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After completing the Social Housing Management assessments, learners qualify for a CPD QS accredited certificate from One Education.
The certificate is available in two formats: a PDF version for £9 or a printed hard copy delivered by post for £15.
Social Housing Management
Social Housing Management explains the principles of managing social housing services, including tenancy management, housing law, rent collection, and tenant support. This course helps learners understand how social housing organisations operate and how effective management supports safe, fair, and sustainable communities.
Social Housing Management
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Level 2 - Certificate
599 Students -
18 hours, 54 minutes
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Why is Housing Management So Important?
Overview of Social Housing Management
This Social Housing Management course explores social housing delivery by housing associations and local authority providers, covering tenancy agreement management, allocations policy frameworks and effective tenant engagement within regulated housing environments.
Learners gain practical insight into managing rent arrears, housing benefit processes and rental income systems, while developing skills in property maintenance, compliance monitoring and safeguarding housing standards across diverse social housing portfolios.
The course also addresses anti-social behaviour management, resident involvement strategies and professional responsibilities, equipping learners with the knowledge required to support communities, maintain secure housing services and progress into social housing management careers.
Learning Outcomes of Social Housing Management
- Understand the structure, purpose, and principles of social housing in the UK.
- Apply tenancy management practices in line with housing association policies.
- Manage rent collection processes and address rent arrears effectively.
- Interpret housing benefit systems and support tenants with financial challenges.
- Oversee property maintenance, safety standards, and regulatory compliance.
- Promote positive tenant engagement and resident involvement strategies.
- Handle anti-social behaviour cases using appropriate legal and practical approaches.
- Achieve a CPD-accredited certificate to support progression in social housing roles.
Method Of Assessment
Learners can complete a mock exam to practice and assess their understanding before taking the final exam. The final multiple-choice exam is automatically marked, and learners must achieve at least 60% to pass. Successful learners receive a CPD-certified certificate.
Certification
Why Study This Social Housing Management?
The demand for skilled social housing professionals continues to grow across housing associations, local authorities, and community organisations. Effective social housing management plays a vital role in supporting tenants, maintaining properties, and ensuring fair, safe, and sustainable housing for diverse communities.
Studying Social Housing Management builds practical knowledge of tenancy management, rent arrears, housing policies, and tenant engagement. Gaining CPD-certified training strengthens professional credibility, supports career progression, and demonstrates a clear commitment to delivering high-quality housing services within the social housing sector.
Course Duration
The Social Housing Management Course has a total study time of 18 hours and 54 minutes. The course is structured to allow learners to progress steadily through the modules, enabling completion within a realistic timeframe based on individual availability, learning pace, and commitment.
Requirements
The Social Housing Management course requirements are straightforward and accessible. Anyone with an interest in social housing, housing associations, or local authority services can enrol without prior experience. A basic understanding of tenancy agreements, tenant support, or property-related matters may be helpful but is not essential. The course is delivered entirely online and can be accessed from any internet-enabled device, allowing learners to study from home with flexibility and convenience.
Career Path
- Social Housing Manager: £38,000 – £55,000 per year
- Housing Officer: £28,000 – £40,000 per year
- Tenancy Sustainment Officer: £26,000 – £36,000 per year
- Neighbourhood Housing Manager: £42,000 – £60,000 per year
- Income and Rent Arrears Officer: £27,000 – £39,000 per year
- Housing Services Team Leader: £35,000 – £50,000 per year
Frequently Asked Questions
Social housing management involves overseeing affordable housing provided by housing associations or local authorities, including tenant support, rent collection, property maintenance, and community wellbeing.
Social housing is typically managed by housing associations, local authorities, or registered social landlords, following national housing regulations and local policies.
A social housing manager handles tenancy agreements, rent arrears, property maintenance, tenant engagement, and issues such as anti-social behaviour.
Tenants are selected based on an allocations policy that considers housing need, local connection, income level, and priority status set by the local authority.
If rent arrears occur, housing providers usually offer early intervention, payment plans, and support before taking formal enforcement action.
A tenancy agreement is a legal contract outlining the rights and responsibilities of both the tenant and the housing provider, including rent, repairs, and behaviour standards.
Course Curriculum
| Social Housing Management - Updated Version | |||
| Module 01: Introduction to Social Housing | 00:15:00 | ||
| Module 02: Tenant Selection and Tenant Management | 00:28:00 | ||
| Module 03: Managing Rental Income and Arrears | 00:24:00 | ||
| Module 04: Maintenance, Safety, and Security of Social Housing | 00:32:00 | ||
| Module 05: Resident Involvement in Social Housing | 00:31:00 | ||
| Module 06: Dealing with Anti-Social Behaviours | 00:39:00 | ||
| Module 07: Career Prospects of Social Housing Manager | 00:25:00 | ||
| Mock Exam | |||
| Mock Exam – Social Housing Management | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Social Housing Management | 00:20:00 | ||
| Social Housing Management - Old Version | |||
| Module 1: Introduction to Social Housing | |||
| Introduction | 01:00:00 | ||
| What is Social Housing | 00:05:00 | ||
| Why We Need More Social Housing | 00:30:00 | ||
| Social Housing Providers | 00:30:00 | ||
| Module 2: The Origins and Changes of Social Housing | |||
| The Origins of Social Housing, the Purpose and Aims of Social Landlords | 00:30:00 | ||
| Changes and the Impact on Functions of Social Housing | 00:05:00 | ||
| Module 3: Supply and Demand | |||
| What has Supply and Demand Got to do With Housing? | 00:30:00 | ||
| What is Affordable Housing? | 00:05:00 | ||
| Demand and Need | 00:15:00 | ||
| Acute Housing Need | 00:45:00 | ||
| The Management of Housing Need | 00:30:00 | ||
| Supply Issues | 00:15:00 | ||
| Areas of Oversupply | 00:15:00 | ||
| Module 4: Housing Management | |||
| Managing Social Housing | 00:30:00 | ||
| Forms of Social Housing Tenancy | 00:15:00 | ||
| Managing the Patch | 00:15:00 | ||
| Special Needs Housing Management | 00:30:00 | ||
| Special Consideration Groups | 00:15:00 | ||
| Unfavourable Medical or Related Condition | 00:15:00 | ||
| Street Sleepers | 00:05:00 | ||
| Other Victims of Societal Prejudice | 00:15:00 | ||
| The Management of Temporary Accommodation | 00:05:00 | ||
| Self-Management | 00:15:00 | ||
| Repairs and Maintenance | 00:30:00 | ||
| Organisational Management Issues | 00:30:00 | ||
| Module 5: Housing Finance | |||
| Understanding Housing Finance | 00:30:00 | ||
| Housing Balances | 00:15:00 | ||
| Capital Operations in the Social Housing Sector | 00:30:00 | ||
| Housing Association Capital Finance | 00:15:00 | ||
| Revenue Operations in the Social Housing Sector | 00:30:00 | ||
| Scope for HRA Subsidy Reform | 00:30:00 | ||
| Module 6: Housing Development | |||
| Introduction to Housing Development | 00:05:00 | ||
| The Strategic Planning Process | 00:15:00 | ||
| Planning Policy Implications | 01:30:00 | ||
| The Importance of Sustainability | 00:15:00 | ||
| The Importance of Planning | 00:30:00 | ||
| The Development Process | 01:00:00 | ||
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
