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Terms of use

Terms of use

The Contract

1. Such subscriber terms of service (“Terms of Service” or “Terms”) regulate your use of our Services and form a legally binding agreement between you (“Subscriber” or “Customer” or “You”) and One Education, a UK corporation (“Company” or “We” or “Us”) based on the terms on which the Company will provide Subscriber with access to the Services.

2. Subscriber signifies its agreement to abide by these terms of use by activating their membership (acceptance).

3.Subscriber accepts that its electronic consent will have the same legal effect as if it were signed by subscriber personally. Because they were entered into electronically, these Terms of Use are intended to supersede any provisions of relevant law that may otherwise limit their enforceability or impact to the degree permitted by law. Please save a copy of these Terms of Service to your computer for future reference.

4.These Terms have been written in the English language.

Our Introduction & How You Can Reach Us

1. One Education is a limited liability business based at 63 St Mary Axe, London, EC3A 8AA. Registered Company: Edukators London Ltd. VAT No: GB323219826

2.You can reach out to us by filling out the form below or emailing us at info@oneeducation.org.uk.

3.If we need to contact you, we will do so by phone or by writing to the email or postal address you gave in your purchase.

4.Emails are part of “writing.” Emails are included when the keywords “writing” or “written” are used. “https://www.oneeducation.org.uk/” is referred to as a “website.”

Your personal information

1.We will only use your personal information in accordance with our privacy policies.

2.Please email us at info@oneeducation.org.uk if you desire to change your preferences regarding unsolicited commercial messages.

Our right to make alterations

1.For valid business reasons, we may update these Terms and/or change the Services from time to time to reflect changes in business needs, such as changes in features and functionality, market conditions, technology, payment methods, changes in relevant laws and regulatory requirements, and changes in system capabilities. Changes are effective immediately upon publication on our Website, to the extent permitted by law, and the Subscriber’s continuing use of any of the Services after the posting of amended Terms of Use signifies that Subscriber acknowledges and agrees to the changes, to the extent permitted by relevant laws. You should go over the Terms again to make sure you’re up to date.

2.If we make any significant changes to these Terms, we will notify you in advance. Please take the time to read any such notices carefully. If you continue to use the Service after the changes take effect, you agree to the changes. You may cancel your membership by contacting us here or emailing us at info@oneeducation.org.uk if you do not wish to continue using the service under the edited form of the Terms.


1.Students can use the Services to access recorded instruction, tutoring, and courses. The Services include but are not limited to the facilitation and delivery of Courses and related materials.

2.You are entirely responsible for any service, telephony, data, and/or other fees and costs incurred in connection with your access to and use of the Services, as well as for procuring and maintaining all telephone, computer hardware, and other equipment required for such access and usage.

3.If you choose to access or use our Services that require payment of a charge, you agree to pay that cost and any and all taxes related to that access or use. If you give credit card information to pay for such fees, you represent and warrant that you have the authority to do so, and you permit One Education to charge your credit card regularly to pay the fees as they become required.

4.If your method of payment fails or your account is past due, we may use various collection measures to collect costs outstanding. Other payment methods on file with us may be charged, and/or collection agencies and legal counsel may be retained. We may also suspend or terminate your access to any of the Services awaiting the payment of any obligations owed to One Education.

5.All of your usage, access, and other actions related to the Services must comply with all relevant laws and regulations, including, but not limited to, laws relating to copyright and other intellectual property use, as well as laws relating to privacy and personal identity. Furthermore, access to our Services is forbidden from regions where their contents are illegal. You undertake to abide by all applicable rules governing the transmission of technical data exported from the United States of America or your home country. You must agree to follow all local rules governing online behaviour and content.


1.Once you join up for our services, you automatically become an One Education member. Your One Education subscription will remain active until you or we decide to cancel it.

2.The name specified while enrolling with One Education will be shown and viewable to other One Education students onsite inside the leaderboard as part of our leaderboard functionality.

3.If you entered incorrect information while registering or placing an order, please login to your member’s area, click to your Profile, and update your information. If you have any problems or require additional assistance, please feel free to contact here.

4.We shall make the digital content accessible as soon as we approve your order. You have a legal right to cancel most services within 14 days and receive a refund. Once payment is received and products have been delivered to the student’s dashboard, or have been accessed, refunds are not available.  This does not affect your statutory rights.

5.You will have access to classes where you can ask questions, engage with educators, and contact customer service here or at info@oneeducation.org.uk during your membership.

6.You permit us to charge your membership fee to your Payment Method unless you cancel your membership before your payment date (see “10. Cancellation and other changes” below).

7.The majority of our services are delivered via the internet. To use them, you’ll need Internet connectivity and a suitable device, as well as a current, legitimate, and accepted means of payment that you can update at any time (“Payment Method”). We may make a tiny charge in the form of a nominal refundable amount and then refund that charge in order to authenticate your payment method. There will be no money paid to One Education as a result of this transaction.

8.You must be an active user of our Services to qualify for lifetime membership. Lifetime memberships that have not been active for a period of 12 months will be deactivated, and we have the right to terminate membership without reimbursement. One Education determines activity and inactivity depending on a user’s log in to either desktop or mobile services.

9.A parent account, which is designated as the provider of the family subscription, will have administrative rights to add and remove individuals from the account when it comes to family/friend accounts. If a parent account is terminated, all child accounts are terminated as well. A child account is one that has been joined to a family by a parent account. A child’s account cannot be used to delete a parent’s account. In terms of diplomas, certifications, and course materials, each account in a family plan will have its own history. A basic reactivation will be available to all accounts.

10.Membership alone does not grant access to regulated qualifications, additional content, course materials, or certifications to premium, family, per-course, or lifetime members. These are instead available as part of One Education’s special offerings or as a one-time purchase.

11.Third-party membership vouchers may only grant access to a single course or module, after which you will be charged the same subscription fees as a standard member if you desire to continue using our Services.

12.While we do not offer refunds or credits for partial membership periods, lessons, or Courses, please contact us here if you have any questions.


1.Our service’s membership cost will be billed on a recurrent basis according to your membership plan. Your Payment Method will be charged on the calendar day that corresponds to the start of your paid subscription. If your Payment Method has not properly settled, or if your paying membership began on a day not included in a given month, the timing of your billing may alter. If the whole payment fails, we may try to collect a portion of the amount.

2.If a payment does not go through due to expiration, insufficient funds, or other reasons, and you do not alter your Payment Method or terminate your account, we may:

3.The provider of your Payment Method may charge you a foreign transaction fee or other fees for specific Payment Methods. For further information, contact your Payment Method service provider.

4.Please contact us here if you have any questions regarding a payment made on your account.

Cancellation & Other Changes

1.Your One Education membership can be cancelled at any time. Please contact us here if you have any questions regarding a payment made on your account. To cancel, log in to your Members Area and access your student profile section by clicking on the profile button. You can cancel your membership and benefits by going to the Membership and Payments tab and following the procedures. You’ll be given a few options, such as pausing your membership or switching to a lower-cost plan. You may be prompted to finalise cancellation over the phone using a free phone number provided to you for a specified group of students. You’ll be able to view recordings of classes you’ve already attended, but not future ones, and you won’t be able to add a new course. If you signed up for One Education using a third-party account (such as an app store) as a Payment Method and want to cancel your membership at any time, you may need to do so through that third-party, for example, by visiting your account with the applicable third-party and turning off auto-renew, or unsubscribing from, the One Education service. While we do not offer refunds or credits for partial membership periods, lessons, or Courses, please contact us here if you have any questions.

2.We strive to process cancellations as quickly as possible, which is why we’ve included a cancellation feature in your Members Area. You can also discontinue your membership by filling out this cancellation form and returning it.

3.The right to terminate the services:

4.When you cancel your membership, you have the opportunity to renew it at any time in the future. If you opt to renew, your subscription will begin anew, and your account will be charged for the next year. The plan you’ll be reverted to is the one you cancelled previously. 

5. Your existing subscription will continue until the end of its current term before switching to the One Course Plan if you choose a reduced price plan known as a “One Course Plan.” Also, if you are currently subscribed to a higher-priced plan, such as the annual subscription, your current subscription will remain as is, and you will continue to receive the membership advantages associated with that plan. Your plan will change to One Course Plan at the end of your subscription period.

6.We reserve the right to modify our service plans and prices at any moment, and we may do so. Any price adjustments will be communicated to you in advance by One Education. We’ll update this page and/or notify you via the members user interface, the membership and payments user interface, and/or other reasonable ways, such as an email message sent to the email address indicated in your account. Membership subscription pricing changes will take effect at the beginning of the next subscription month after the date of the price change. Changes in the pricing of Membership Subscriptions will take effect at the beginning of the next subscription period after the date of the change. As a precaution, please read any pricing change message carefully, and if you have any questions or issues about your account, please contact us at [site link].

Please contact us here, if you have any payment-related questions or any other membership questions.

7.If you decide to buy:

Passwords & Account Access

1.The One Education account is controlled and accessed by the person who created the account and whose Payment Method is charged (the “Account Holder”). The Account Holder should not reveal the password or the Payment Method data (e.g., last four numbers of their credit or debit card, or their email address if they use PayPal) linked with the account to anybody in order to keep control over the account and prevent others from accessing it. You are responsible for keeping the information you supply to us about your account up to date and accurate.

2.Any communication that asks you to enter credit card or other account information should be avoided. Identity theft can occur if you respond to these types of messages with your personal information. Always access your sensitive account information by going to the One Education website directly, rather than through a hyperlink in an email or other electronic communication, even if it appears to be legitimate. In order to protect you, One Education, or our partners from identity theft or other fraudulent activities, we may suspend or delete your account.

Subscriber Warranties, Rights, Representations, & Obligations

1.Subscriber will be allowed a limited, non-exclusive, revocable, non-transferable, and non-sub licensable licence to access that portion of Our Service that is applicable to Your Subscription type, subject to these Terms of Use. The Company is not obligated to maintain the Website, or to maintain it in its current form, by consenting to give such access. The Company may upgrade, modify, change, or enhance the Services and convert a Subscriber to a new version thereof at any time in its sole discretion, as long as it is not detrimental to Subscriber’s use of the Services and on reasonable prior notice to Subscriber (unless the change is of critical business importance or outside the Company’s control, in which case the Company will explain).

2.Subscriber undertakes to follow any rules or regulations published by the Company regarding Subscriber conduct, such rules and regulations are hereby incorporated into these Terms of Use by reference. The Company has the right to deny a Subscriber access to Our Service if the Subscriber has failed to abide by these Terms of Use or appears likely to do so, in the Company’s sole judgement.

3.Subscriber agrees that the Company may, but is not obligated to, monitor the Services or any portion thereof, and/or oversee compliance with these Terms of Use in its sole discretion.

4.On behalf of itself and any other Subscribers added to their membership (“Authorized End Users” or “Multi-User Subscriptions”), Subscriber commits, acknowledges, and accepts that:

Availability of Website

The Subscriber acknowledges that data traffic on the Internet may create delays in the download of information from the Website, and it agrees not to hold the Company accountable for delays that are normal in the course of Internet use. Due to such delays, or delays caused by the Company’s upgrading, modification, or standard maintenance of the Website, Subscriber further understands and agrees that the Website will not be available on a continuous twenty-four-hour basis.

Third Party Links or Information

This website may include links to other websites that are not owned or maintained by the Company. Company is not responsible for the content, accuracy, or viewpoints stated on such third-party websites and does not research, monitor, or check for the correctness or completeness of these websites. The presence of a link on this website does not mean that the Company approves or endorses the linked website. Subscribers who leave this website to visit third-party websites do so at their own risk.

Disclaimers of Statements/Warranties

1.The use of the services or items obtained through the services is at the subscriber’s own risk. The services are provided “As Is” and “As Available” without any express or implied statements or warranties of any kind. Neither company nor anyone associated with the company makes any statement, warranty, or representation regarding the services’ completeness, security, reliability, quality, accuracy, or availability. Without limiting the foregoing, neither company nor anyone associated with the company promises that the services or items obtained through the services or any portion thereof will be accurate, relatable, error-free or uninterrupted, that defects will be corrected, that the services or the website or the server that makes it available, are free of viruses or other harmful components, or that the services or items obtained through the services will otherwise meet subscriber’s need or expectations. COMPANY HEREBY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. 

2.The above does not impact any implied warranties that cannot be isolated or restricted under applicable law.

3.No conversational or written representations, information, or advice provided by the company or its approved representative shall create a warranty or extend the scope of this warranty in any way.

Limitation of Liability

1.Company does not restrict or eliminate its liability for (I) death or personal injury caused by its negligence, (II) fraud or fraudulent misrepresentation, or (III) any other issue for which it would be illegal for the company to do so.

2.This statement refers to multi-user subscriptions: In no incident shall corporation, its licensors, staff, operatives, officers, or executives be responsible to subscribers or any third party for any specific, punitive, incidental, implicit, or consequential damages of any kind, or any damages or loss of profits, whether or not corporation has been made aware of such services or of any website referred to in this section. Regardless of the foregoing, subscriber’s sole remedy and company’s entire liability, if any, for any claims arising out of these terms of use shall be limited to the fewer of (I) the total spent by subscriber to company in annual subscriptions during the twelve month period immediately preceding the date on which the claim or action arose or (II) one hundred fifty pound (£150), irrespective of if the claim or action is dependent on contract, tort, warranty, indemnity, or any other legal theory. This restriction will not be widened by the existence of numerous claims. All claims and damages arising from the misuse of the services by the subscriber and/or its authorised end users shall be the responsibility of the subscriber.

3.Individual subscribers who live in a European Union member nation are subject to this provisions: Company, its licensors, employees, agents, officers, and directors will not be liable to you or any third party for any indirect, consequential losses (where consequential losses means loss arising as a side effect of the main loss), which are not a reasonably foreseeable consequence of such main damage or loss, including but not constrained to (I) Income or revenue loss, (II) Business loss, (III) Profit loss, (IV) Anticipated Savings Loss, or (V) Data loss.

Your Right to Cancel

Some of our exclusive courses won’t be available in subscription. Those will be available only in singular purchase. Following policies are applicable for those courses:

By contacting One Education support here, you can have your One Education account deleted (Please see your Rights Section for more details). 


Subscriber agrees to fully indemnify and defend Company, its officers, employees, agents, successors, and assigns from and against any damages, losses, and expenses (including reasonable attorneys’ fees) resulting from any third-party claim, action, or demand arising out of Subscriber’s breach of any representation, warranty, covenant, obligation, or duty under this Agreement.


All terms relating to proprietary rights, fee payment, confidentiality, warranty disclaimer, indemnification, and limitation of liability will survive the expiration or earlier termination of these Terms of Service.


These Terms of Use may not be transferred in whole or in part by the Subscriber. At any time, the Company may assign these Terms of Use and/or subcontract some or all of its duties hereunder. If this occurs, we will notify you in writing and ensure that the transfer does not impact your contractual rights.

Complaints & Online Dispute Resolution

1.If you have any problems with our services, please contact us. We will make every effort to fix any difficulties as quickly as possible.


Unless otherwise required by a mandatory law in your jurisdiction, our contract with you (and any non-contractual disputes/claims arising out of or in connection with it) is governed by the laws of United Kingdom, without regard to choice or conflict of law principles, and you may bring legal action against us in the courts of the United Kingdom.


Subscriber recognises that a breach of any confidentiality or proprietary rights provision of these Terms of Use could result in irreparable harm to the Company, for which monetary damages would be insufficient recompense. As a result, in addition to any other relief to which Company may be entitled at law or in equity, Company may seek an injunction to prevent Subscriber from taking any and all acts in violation of those provisions, which remedy shall be cumulative and not exclusive, and Company may seek the entry of an injunction enjoining any breach or threatened breach of those provisions.


If any provision of this Agreement of Service is found to be contrary to law by a court of competent jurisdiction, that provision will be changed and interpreted to best achieve the original provision’s objectives to the fullest extent permitted by law, and the remaining provisions of these Terms of Service will remain in full force and effect.

Complete Understanding

These Terms of Use, together with the Privacy Policy and Cookie Policy, are the only and final agreement between Subscriber and Company regarding the Services, and override all prior and contemporaneous understandings, agreements, representations, warranties, or terms of use, both written and oral, regarding the Services.

COPYRIGHT © 2022 One Education

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