Become a skilled Phone-Based Customer Service specialist and help your company become world-class in reputation. All businesses and companies now rely on call centres and telephone operators to help their clients, and we can train you to provide the very best. 

When they answer the phone, each operator’s actions will be responsible for the customer’s perception of the brand or product. So you need to provide something exceptional when providing support and guidance in a stressful or emotional situation. 

This invaluable course provides detailed techniques and strategies for dealing with the most demanding of customers, ensuring that they finish their call feeling satisfied with the response they have received. It includes all possible aspects that an operator may face from a caller, with an emphasis on clear and honest communication. 

By completing the modules of the Phone-Based Customer Service course, you’ll feel empowered to establish a successful rapport with any caller, and confident enough to facilitate the toughest of requests.