Introduction to Continuous Improvement explores structured methods for enhancing processes, reducing waste, and improving performance. It focuses on incremental change, data-driven decisions, and fostering a culture committed to efficiency and sustainable growth.
| Introduction | |||
| Introduction | 00:04:00 | ||
| The fundamentals of Continuous Improvement | |||
| What is Continuous Improvement (CI)? | 00:04:00 | ||
| Continuous Improvement vs. Business Improvement | 00:02:00 | ||
| Purpose of Continuous Improvement | 00:03:00 | ||
| Benefits of Continuous Improvement | 00:01:00 | ||
| Methodologies and approaches | 00:03:00 | ||
| The 6 key Indicators a CI Initiative is required | |||
| SLAs & KPIs | 00:04:00 | ||
| CSAT & ESAT | 00:04:00 | ||
| Employee turnover | 00:03:00 | ||
| Colleague data | 00:04:00 | ||
| Error & issue logs | 00:04:00 | ||
| Control metrics | 00:05:00 | ||
| The 6 tools to use when launching a CI Initiative | |||
| 6 tools – Introduction | 00:01:00 | ||
| PDCA | 00:04:00 | ||
| Kaizen Workshop | 00:05:00 | ||
| Audit | 00:04:00 | ||
| Gemba Walk | 00:05:00 | ||
| Training | 00:05:00 | ||
| Process owner | 00:04:00 | ||
| Other points to consider | |||
| Importance of the team | 00:03:00 | ||
| Importance of communication | 00:05:00 | ||
| Importance of tools | 00:04:00 | ||
| Who conducts Continuous Improvement? | 00:02:00 | ||
| Lean & Six Sigma: An introduction | 00:03:00 | ||
| Case study | 00:05:00 | ||
| Close out | |||
| Close out | 00:05:00 | ||
| Assignment | |||
| Assignment – Introduction to Continuous Improvement | 1 day, 14 hours | ||
| Order Your Certificate | |||
| Order Your Certificate QLS | 00:00:00 | ||