Step up your career game and move closer to becoming a successful business administration worker, and develop a wide range of skills that’ll help you in various roles with the guidance of the premium NCFE Level 2 Diploma in Business Administration.
This NCFE Level 2 Diploma in Business Administration is a regulated cross-sector qualification aimed at current and prospective business administration team staff. This business administration diploma is an absolute go-to if you’re looking to enhance your business knowledge and move up the ladder to success smoothly and efficiently.
This business administration diploma covers everything you need to know to fully develop your base skills in administration, ensuring that climbing up the hierarchy in business will be no problem at all.
Join us now and progress through your career effortlessly and efficiently.
The fee of the Exam is excluded from the subscription, so you have to buy the exam for this course.
- Gain a solid understanding of employer organisations.
- Know the principles of providing administrative services.
- Learn about business document production and information management.
- Be able to manage personal performance and development.
- Develop practical communication skills for the business environment.
- Build working relationships with colleagues and much more!
Guided Learning Hours
The Guided Learning Hours is an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place as directed by – but not under the immediate guidance or supervision of – a lecturer, supervisor, Tutor or other appropriate providers of education or training.
Guided Learning Hours for this qualification is 229 hours.
Total Qualification Time
Total Qualification Time is the number of notional hours, which represents an estimate of the total amount of time that could reasonably be expected to be required for a learner to achieve and demonstrate the achievement of the level of attainment necessary for the award of a qualification.
The Total Qualification Time for this qualification is 450 hours.
Method of Assessment
To achieve this qualification, learners are required to complete a minimum of 45 credits:
- 21 credits from mandatory units in Group A
- 14 credits from Group B
- Remaining credits from either Group B, C, or D (maximum of 10 credits from Group C and 6 credits from Group D)
Minimum 36 credits must be achieved at level 2 or above.
This qualification must be assessed in line with the Skills CFA Assessment Strategy and will be evaluated internally.
Each candidate must produce a portfolio of evidence to demonstrate their achievement of all unit’s learning outcomes and assessment criteria. The main pieces of evidence include:
- Assessor observation – completed observational checklists and
- witness testimony
- candidate’s proof of work
- record of professional discussion
- record of oral and written questioning
- Candidate and peer reports
- Recognition of Prior Learning (RPL).
Who is this course for?
This NCFE Level 2 Diploma in Business Administration is for learners that:
- Want to progress onto a Level 3 Diploma.
- Want to get into a managerial role.
- Want to progress further in the business administration role.
- Want to develop their personal and professional skills.
There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.
Entry is at the discretion of the centre. However, learners should be aged 16 or above to undertake this qualification.
- Customer Relationship Manager
- Personal Assistant
- Team Leader
- Sales Person
- Telesales Professional
- Assistant Manager
- Senior Supervisor
- Arena Manager
- Business Development Executive
- Customer Service Advisor
- Business Support Officer
- Floor Manager
- Head of Department
|Unit 01 Communication in a business environment|
|1. The Requirements of Written and Verbal Business communication||00:00:00|
|2. The Communication Requirements of Different Audiences||00:00:00|
|3. The Importance of Using Correct Grammar, Sentence Structure, Punctuation, Spelling and Conventions in Business Communications||00:00:00|
|4. Importance of Using Appropriate Body Language and Tone of Voice When Communicating Verbally||00:00:00|
|5. The Nature, Purpose, Audience and Use of the Information to be Communicated||00:00:00|
|6. Use Communication Channels that are Appropriate to the Information to be Communicated and the Audience||00:00:00|
|7. Present Information in the Format that Meets the Brief||00:00:00|
|8. Adhere to Agreed Business Communication Conventions and Degree of Formality of Expression When Producing Documents||00:00:00|
|9. Produce Business Communications that are Clear, Accurate and Correct||00:00:00|
|10. Meet Agreed Deadlines in Communicating with Others||00:00:00|
|11. The Nature, Purpose, Recipient(s) and Intended Use of the Information to be Communicated||00:00:00|
|12. Use Language that is Appropriate for the Recipient’s Needs||00:00:00|
|13. Use Body Language and Tone of Voice to Reinforce Messages||00:00:00|
|14. The Meaning and Implications of Information that is Communicated Verbally||00:00:00|
|15. Confirm that a Recipient has Understood Correctly what has been Communicated||00:00:00|
|Unit 02 Understand employer organisations|
|1. Differences Between the Private Sector, Public Sector and Voluntary Sector||00:00:00|
|2. Functions of Different Organisational Structures||00:00:00|
|3. Features of Different Types of Legal Structures for Organisations||00:00:00|
|4. Internal and External Influences on Organisations||00:00:00|
|5. Analysing Organisational Environment||00:00:00|
|6. Organisational Change||00:00:00|
|Unit 03 Principles of providing administrative services|
|1. Different Types of Meetings||00:00:00|
|2. Providing Administrative Support for Meetings||00:00:00|
|3. Steps Involved in Organising a Meeting||00:00:00|
|4. Different Types of Business Travel and Accommodation||00:00:00|
|6. Features of Hard Copy and Electronic Diary Systems||00:00:00|
|7. Managing a Diary System||00:00:00|
|8. Importance of Obtaining Correct Information When Making Diary Entries||00:00:00|
|9. Different Types of Office Equipment and Their Uses||00:00:00|
|10. Using Office Equipments Effectively||00:00:00|
|11. Types of Mail Services Used in Business Organisations||00:00:00|
|12. Customer Service in a Business Environment||00:00:00|
|Unit 04 Principles of business document production and information management|
|1. Formats and Types of Business Documents||00:00:00|
|2. The Use of Different Types of Information Communication Technology (ICT) for Document Production||00:00:00|
|3. The Reasons for Agreeing the Use, Content, Layout, Quality Standards and Deadlines for Document Production||00:00:00|
|4.The Importance of Document Version Control and Authorisation||00:00:00|
|5. The Requirements of Security, Data Protection, Copyright and Intellectual Property Legislation may Affect the Production of Business Documents||00:00:00|
|6. Check the Accuracy of Business Documents||00:00:00|
|7. The Requirements of Security, Data Protection, Copyright and Intellectual Property Legislation may Affect the Distribution and Storage of Business Documents||00:00:00|
|8. Different Types of Distribution Channels||00:00:00|
|9. The Types of Information Found in Business Organisations||00:00:00|
|10. The Need for Safe Storage and Efficient Retrieval of Information||00:00:00|
|11. The Features of Different Types of Systems Used for Storage and Retrieval of Information||00:00:00|
|12. The Legal Requirements for Storing Business Information||00:00:00|
|Unit 05 Manage personal performance and development|
|1. Performance Management Process||00:00:00|
|2.Improving Productivity through More Effective Time Management||00:00:00|
|4.Training and Development Policy||00:00:00|
|5. Learning Styles||00:00:00|
|6. Performance Requirements of Your Own Work Role||00:00:00|
|7. Feedback Mechanism for Identifying Own Development Needs||00:00:00|
|9. Workplace Learning||00:00:00|
|10.Reviewing Progress and Sharing Lessons||00:00:00|
|Unit 06 Develop working relationships with colleagues|
|1. The Benefits of Effective Team Working||00:00:00|
|2. Constructive Feedback||00:00:00|
|3. Conflict Management Techniques that may be Used to Resolve Team Conflicts||00:00:00|
|4. Importance of Giving Team Members the Opportunity to Discuss Work Progress and Any Issues Arising||00:00:00|
|5. The Importance of Warning Colleagues of Problems and Changes that May Affect them||00:00:00|
|6. Recognise the Contribution of Colleagues to the Achievement of Team Objectives||00:00:00|
|7. Treat Colleagues with Respect, Fairness and Courtesy||00:00:00|
|8. Fulfil Agreements Made with Colleagues||00:00:00|
|9. Constructive or Positive Feedback||00:00:00|
|10. Take Others’ Viewpoints into Account when Making Decisions||00:00:00|
|11. Take Ownership of Problems within Own Level of Authority||00:00:00|
|12. Take Action to Minimise Disruption to Business Activities within their Own Level of Authority||00:00:00|
|13. Resolve Problems within their Own Level of Authority and Agreed Contribution||00:00:00|
|Unit 15 Contribute to the organisation of an event (3 credits)|
|Unit 25 Produce minutes of meetings (3 credits)|
|Unit 27 Health and safety in a business environment (2 credits)|
|Unit 31 Develop a presentation (3 credits)|
|Unit 32 Deliver a presentation (3 credits)|
|Unit 36 Using email (3 credits)|
|Unit 51 Principles of marketing theory (4 credits)|
|Submit Your Assignments – NCFE Level 2 Diploma in Business Administration|
|Submit Your Assignments – NCFE Level 2 Diploma in Business Administration||00:00:00|
|Resubmit Your Assignments – NCFE Level 2 Diploma in Business Administration|
|Resubmit Your Assignments – NCFE Level 2 Diploma in Business Administration||00:00:00|
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