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Office Skills (Admin & Receptionist) - Complete Training Bundle
Office Skills (Admin & Receptionist) - Complete Training Bundle
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Overview
Here at One Education, we put our heart and soul into every single course we design. We always make sure that all our courses are designed and developed by industry experts. Our Office Skills (Admin & Receptionist)- Complete Training Bundle is no different!
Learners are always our top priority. That’s why you, as a learner, will gain up-to-date knowledge and skills on this topic from this Office Skills (Admin & Receptionist)- Complete Training Bundle.
The certification that you will receive upon completion of the courses will help to boost your resume and help you stand out in today’s competitive job market.
Our Office Skills (Admin & Receptionist)- Complete Training Bundle will help you advance your career in your dream job/sector. Enjoy the premium quality courses from One Education by enrolling right away!
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Will I receive a certificate of completion?
Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Office Skills (Admin & Receptionist) – Complete Training Bundle course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Career path
This Office Skills (Admin & Receptionist)- Complete Training Bundle will help you kickstart a career and improve your earning potential in fields such as:
- Office Admin
- Receptionist
- Personal Assistant
- Administrative Assistant
- Secretary
- Office employee
Course Curriculum
| Office Skills (Admin & Receptionist) - Complete Training Bundle | |||
| Business Writing Basics | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Working with Words | 01:00:00 | ||
| Module Three – Constructing Sentences | 01:00:00 | ||
| Module Four – Creating Paragraphs | 01:00:00 | ||
| Module Five – Writing Meeting Agendas | 01:00:00 | ||
| Module Six – Writing E-mails | 01:00:00 | ||
| Module Seven – Writing Business Letters | 01:00:00 | ||
| Module Eight – Writing Proposals | 01:00:00 | ||
| Module Nine – Writing Reports | 01:00:00 | ||
| Module Ten – Other Types of Documents | 01:00:00 | ||
| Module Eleven – Proofreading and Finishing | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Business Proposal Writing | |||
| Module One – Getting Started | 01:00:00 | ||
| Module Two – Understanding Proposals | 01:00:00 | ||
| Module Three – Beginning the Proposal Writing Process | 00:30:00 | ||
| Module Four – Preparing An Outline | 01:00:00 | ||
| Module Five – Finding Facts | 01:00:00 | ||
| Module Six – Writing Skills (I) | 01:00:00 | ||
| Module Seven – Writing Skills (II) | 00:30:00 | ||
| Module Eight – Writing the Proposal | 01:00:00 | ||
| Module Nine – Checking for Readability | 01:00:00 | ||
| Module Ten – Proofreading and Editing | 00:30:00 | ||
| Module Eleven – Adding the Final Touches | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Diploma in Business Proposal Writing- Activities | 00:00:00 | ||
| Business Content Writing | |||
| Introduction | 00:15:00 | ||
| Advantages Of Writing As A Business | 00:15:00 | ||
| Types Of Writing | 00:30:00 | ||
| Where To Sell Your Writing | 01:00:00 | ||
| How Much Should You Charge? | 00:15:00 | ||
| Specializing | 00:15:00 | ||
| Conclusion | 00:15:00 | ||
| Professional Telephone Receptionist Course | |||
| Introduction to the Course | |||
| Module One – Getting Started $ | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 00:30:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| ***Customer Service*** | |||
| Introduction to the Course | |||
| Who We Are and What We Do | 00:17:00 | ||
| Establishing Your Attitude | 00:13:00 | ||
| Identifying and Addressing Customer Needs | 00:12:00 | ||
| Generating Return Business | 00:15:00 | ||
| In-Person Customer Service | 00:10:00 | ||
| Giving Customer Service over the Phone | 00:12:00 | ||
| Providing Electronic Customer Service | 00:12:00 | ||
| Recovering Difficult Customers | 00:15:00 | ||
| Understanding When to Escalate | 00:14:00 | ||
| ***Emotional Intelligence, Mindfulness and Empathy Training*** | |||
| What is Emotional Intelligence | 00:13:00 | ||
| Skills in Emotional Intelligence | 00:06:00 | ||
| Verbal Communication Skills | 00:05:00 | ||
| Non-Verbal Communication Skills | 00:05:00 | ||
| Social Management and Responsibility | 00:06:00 | ||
| Tools to Regulate Your Emotions | 00:06:00 | ||
| Gaining Control | 00:07:00 | ||
| Business Practices (I) | 00:07:00 | ||
| Business Practices (II) | 00:07:00 | ||
| Making an Impact | 00:07:00 | ||
| ***Office Admin Skills*** | |||
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