Operations Management

Operations Management

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Overview

This exclusive online course in operations management is designed to empower you as an operations manager by expanding your understanding and knowledge of the key concepts involved in operations management.

During this operations management training course, you will significantly improve your operations management skills and understanding of the decision-making skills regarding operations management, and how operations management can deliver your business strategy efficiently. You will learn how to design products, services, operations and processes, how operations can be planned and delivered, as well as discover innovative strategies for improving operations.

On completion of this course, you will walk away with the ability to greatly improve the operational systems, processes and policies in support of your organisation’s mission.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Text/Video lessons
  • Online study materials

Method of Assessment

To assess your learning, you have to participate in an automated multiple choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.

In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

Certification

CPD Certification from One Education

After successfully completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is This course for?

This Operations Management course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Operations Management course is for you.

Requirements

The Operations Management course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. 

Course Curriculum

Operations Management - Updated Version
Module 01: Introduction to Operations Management 00:23:00
Module 02: Project Management 00:22:00
Module 03: Business Development and Succession Planning 00:27:00
Module 04: Process Management 00:26:00
Module 05: Supply Chain Management 00:23:00
Module 06: Planning & Forecasting Operations 00:23:00
Module 07: Procurement & Purchasing Management 00:23:00
Module 08: Manufacturing & Delivery Operations 00:19:00
Module 09: Quality Management 00:23:00
Module 10: Managing Risk and Recovery 00:29:00
Module 11: Performance Management 00:21:00
Module 12: Talent Management 00:20:00
Module 13: Communication Skills 00:26:00
Module 14: Negotiation Techniques 00:19:00
Module 15: Conflict Management 00:17:00
Module 16: Stress Management 00:19:00
Module 17: Time Management 00:40:00
Module 18: Business Environment 00:19:00
Module 19: Business Writing Skills 00:39:00
Mock Exam
Mock Exam – Operations Management 00:20:00
Final Exam
Final Exam – Operations Management 00:20:00
Operations Management - Old Version
Module 01: Operations Management
Designing Your Organisational Structure 00:30:00
Introduction to Operations Management 00:15:00
Understanding Financial Terms 00:30:00
Getting the Right People in Place 00:15:00
Getting Your Product Together 00:15:00
Building a Corporate Brand 00:30:00
Marketing Your Product 01:00:00
Selling Your Product 00:15:00
Planning for the Future 00:15:00
Goal Setting 00:30:00
Succession Planning 101 00:15:00
Managing Your Money 00:15:00
Ethics 00:15:00
Building a Strong Customer Care Team 00:15:00
Training Employees for Success 00:15:00
Leadership Essentials 00:15:00
Module 02: Process Management
The Fundamentals of Business Process Management 00:30:00
Defining Business Process Management 00:30:00
The Business Process Life Cycle 00:15:00
The Vision Phase 00:15:00
The Design Phase 01:00:00
The Modeling Phase 00:30:00
The Execution Phase 01:00:00
The Monitoring Phase 00:30:00
The Optimising Phase 01:00:00
Module 03: Supply Chain Management
Supply Chain Management 00:40:00
Module 04: Gap Analysis
What is the Gap Analysis? 00:30:00
The Gap Analysis Process 00:30:00
Supporting Tools 00:30:00
Creating a Gap Analysis Report 00:15:00
Understanding Lean 00:30:00
The Toyota Production System 00:30:00
The Toyota Production System House 00:15:00
The Five Critical Improvement Concepts 00:15:00
Understanding Value with the Kano Model 00:15:00
Types of Waste 00:15:00
Creating a Lean Enterprise 00:15:00
The Plan, Do, Study, Act (PDSA) Cycle 00:15:00
Using the R-DMAIC-S Model 00:15:00
Lean Thinking Tools 00:15:00
Kaizen Events 00:00:00
Data Gathering and Mapping 00:30:00
A Plan to Take Home 00:15:00
Defining Continuous Improvement 00:15:00
Stage One – Identify Areas For Improvement 00:15:00
Stage Two – Create a Plan for Improvement 00:15:00
Stage Three – Implement the Changes 00:15:00
Stage Four – Review the Impact 00:15:00
Module 05: Planning and Sourcing Operations
Planning and Sourcing Operations 00:35:00
Module 06: Purchasing and Procurement Management
Purchasing and Procurement Management 01:00:00
Module 07: Six Sigma Basics
Six Sigma 01:00:00
Module 08: Inventory Management
What is Inventory? 00:30:00
Types of Inventory 00:15:00
Key Players 00:30:00
Setting up the Warehouse 00:15:00
What Makes a Good Inventory Management System? 00:15:00
The Warehouse Inventory Cycle 00:15:00
Identifying Demand 00:15:00
The Receiving Process 00:15:00
Validating Inventory 00:15:00
The Put-Away Process 00:15:00
Maintaining Inventory Accuracy 00:30:00
The Outbound Process 00:30:00
Industry Trends 00:15:00
Module 09: Project Management
Project Management 00:40:00
Module 10: Quality Management
Concept of Quality FREE 00:18:00
Key Terms 00:23:00
Categories 00:21:00
Customer Input 00:11:00
Plan Quality 00:08:00
Design of Experiments 00:07:00
Quality Control 00:11:00
Control Charts 00:11:00
Sampling 00:11:00
Six Sigma 00:08:00
Next steps 00:01:00
The 6 Six Sigma Challenges 00:06:00
Module 11: Risk Assessment and Management
Risk Assessment and Management 00:15:00
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