Training Course 00:00:00
Mock Exam
Mock Exam – ITIL® Service Design – Video Training Course 00:20:00
Final Exam
Final Exam – ITIL® Service Design – Video Training Course 00:20:00

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