CompTIA A+ Core 2 (220-1102) Course covers essential IT support skills, including operating systems, security, software troubleshooting, and operational procedures. This course helps learners understand how to manage devices, resolve common technical issues, and apply best practices in professional IT environments.
Save 93.18 % - End OF Season Sale
Or
1 Year Access 
Intermediate
528 Students 
17 hours, 47 minutes 
Get access to 5000+ courses including this for
This CompTIA A+ Core 2 220-1102 course builds IT support skills through operating systems, hardware maintenance and networking basics, helping learners prepare confidently for recognised IT certification roles worldwide careers.
Learners explore security fundamentals, software troubleshooting and practical system management, covering installation, optimisation and command-line tasks while understanding users, permissions and operational procedures in real-world technical environments and professional settings.
The curriculum also addresses networking basics, mobile devices, wireless connectivity and secure computing, reinforcing diagnostic thinking, preventative maintenance and professional practice essential for modern IT support careers across diverse industries.
After completing the CompTIA A+ Core 2 (220-1102) Course assessments, learners qualify for a CPD QS accredited certificate from One Education.
The certificate is available in two formats: a PDF version for £9 or a printed hard copy delivered by post for £15.
IT support and technical roles continue to grow as organisations rely heavily on secure, well-maintained systems. The CompTIA A+ Core 2 (220-1102) syllabus focuses on essential skills such as operating systems, security, troubleshooting, and operational procedures, all of which are critical in real-world IT environments.
Studying this course strengthens practical problem-solving ability, builds confidence in handling everyday technical issues, and supports progression into entry-level IT support roles. CPD recognition highlights ongoing professional development and helps demonstrate technical competence, commitment, and industry-relevant knowledge in a competitive IT job market.
The CompTIA A+ Core 2 (220-1102) Course has a total learning time of 17 hours and 47 minutes. The course is structured to fit around individual commitments, allowing learners to progress steadily through the content based on their availability, study habits, and preferred learning pace.
The CompTIA A+ Core 2 (220-1102) course has straightforward and accessible entry requirements. Learners with a basic understanding of computers, operating systems, and an interest in IT support can enrol. The course is delivered entirely online and can be accessed on any internet-enabled device, allowing learners to study from home at a time that suits their schedule.
The exam focuses on operating systems, security fundamentals, software troubleshooting, and operational procedures required for entry-level IT support roles.
Yes, the Core 2 certification is designed for beginners and builds practical skills needed for real-world IT support environments.
Core 1 and Core 2 can be taken in any order, but both must be passed to earn the CompTIA A+ certification.
The course covers Windows, macOS, Linux basics, command-line tools, system configuration, and OS troubleshooting.
Yes, it introduces essential security concepts such as malware prevention, access control, device security, and data protection.
Preparation time varies, but most learners take 6–10 weeks depending on prior IT knowledge and study consistency.
| All About the CompTIA A+ | |||
| What is the CompTIA A+? | 00:02:00 | ||
| Why Get CompTIA A+ Certified? | 00:05:00 | ||
| How to Take the A+ Exam | 00:02:00 | ||
| What’s on the CompTIA A+ Core 2 (220-1102) Exam? | 00:04:00 | ||
| How to Pass the CompTIA A+ Exams | 00:02:00 | ||
| How to Use this Video Course | 00:02:00 | ||
| Section 01 - Safety and Professionalism | |||
| Professional Communication, Part 1 | 00:06:00 | ||
| Professional Communication, Part 2 | 00:07:00 | ||
| Dealing with Difficult Customers | 00:05:00 | ||
| Physical Safety | 00:07:00 | ||
| Section 02 - The Visible Computer | |||
| Common Safety Procedures | 00:04:00 | ||
| What Is an Operating System? | 00:09:00 | ||
| Users and Super Users | 00:05:00 | ||
| Why Windows? | 00:08:00 | ||
| Touring Windows 10 and 11 | 00:05:00 | ||
| Touring the macOS | 00:06:00 | ||
| Touring Linux | 00:08:00 | ||
| Section 03 - Power Supplies | |||
| Power Protection | 00:09:00 | ||
| Section 04 - Mass Storage Technologies | |||
| Boot Order | 00:07:00 | ||
| Section 05 - Implementing Mass Storage | |||
| Understanding Partitioning | 00:04:00 | ||
| MBR Partitioning | 00:12:00 | ||
| GPT Partitioning | 00:06:00 | ||
| Understanding File Systems | 00:11:00 | ||
| Popular File Systems | 00:06:00 | ||
| Formatting in Action | 00:11:00 | ||
| Dynamic Disks | 00:07:00 | ||
| New Installation – First Drive | 00:05:00 | ||
| Software RAID in Storage Spaces | 00:09:00 | ||
| Encrypting Mass Storage | 00:09:00 | ||
| Maintaining Storage Disks (previously Ch 14 Working with Disks) | 00:06:00 | ||
| Section 06 - Essential Peripherals | |||
| Understanding USB | 00:11:00 | ||
| Webcams and Videoconferencing | 00:03:00 | ||
| Section 07 - Installing and Upgrading Operating Systems | |||
| Windows 10 Editions and Features | 00:07:00 | ||
| Windows 11 Editions and Features | 00:05:00 | ||
| Boot from Everything | 00:12:00 | ||
| Installing and Upgrading Windows 10 | 00:06:00 | ||
| Post-Installation Tasks | 00:11:00 | ||
| Installing and Updating Linux | 00:03:00 | ||
| Upgrading macOS | 00:02:00 | ||
| Section 08 - Working with Operating Systems | |||
| The Task Manager | 00:06:00 | ||
| The Control Panel | 00:10:00 | ||
| Windows Settings | 00:06:00 | ||
| MMC and Additional Tools | 00:08:00 | ||
| What Is the Registry? | 00:10:00 | ||
| macOS Core Tools | 00:12:00 | ||
| Section 09 - Users, Groups, and Permissions | |||
| Introduction to Users and Groups | 00:06:00 | ||
| Managing Users and Groups | 00:12:00 | ||
| NTFS Permissions | 00:08:00 | ||
| Linux and macOS Permissions | 00:05:00 | ||
| File Explorer | 00:13:00 | ||
| Sharing Resources | 00:10:00 | ||
| Security Policies | 00:08:00 | ||
| Section 10 - Maintaining and Optimizing Operating Systems | |||
| Maintaining Windows | 00:03:00 | ||
| Maintaining macOS | 00:09:00 | ||
| Maintaining Linux | 00:03:00 | ||
| Working with Applications | 00:09:00 | ||
| Backing Up Your Data in Windows | 00:09:00 | ||
| Backing Up Your Data in Linux and macOS | 00:04:00 | ||
| Section 11 - Working with the Command-Line Interface | |||
| Understanding the CLI | 00:11:00 | ||
| Navigating the CLI | 00:14:00 | ||
| Working with Folders | 00:06:00 | ||
| Working with Files | 00:11:00 | ||
| Working with Drives | 00:13:00 | ||
| Super Copy Commands | 00:08:00 | ||
| Command-Line Permissions | 00:07:00 | ||
| Advanced Windows Commands | 00:08:00 | ||
| Advanced Linux Commands | 00:11:00 | ||
| Introduction to Scripting | 00:10:00 | ||
| Interpreted Languages | 00:12:00 | ||
| Scripting and the Terminal | 00:09:00 | ||
| Section 12 - Troubleshooting Operating Systems | |||
| Windows Recovery Environment | 00:05:00 | ||
| Advanced Windows Startup Options | 00:07:00 | ||
| Troubleshooting Boot Problems | 00:10:00 | ||
| Troubleshooting at the GUI | 00:08:00 | ||
| Troubleshooting Applications | 00:07:00 | ||
| Kernel Panic | 00:05:00 | ||
| Section 13 - Local Area Networking | |||
| Introduction to TCP/IP | 00:14:00 | ||
| Network IDs and Subnet Masks | 00:05:00 | ||
| Special IP Addresses | 00:09:00 | ||
| Network Address Translation (NAT) | 00:07:00 | ||
| Dynamic IP Addressing | 00:10:00 | ||
| Working with Connections | 00:09:00 | ||
| Understanding DNS | 00:11:00 | ||
| Working with DNS | 00:07:00 | ||
| Windows Naming | 00:06:00 | ||
| Working with Workgroups | 00:07:00 | ||
| Working with Active Directory | 00:14:00 | ||
| Windows Sharing with macOS and Linux | 00:07:00 | ||
| The net Command | 00:04:00 | ||
| Routers | 00:11:00 | ||
| Basic Router Configuration | 00:12:00 | ||
| Firewall Configuration | 00:11:00 | ||
| Windows Firewall | 00:08:00 | ||
| Port Forwarding | 00:07:00 | ||
| Advanced Router Configuration | 00:06:00 | ||
| Virtual LANs (VLANs) | 00:08:00 | ||
| Section 14 - Wireless Networking | |||
| Basic WAP Setup | 00:11:00 | ||
| Wireless Encryption | 00:10:00 | ||
| Connecting to a Wi-Fi Network | 00:09:00 | ||
| Enterprise Wireless | 00:16:00 | ||
| Troubleshooting Wireless Connections | 00:07:00 | ||
| Section 15 - The Internet | |||
| Telnet and SSH | 00:07:00 | ||
| Remote Desktop Connections | 00:08:00 | ||
| The World Wide Web | 00:09:00 | ||
| File Transfer Protocol (FTP) | 00:08:00 | ||
| Proxy Servers | 00:06:00 | ||
| Virtual Private Networks (VPNs) | 00:08:00 | ||
| Internet of Things (IoT) | 00:03:00 | ||
| Troubleshooting Internet Connections | 00:07:00 | ||
| Browser Security | 00:09:00 | ||
| Section 16 - Portable Computing | |||
| Power Management | 00:11:00 | ||
| Section 17 - Mobile Devices | |||
| Touring Android | 00:10:00 | ||
| Touring iOS | 00:07:00 | ||
| Virtual Reality | 00:02:00 | ||
| Section 18 - Maintaining and Securing Mobile Devices | |||
| Maintaining Mobile Devices | 00:11:00 | ||
| Mobile Devices and E-mail | 00:09:00 | ||
| Mobile Device Security | 00:08:00 | ||
| Mobile Device Troubleshooting | 00:09:00 | ||
| Section 19 - Securing Computers | |||
| Threats | 00:10:00 | ||
| Dealing with Threats | 00:08:00 | ||
| Physical Security | 00:08:00 | ||
| Passwords and Authentication | 00:14:00 | ||
| Multifactor Authentication (MFA) | 00:05:00 | ||
| Malware | 00:13:00 | ||
| Anti-Malware | 00:11:00 | ||
| Social Engineering | 00:06:00 | ||
| Licensing | 00:09:00 | ||
| Incident Response | 00:05:00 | ||
| Environmental Controls | 00:06:00 | ||
| Malware in Action | 00:08:00 | ||
| Section 20 - Operational Procedures | |||
| Documents You Need to Know | 00:09:00 | ||
| Data You Need to Know | 00:04:00 | ||
| Change Management | 00:06:00 | ||
| The Zen of Backup | 00:11:00 | ||
| Recycling and Data Destruction | 00:07:00 | ||
| Ticketing Systems | 00:07:00 | ||
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
Take All courses for £49