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NCFE Level 2 Diploma in Business Administration

NCFE Level 2 Diploma in Business Administration
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Overview

Step up your career game and move closer to becoming a successful business administration worker, and develop a wide range of skills that’ll help you in various roles with the guidance of the premium NCFE Level 2 Diploma in Business Administration.

This NCFE Level 2 Diploma in Business Administration is a regulated cross-sector qualification aimed at current and prospective business administration team staff. This business administration diploma is an absolute go-to if you’re looking to enhance your business knowledge and move up the ladder to success smoothly and efficiently.

This business administration diploma covers everything you need to know to fully develop your base skills in administration, ensuring that climbing up the hierarchy in business will be no problem at all.

Join us now and progress through your career effortlessly and efficiently.

Learning Outcomes

  • Gain A Solid Understanding Of Employer Organisations.
  • Know The Principles Of Providing Administrative Services.
  • Learn About Business Document Production And Information Management.
  • Be Able To Manage Personal Performance And Development.
  • Develop Practical Communication Skills For The Business Environment.
  • Build Working Relationships With Colleagues And Much More!

Guided Learning Hours

The Guided Learning Hours is an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place as directed by – but not under the immediate guidance or supervision of – a lecturer, supervisor, Tutor or other appropriate providers of education or training.

Guided Learning Hours for this qualification is 229 hours.

Total Qualification Time

Total Qualification Time is the number of notional hours, which represents an estimate of the total amount of time that could reasonably be expected to be required for a learner to achieve and demonstrate the achievement of the level of attainment necessary for the award of a qualification.

The Total Qualification Time for this qualification is 450 hours.

Method of Assessment

To achieve this qualification, learners are required to complete a minimum of 45 credits:

  • 21 credits from mandatory units in Group A
  • 14 credits from Group B
  • Remaining credits from either Group B, C, or D (maximum of 10 credits from Group C and 6 credits from Group D)

Minimum 36 credits must be achieved at level 2 or above.

This qualification must be assessed in line with the Skills CFA Assessment Strategy and will be evaluated internally.

Each candidate must produce a portfolio of evidence to demonstrate their achievement of all unit’s learning outcomes and assessment criteria. The main pieces of evidence include:

  • Assessor Observation – Completed Observational Checklists And
  • Witness Testimony
  • Candidate’s Proof Of Work
  • Worksheets
  • Assignments/Projects/Reports
  • Record Of Professional Discussion
  • Record Of Oral And Written Questioning
  • Candidate And Peer Reports
  • Recognition Of Prior Learning (RPL).

Who is this course for?

This NCFE Level 2 Diploma in Business Administration is for learners that:

  • Want To Progress Onto A Level 3 Diploma.
  • Want To Get Into A Managerial Role.
  • Want To Progress Further In The Business Administration Role.
  • Want To Develop Their Personal And Professional Skills.

Requirements

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.

Entry is at the discretion of the centre. However, learners should be aged 16 or above to undertake this qualification.

Career Path

  • Customer Relationship Manager
  • Personal Assistant
  • Team Leader
  • Secretary
  • Sales Person
  • Telesales Professional
  • Assistant Manager
  • Senior Supervisor
  • Manager
  • Arena Manager
  • Business Development Executive
  • Customer Service Advisor
  • Receptionist
  • Business Support Officer
  • Floor Manager
  • Head Of Department

FREQUENTLY ASKED QUESTIONS

To learn about what each qualification means, please check out this file.

To learn about the differences between Award, Diploma and Certificate, please read this file.

After enrolling, you will receive your log in details for our learning platform. Here you will find the resources, guidance, assignments and tips you need to succeed with your studies. You will get dedicated support from a student mentor who will provide you with the tips and guidance throughout the course. The mentor will guide you in understanding the guidance, learning outcomes and assessment criteria for the course and will also suggest additional study materials so that you can study the topics thoroughly. You will have a clear understanding of the requirements of each unit for getting qualified. You can contact with the mentor through email any time. After submitting all the assignments, you will get detailed feedback from our qualified assessor, if needed. It will help you prepare in the best possible way and find out any flaws that can prevent you getting qualified.

Yes, all the costs are included in the price. However, you may have to pay some extra for certain condition and qualification.

Yes. As well as being accredited by an industry leading Institute, your course is also regulated and approved by Ofqual, the governing body for Qualifications in the UK. This means you can study any of our courses safe in the knowledge that upon completion of your studies you will receive a certificate of your educational achievement which will be recognised globally.

To learn about the difference between CPD course and Regulated Qualification, please read this file.

UCAS points (also known as UCAS Tariff points) are a way of measuring the relative value of all post-16 qualifications in the UK.

Course Curriculum

Induction Form
Induction Form 00:05:00
Registration Entry Form
Registration Entry Form 00:05:00
Group A (21 credits)
Unit 01 Communication in a business environment
Support Materials
1. The Requirements of Written and Verbal Business communication 00:00:00
2. The Communication Requirements of Different Audiences 00:00:00
3. The Importance of Using Correct Grammar, Sentence Structure, Punctuation, Spelling and Conventions in Business Communications 00:00:00
4. Importance of Using Appropriate Body Language and Tone of Voice When Communicating Verbally 00:00:00
5. The Nature, Purpose, Audience and Use of the Information to be Communicated 00:00:00
6. Use Communication Channels that are Appropriate to the Information to be Communicated and the Audience 00:00:00
7. Present Information in the Format that Meets the Brief 00:00:00
8. Adhere to Agreed Business Communication Conventions and Degree of Formality of Expression When Producing Documents 00:00:00
9. Produce Business Communications that are Clear, Accurate and Correct 00:00:00
10. Meet Agreed Deadlines in Communicating with Others 00:00:00
11. The Nature, Purpose, Recipient(s) and Intended Use of the Information to be Communicated 00:00:00
12. Use Language that is Appropriate for the Recipient’s Needs 00:00:00
13. Use Body Language and Tone of Voice to Reinforce Messages 00:00:00
14. The Meaning and Implications of Information that is Communicated Verbally 00:00:00
15. Confirm that a Recipient has Understood Correctly what has been Communicated 00:00:00
Unit 02 Understand employer organisations
Support Materials
1. Differences Between the Private Sector, Public Sector and Voluntary Sector 00:00:00
2. Functions of Different Organisational Structures 00:00:00
3. Features of Different Types of Legal Structures for Organisations 00:00:00
4. Internal and External Influences on Organisations 00:00:00
5. Analysing Organisational Environment 00:00:00
6. Organisational Change 00:00:00
Unit 03 Principles of providing administrative services
Support Materials
1. Different Types of Meetings 00:00:00
2. Providing Administrative Support for Meetings 00:00:00
3. Steps Involved in Organising a Meeting 00:00:00
4. Different Types of Business Travel and Accommodation 00:00:00
6. Features of Hard Copy and Electronic Diary Systems 00:00:00
7. Managing a Diary System 00:00:00
8. Importance of Obtaining Correct Information When Making Diary Entries 00:00:00
9. Different Types of Office Equipment and Their Uses 00:00:00
10. Using Office Equipments Effectively 00:00:00
11. Types of Mail Services Used in Business Organisations 00:00:00
12. Customer Service in a Business Environment 00:00:00
Unit 04 Principles of business document production and information management
Support Materials
1. Formats and Types of Business Documents 00:00:00
2. The Use of Different Types of Information Communication Technology (ICT) for Document Production 00:00:00
3. The Reasons for Agreeing the Use, Content, Layout, Quality Standards and Deadlines for Document Production 00:00:00
4.The Importance of Document Version Control and Authorisation 00:00:00
5. The Requirements of Security, Data Protection, Copyright and Intellectual Property Legislation may Affect the Production of Business Documents 00:00:00
6. Check the Accuracy of Business Documents 00:00:00
7. The Requirements of Security, Data Protection, Copyright and Intellectual Property Legislation may Affect the Distribution and Storage of Business Documents 00:00:00
8. Different Types of Distribution Channels 00:00:00
9. The Types of Information Found in Business Organisations 00:00:00
10. The Need for Safe Storage and Efficient Retrieval of Information 00:00:00
11. The Features of Different Types of Systems Used for Storage and Retrieval of Information 00:00:00
12. The Legal Requirements for Storing Business Information 00:00:00
Unit 05 Manage personal performance and development
1. Performance Management Process 00:00:00
2.Improving Productivity through More Effective Time Management 00:00:00
3.Work-Life-Balance 00:00:00
4.Training and Development Policy 00:00:00
5. Learning Styles 00:00:00
6. Performance Requirements of Your Own Work Role 00:00:00
7. Feedback Mechanism for Identifying Own Development Needs 00:00:00
8. PDP 00:00:00
9. Workplace Learning 00:00:00
10.Reviewing Progress and Sharing Lessons 00:00:00
Unit 06 Develop working relationships with colleagues
Support Materials
1. The Benefits of Effective Team Working 00:00:00
2. Constructive Feedback 00:00:00
3. Conflict Management Techniques that may be Used to Resolve Team Conflicts 00:00:00
4. Importance of Giving Team Members the Opportunity to Discuss Work Progress and Any Issues Arising 00:00:00
5. The Importance of Warning Colleagues of Problems and Changes that May Affect them 00:00:00
6. Recognise the Contribution of Colleagues to the Achievement of Team Objectives 00:00:00
7. Treat Colleagues with Respect, Fairness and Courtesy 00:00:00
8. Fulfil Agreements Made with Colleagues 00:00:00
9. Constructive or Positive Feedback 00:00:00
10. Take Others’ Viewpoints into Account when Making Decisions 00:00:00
11. Take Ownership of Problems within Own Level of Authority 00:00:00
12. Take Action to Minimise Disruption to Business Activities within their Own Level of Authority 00:00:00
13. Resolve Problems within their Own Level of Authority and Agreed Contribution 00:00:00
Group B (14 credits)
Unit 09 Organise business travel or accommodation (4 credits)
Support Materials
1. Budgetary or Policy Constraints Relating to Business Travel or Accommodation 00:00:00
2. Arrangements of Visas and Related Foreign Travel Documentation 00:00:00
3. Obtaining or Exchanging Procedures of Foreign Currency 00:00:00
4. Identifying Different Suppliers for Delivering Services within Budget 00:00:00
5. Business travel or accommodation arrangements 00:00:00
6. Keeping up-to-date records of travel or accommodation arrangements 00:00:00
Unit 15 Contribute to the organisation of an event (3 credits)
Support Materials
1. Roles, Responsibilities and Accountabilities of Individuals Involved in the Event 00:00:00
2. Purpose and Features of Different Types of Events 00:00:00
3. Necessary Resources for Different Types of Events 00:00:00
4. Different Needs and Special Requirements of Attendees and How to Meet Those 00:00:00
5. Requirements of Health, Safety and Security When Organising Events 00:00:00
6. Problems That may Occur During Events and How to Deal with Them 00:00:00
7. Venue Requirements for an Event 00:00:00
8. Pre-Event Documentation in Accordance with the Event Plan 00:00:00
9. Setting Up Layout and Resources in Accordance with the Event Plan 00:00:00
10. Undertaking Post-Event Actions 00:00:00
11. Carrying Out Follow-up Actions 00:00:00
Unit 25 Produce minutes of meetings (3 credits)
Support Materials
LO1: Understand how to take minutes of meetings 00:00:00
LO2: Be able to take notes of meetings 00:00:00
LO3: Be able to produce minutes of meetings 00:00:00
Unit 27 Health and safety in a business environment (2 credits)
Support Materials
1. Health and Safety Responsibilities of Employers 00:00:00
2. Responsibilities of Employees for Health and Safety in the Business Environment 00:00:00
3. Occupational Health and Safety 00:00:00
4. Importance of Complying With Health and Safety Requirements 00:00:00
5. Possible Health and Safety Hazards in the Business Environment 00:00:00
6. How Accidents can be Avoided in the Business Environment 00:00:00
7. Importance of Reporting Hazards and Accidents 00:00:00
8. Organisational Emergency Health and Safety Procedures 00:00:00
9. Approved Techniques to Prevent Strain or Injury When Carrying Out Work Activities 00:00:00
10. Taking Action to Ensure that Own Conduct does not Endanger Others 00:00:00
11. Manufacturer’s or Organisational Instructions for the Use of Equipment, Materials and Products 00:00:00
12. Organisational Procedures and Legal Requirements to Minimise Risks to Health and Safety 00:00:00
Unit 28 Use a telephone and voicemail system (2 Credits)
Support Materials
1. Caller’s Experiences that Affect Their View of an Organisation. 00:00:00
2. Organisational Standards and Procedures for Communicating on the Telephone. 00:00:00
3. Importance of Following Organisational Standards and Procedures When Making and Receiving Telephone Calls 00:00:00
4. Organisational Fault Reporting Procedures 00:00:00
5. Important of following security and data protection procedures when using a telephone system 00:00:00
6. Information To Be Given Out When Transferring Calls 00:00:00
7. Organisational Guidelines for Deleting Voicemail Messages 00:00:00
8. The Reason for Making a Call 00:00:00
9. Obtain the Name and Number 00:00:00
10. Communicate Information to Achieve the Call Objective 00:00:00
11. Communicate in a Way That Meets Organisational Standards and Guidelines 00:00:00
12. Receiving Business Calls 00:00:00
13. Use Voicemail Systems 00:00:00
14. Keeping the voicemail message system up to date 00:00:00
15. Passing accurate messages in accordance with organisational policies 00:00:00
Group C (3)
Unit 35 Use and maintain office equipment ( 2 Credits)
Support Materials
1. Organisational Policies, Procedures and Levels of Authority in Maintaining Office Equipment 00:00:00
2. Different Types of Office Equipment and Their Uses 00:00:00
3. Following Manufacturer’s and Organisational Instructions When Operating Equipment 00:00:00
4. Equipment Faults Likely to be Experienced and How to Deal with These 00:00:00
5. Keeping Waste to a Minimum When Using Office Equipment 00:00:00
6. Maintaining Equipment to the Standard Specified by the Organisation or the Manufacturer 00:00:00
Unit 36 Using email (3 credits)
Support Materials
1. Select and Use Software Tools to Compose and Format Email Messages, including Attachments 00:00:00
2. The Message Size and How It Can be Reduced 00:00:00
3. Send Email Messages to Individuals and Groups 00:00:00
4. Stay Safe and Respect Others When Using Email 00:00:00
5. Use an Address Book to Organise Contact Information 00:00:00
6. Follow Guidelines and Procedures for Using Email 00:00:00
7. Read and Respond to Email Messages Appropriately 00:00:00
8. Use Email Software Tools and Techniques to Automate Responses 00:00:00
9. Archive Email Messages 00:00:00
10. Organise, Store and Archive Email Messages Effectively 00:00:00
Group D (4)
Unit 51 Principles of marketing theory (4 credits)
Support Materials
1. Market Segmentation_ Importance of Defining and Difference between Market Segments and Customer Classifications 00:00:00
2. Cluster customers with similar characteristics 00:00:00
3. How a range of products may appeal to different market segments 00:00:00
4. Valid and reliable marketing data to segmenting the market 00:00:00
5. Marketing data collection methods 00:00:00
6. Customer relationship management (CRM) activities and systems 00:00:00
7. Role of Marketing in Enhancing the Sale of Products and_or Services 00:00:00
8. Significance of Customer Loyalty to the Achievement of Marketing Objectives 00:00:00
9. Marketing key performance indicators and factors of assessing the cost and value of marketing activities 00:00:00
10. Significance of brand and reputation to sales performance 00:00:00
11. Scope and Purpose of Socially Responsible Marketing 00:00:00
12. Importance of Involving Stakeholders in Socially Responsible Marketing Activities 00:00:00
13. How Core Values Are Expressed Through Coherent Branding and Chosen Communication Methods 00:00:00
14. The Requirements of Socially Responsible Marketing Campaigns 00:00:00
Unit 52 Principles of digital marketing (5 Credits)
Support Materials
1. Introduction to Digital Marketing 00:00:00
2. Digital Marketing – Advantages and Disadvantages 00:00:00
3. Legal Requirements and Digital marketing 00:00:00
4. SEO – Pros and Cons 00:00:00
5. Internet Facilities for Targeted Information 00:00:00
6. Digital Marketing Devices and Messages 00:00:00
7. CRM System and Digital Technologies 00:00:00
8. Tailoring Messages and the Potential for Marketing to Social Network 00:00:00
Unit 56 Exploring social media (2 Credits)
Support Materials
1. Positive and Negative Aspects of Using Social Media 00:00:00
2. The Essential Components of Effective Social Media Risk Management 00:00:00
3. How Various Social Media Sites May be Used by Groups, Individuals, Businesses and Organisations 00:00:00
4. Use of Various Social Media Sites to Communicate and Upload Content 00:00:00
5. Promoting Products and Services on Social Media 00:00:00
Assignment Submission Guideline
Assignment Submission Guideline 00:00:00
Explanation of Terms
Explanation of Terms 00:00:00
Assignments
Unit 01 Communication in a business environment 00:00:00
Unit 02 Understand employer organisations 00:00:00
Unit 03 Principles of providing administrative services 00:00:00
Unit 04 Principles of business document production and information management 00:00:00
Unit 05 Manage personal performance and development 00:00:00
Unit 06 Develop working relationships with colleagues 00:00:00
Unit 09 Organise business travel or accommodation 00:00:00
Unit 15 Contribute to the organisation of an event 00:00:00
Unit 25 Produce minutes of meetings 00:00:00
Unit 27 Health and safety in a business environment 00:00:00
Unit 28 Use a telephone and voicemail system 00:00:00
Unit 35 Use and maintain office equipment 00:00:00
Unit 36 Using email 00:00:00
Unit 51 Principles of marketing theory 00:00:00
Unit 52 Principles of digital marketing 00:00:00
Unit 56 Exploring social media 00:00:00
Submit Your Assignments – NCFE Level 2 Diploma in Business Administration
Submit Your Assignments – NCFE Level 2 Diploma in Business Administration 00:00:00
Resubmit Your Assignments – NCFE Level 2 Diploma in Business Administration
Resubmit Your Assignments – NCFE Level 2 Diploma in Business Administration 00:00:00
End of Course Questionnaire
End of Course Questionnaire 00:00:00
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