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Office Admin & Receptionist - Level 7
Office Admin & Receptionist - Level 7
PRIVATE
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Level 7
12 Students -
2 days, 1 hour
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Overview
This Office Admin & Receptionist course is suitable for anyone wishing to obtain the skills and knowledge required to work efficiently in today’s busy office environment. The course has been specifically designed by expert instructors so that you can develop practical administrative and office skills for modern workplaces and businesses.
The Office Admin & Receptionist course will provide you with a comprehensive package for all the skills needed to become an efficient office administrative personnel or receptionist. From preparing the resume & cover letter for the jobs to carrying out the daily responsibilities, all these are covered in this single course.
This comprehensive Office Admin & Receptionist course covers every office skill you’ll need for starting your career as a personal assistant/receptionist/administrative assistant. Enrol today and take a step ahead into a bright future.
Why You Should Choose This Office Admin & Receptionist Course from One Education:
- Office Admin & Receptionist Course with accredited certification on successful completion
- Free Excel course for beginners
- 7 CPD accredited courses to enrich your knowledge and skills
- 24/7 access to the course for an extensive period of 12 months
- Ease of access to the course material from any device of your choice
- No hidden fees or exam charges
- Full tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Develop professional skills and advance your career, thus increasing your potential to earn more
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device such as laptop, tab or smartphones. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Text/Video lessons
- Online study materials
How is the course assessed?
To successfully complete the Office Admin & Receptionist course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Will I receive a certificate of completion?
Upon successful course completion, you will qualify for a CPD certificate from One Education as proof of your new skills. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.
Who is This course for?
This Office Admin & Receptionist – Level 7 is ideal for
- Anyone & everyone looking to gain some knowledge or learn new skills
- People actively looking for jobs and new career opportunities
- Students & fresh graduates
- School dropouts looking for an office job
Requirements
The Office Admin & Receptionist course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Career Path
This accredited Office Admin & Receptionist opens up opportunities in all horizons, but specifically helps you to explore job roles like —
- Office Administrative Assistant
- Personal Assistant
- Receptionist
The average annual salary of these jobs is £19,500-£25,000 in the UK.
Enrol now to this comprehensive course from One Education and take your career to the next step.
Course Curriculum
| Admin Support | |||
| Module One – Getting Started | 00:15:00 | ||
| Module Two – Getting Organized (I) | 00:30:00 | ||
| Module Three – Getting Organized (II) | 00:30:00 | ||
| Module Four – Managing Time | 00:30:00 | ||
| Module Five Getting It All Done On Time | 00:30:00 | ||
| Module Six – Special Tasks | 00:30:00 | ||
| Module Seven – Verbal Communication Skills | 00:30:00 | ||
| Module Eight – Non-Verbal Communication Skills | 00:15:00 | ||
| Module Nine – Empowering Yourself | 00:30:00 | ||
| Module Ten – The Team of Two | 00:30:00 | ||
| Module Eleven – Taking Care of Yourself | 00:15:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 00:30:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 00:30:00 | ||
| Module Four – Scheduling Your Time | 00:30:00 | ||
| Module Five – To Do Lists | 00:15:00 | ||
| Module Six – Paper and Paperless Storage | 00:15:00 | ||
| Module Seven – Organization in Your Work Area | 00:15:00 | ||
| Module Eight – Tools to Fight Procrastination | 00:15:00 | ||
| Module Nine – Organizing Your Inbox | 00:15:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 00:15:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Customer Relations & Dealings | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – The Right Attitude Starts with You | 01:00:00 | ||
| Module Three – Stress Management (Internal Stressors) | 00:30:00 | ||
| Module Four – Stress Management (External Stressors) | 00:30:00 | ||
| Module Five – Transactional Analysis | 01:00:00 | ||
| Module Six – Why are Some Customers Difficult | 01:00:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 01:00:00 | ||
| Module Eight – Dealing with the Customer In Person | 01:00:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 01:00:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 01:00:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Skills | |||
| Module One – Getting Started $ | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 00:30:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Course- Activities | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading: Receptionist and Office Administration Skills | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam – Office Admin & Receptionist – Level 7 | 00:30:00 | ||
| Final Exam | |||
| Final Exam – Office Admin & Receptionist – Level 7 | 00:30:00 | ||
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