Admin, Secretarial and PA Diploma Level 3
Admin, Secretarial and PA Diploma Level 3
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Level 3 - Diploma
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Introduction
Enhance your CV with a professional qualification and gain in-demand knowledge and expertise transferable across all industries with the Admin, Secretarial and PA Diploma Level 3 course. This is an accessible online course which covers all the key techniques you must understand to provide good customer service, including professional communication skills, time management and document preparation.
Admin, Secretarial and PA Diploma: Course description
The Admin, Secretarial and PA Diploma is an informative, accessible and user-friendly qualification covering key skills applicable across a range of business areas and industries. Through online study materials, video lessons and practical assessments, you will learn the essential professional communication and time management skills, how to successfully implement effective office procedures, transferable business management, expertise in writing as well as working as a personal assistant.
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Online study materials
- Mock exams
- Multiple-choice assessment
Certification
After completing this course's assessment, you will be eligible for:
- A CPD QS accredited Certificate from One Education.
The CPD QS Accredited Certificate Is Available In PDF Format, At The Cost Of £9, Or A Hard Copy Can Be Sent To You Via Post, At The Cost Of £15.
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Admin, Secretarial and PA Diploma Level 3 is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Course Curriculum
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 01:00:00 | ||
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 01:00:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 01:00:00 | ||
| Module Four – Scheduling Your Time | 01:00:00 | ||
| Module Five – To Do Lists | 01:00:00 | ||
| Module Six – Paper and Paperless Storage | 01:00:00 | ||
| Module Seven – Organization in Your Work Area | 01:00:00 | ||
| Module Eight – Tools to Fight Procrastination | 01:00:00 | ||
| Module Nine – Organizing Your Inbox | 01:00:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Personal Assistant | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Working with Your Manager | 01:00:00 | ||
| Module Three – Administrative Soft Skills | 01:00:00 | ||
| Module Four – Effective Time Management | 01:00:00 | ||
| Module Five – Meeting Management | 01:00:00 | ||
| Module Six – Tools of the Trade (I) | 01:00:00 | ||
| Module Seven – Tools of the Trade (II) | 01:00:00 | ||
| Module Eight – Being an Effective Gatekeeper | 01:00:00 | ||
| Module Nine – Organizational Skills | 01:00:00 | ||
| Module Ten – Confidentiality Guidelines | 01:00:00 | ||
| Module Eleven – Special Tasks | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Business Writing | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Working with Words | 01:00:00 | ||
| Module Three – Constructing Sentences | 01:00:00 | ||
| Module Four – Creating Paragraphs | 01:00:00 | ||
| Module Five – Writing Meeting Agendas | 01:00:00 | ||
| Module Six – Writing E-mails | 01:00:00 | ||
| Module Seven – Writing Business Letters | 01:00:00 | ||
| Module Eight – Writing Proposals | 01:00:00 | ||
| Module Nine – Writing Reports | 01:00:00 | ||
| Module Ten – Other Types of Documents | 01:00:00 | ||
| Module Eleven – Proofreading and Finishing | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Self Esteem & Confidence Building | |||
| Module One – Getting Started | 01:00:00 | ||
| Module Two – What Does Self-Confidence Mean To You | 01:00:00 | ||
| Module Three – Obstacles to Our Goals | 01:00:00 | ||
| Module Four – Communication Skills | 01:00:00 | ||
| Module Five – The Importance of Goal Setting | 01:00:00 | ||
| Module Six – Feeling the Part | 01:00:00 | ||
| Module Seven – Looking the Part | 01:00:00 | ||
| Module Eight – Sounding the Part | 01:00:00 | ||
| Module Nine – Powerful Presentations | 00:30:00 | ||
| Module Ten – Coping Techniques | 01:00:00 | ||
| Module Eleven – Dealing with Difficult Behavior | 00:30:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Exercise Files – Self Esteem & Confidence Building | 00:00:00 | ||
| Microsoft Word | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities- Microsoft Word for Beginners | 00:00:00 | ||
| Microsoft PowerPoint | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening PowerPoint | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities-Microsoft PowerPoint for Beginners | 00:00:00 | ||
| Microsoft Excel | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening Excel | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Activities – Microsoft Excel for Beginner Learners | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam – Admin, Secretarial and PA Diploma Level 3 | 00:30:00 | ||
| Final Exam | |||
| Final Exam – Admin, Secretarial and PA Diploma Level 3 | 00:30:00 | ||
Important Links
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
