Retail Associate Certificate

Retail Associate Certificate



Learn how to provide the absolute best in customer service and understand customer behaviour by taking this comprehensive Retail Associate training.  This course will coach you to directly engage with the consumer and learn how to market and attract buyers to your store. Each interactive online module is expressly designed by industry experts to help you stand out in the retail sector and excel in the art of selling.  


As well as giving you a helpful insight into the role of a Retail Associate, it will also reveal interesting facts about retail psychology. This will provide the foundation for a wider knowledge base, as further training is provided in consumer behaviour and advertising methods. You’ll also learn how to manage a team of retail staff effectively, design a “shopper’s paradise”, and accentuate visual aspects of your merchandise. All in all, we give you everything you need to be an ideal retailing expert, and you’ll receive the certification to prove it. 

Learning outcomes: 

  • Gain full knowledge of a Retail Associate’s responsibilities
  • Learn the theories of retail psychology and how to influence buyers
  • Understand how to translate the behaviour of a customer
  • Know how to read trends in the retail marketplace
  • Be able to improve aspects of visual merchandising 
  • Acquire a full comprehension of the UK’s Consumer Rights Act
  • Build and design your store to attract local consumers
  • Gain the ability to lead successfully and inspire a working retail team

Why People Love And Enrol In The Retail Associate Certificate From One Education

  • Instantly accessible CPD-accredited certificate on successful completion of this Retail Associate Certificate
  • 24/7 access to the course for 12 months
  • Study at your own pace
  • No hidden fees or exam charges
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient assessment and instant results

Method of Assessment

To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.

To enhance your knowledge regarding the course and to further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. 

After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.


After completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, for £9, or a hard copy can be sent to you via post, for just £15.

Who is This course for?

This course is intended for the guidance and education of any individual that either works in Retail Operations or owns a shop or retail business. It provides useful training for retail work at any level. 


There are no specific prerequisites to enrol in this Retail Associate Certificate. Anyone and everyone can take this course.

The Retail Associate Certificate is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!

All you need is a passion for learning, literacy, and to be over the age of 16.

Career Path

This course provides the training and a comprehensive overview of all the appropriate skills needed to run a retail-focused business. This would include the following roles and careers: 

  • Shop owner
  • Retail business owner
  • Retail team manager
  • Store administrator
  • Shop clerk or operations member

Course Curriculum

Retail Associate Certificate
Module 1: Introduction to Retail Associate 00:15:00
Module 2: Qualities of a Retail Associate 00:23:00
Module 3: Retail Psychology 00:12:00
Module 4: Importance of Consumer Behaviour 00:10:00
Module 05: The Importance of Communicating with Customers 00:18:00
Module 06: Taking Trends and Targeting Customers Effectively 00:10:00
Module 07: The Sales Process and Dealing with Customers at the Checkout 00:10:00
Module 08: Consumer Rights Act 00:16:00
Module 09: Introduction to Visual Merchandising 00:16:00
Module 10: In-Store Design 00:18:00
Module 11: Exterior Design 00:20:00
Module 12: Health & Safety for Retail Stores 00:20:00
Module 13: Management Skills for Leading Your Team 00:17:00
Mock Exam
Mock Exam – Retail Associate Certificate 00:20:00
Final Exam
Final Exam – Retail Associate Certificate 00:20:00



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