ITIL® 4 Specialist: Drive Stakeholder Value Certification Course
ITIL® 4 Specialist: Drive Stakeholder Value Certification Course
£549 ex Vat
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1 Year Access 
Intermediate
1 Students -
Self Learning
Course Overview: Create Value through Exceptional Stakeholder Management
The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course focuses on building lasting relationships with customers and stakeholders throughout the service lifecycle. You’ll learn strategies to improve customer satisfaction, co-create value, and manage demand effectively. With the flexibility of self-paced learning and the structure of live classes, this course ensures you gain the skills to thrive in IT service management roles.
Course Delivery Options
1. Live Online Classes
- Attend real-time virtual sessions led by certified instructors.
- Participate in group discussions and workshops focused on real-world scenarios.
- Career services included, such as interview preparation and job placement support.
- Certification exam provided, with expert exam preparation resources.
- Access recorded classes for review at your convenience.
2. Self-Paced Learning
- Study on your own schedule with lifetime access to course materials.
- Download resources and access practice exams to monitor your progress.
- Includes quizzes and mock tests for self-assessment.
- A cost-effective option, perfect for busy professionals.
What You’ll Learn: Curriculum Highlights
- Introduction
- Overview of stakeholder value and the importance of co-creation.
- Outcome: Understand how service relationships create value.
- Customer Journeys and Experience Design
- Learn to map customer journeys and optimise the service experience.
- Outcome: Build positive, value-driven customer relationships.
- Fostering Stakeholder Collaboration
- Develop strategies for managing stakeholder relationships and partnerships.
- Outcome: Create frameworks for effective collaboration.
- Demand and Service Consumption Management
- Explore how to manage customer demand and align services to meet needs.
- Outcome: Balance service delivery with demand fluctuations.
- Continuous Engagement and Customer Feedback
- Learn methods to collect and act on feedback throughout the customer journey.
- Outcome: Foster continuous improvement and drive satisfaction.
- Course Review & Exam Preparation
- Recap all modules and prepare for the final certification exam.
- Outcome: Be exam-ready with practice questions and expert guidance.
Why Choose This ITIL® 4 Specialist Certification Course?
- Professional Certification: Gain globally recognised ITIL® 4 DSV credentials.
- Job-Ready Skills: Prepare for roles such as Customer Success Manager or Service Relationship Manager.
- Accredited Training: Industry-approved course content aligned with ITIL standards.
- Career Support: Access expert career coaching and job placement assistance with the live class option.
Certification & Assessment
Upon completing the course and passing the exam, learners will receive the ITIL® 4 DSV certification, validating their ability to manage stakeholder value effectively.
Examination Format
- 40 multiple-choice questions.
- Passing mark: 26 out of 40 (65%).
- Duration: 60 minutes.
- Closed book exam.
Career Opportunities & Job Roles
With this certification, you’ll be prepared for roles such as:
- Customer Success Manager
- Service Relationship Manager
- Service Delivery Manager
- Business Relationship Manager
Choose the live course option to unlock additional career support, including CV reviews and job interview preparation.
Official Exam Booking Information
Upon enrollment in the course, we will promptly register you on the PeopleCert portal and issue an exam voucher. This voucher will enable you to schedule your ITIL® 4 examination at your convenience, within one year from the date of voucher issuance. To redeem the voucher and book your exam, you will need to have an active PeopleCert account. Once you are registered, you will receive all the required information for exam booking in your email directly from PeopleCert.
Frequently Asked Questions
Yes, you’ll earn the official ITIL® 4 DSV certification upon passing the final exam.
Self-paced learners enjoy lifetime access. Live class participants can revisit recorded sessions at any time.
Live classes provide interactive sessions with instructors and additional career support, while self-paced learning offers flexibility to study at your own convenience.
You’ll have access to recorded sessions to ensure you don’t miss any content.
No prior experience is required, though knowledge of IT service management is recommended.
Course Curriculum
| Introduction | |||
| Customer Journeys and Experience Design | |||
| Fostering Stakeholder Collaboration | |||
| Demand and Service Consumption Management | |||
| Continuous Engagement and Customer Feedback | |||
| Course Review & Exam Preparation |
Important Links
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
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