Voice of the Customer: Toolkit
Voice of the Customer: Toolkit
Original price was: £425.£29Current price is: £29. ex Vat
Save 93.18 % - ENDS SOON
Days
:
Hours
:
Minutes
:
Seconds
OR
Or
Take All
courses for
£49 
1 Year Access 
Intermediate
3 Students -
1 hour, 8 minutes
Overview
Discover how best to understand your existing consumer base and improve your services when you take this tutorial for learning about the Voice of the Customer: Toolkit. This training will guide you in using the very best strategies and processes for connecting with your targeted audience and buyers, presenting templates and examples for effective exercises.
By taking part in this definitive Customer Service Improvement tutorial, the most practical ways for measuring your levels of customer satisfaction and expectations will be offered to you. After a valuable summarisation of Lean Six Sigma and other process improvement principles, you will be shown how to install customer feedback methods. You will be taught about customer segmentation, observational interviews, holding focus groups, distributing surveys, performing Kano analysis, and much more. The likes and dislikes of your clients and consumers will soon become an open book to you.
Completing the final assessment will allow you to perform essential customer feedback routines and quality service improvements to a high standard in your industry.
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
Will I receive a certificate of completion?
Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.
Why study this course
It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.
The Voice of the Customer: Toolkit is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.
Course Curriculum
| Section 01: Introduction | |||
| Introduction | 00:01:00 | ||
| What is the purpose of this course? | 00:02:00 | ||
| Section 02: Lean Six Sigma: An Overview | |||
| What is Lean Six Sigma? | 00:03:00 | ||
| DMAIC | 00:04:00 | ||
| What are the benefits of LSS & the toolkit? | 00:02:00 | ||
| Scenario to be used to explore the tools | 00:01:00 | ||
| Section 03: Voice of the Customer Tools | |||
| Introduction to Voice of the Customer | 00:02:00 | ||
| Customer Segmentation | 00:04:00 | ||
| Customer Segmentation: Demonstration | 00:04:00 | ||
| Types and sources of customer data | 00:05:00 | ||
| Interviews | 00:07:00 | ||
| Point of use observation | 00:06:00 | ||
| Focus groups | 00:05:00 | ||
| Surveys | 00:05:00 | ||
| Kano Analysis | 00:04:00 | ||
| Kano Analysis: Demonstration | 00:04:00 | ||
| Critical to quality tree | 00:04:00 | ||
| Critical to quality tree: Demonstration | 00:02:00 | ||
| Section 04: Close Out | |||
| Close out | 00:03:00 | ||
| Assignment | |||
| Assignment – Voice of the Customer: Toolkit | 00:00:00 | ||
Important Links
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
