Conflict is an inherent part of nursing. It leads to a relationship breakdown. Moreover, it decreases work productivity and job satisfaction. Thus, conflict resolution is essential to improve the workplace culture for everyone. Below, we’ve discussed the strategies and steps for successful conflict resolution:
Assess the Situation
Assessing the situation is the initial step in conflict resolution. Before deciding on an action plan, determine whether the issue requires attention. Then, consider how this problem affects your patients or workplace. Also, how you’ll benefit by solving the issue.
Understand the Conflict
Understanding the conflict helps you find a better way forward. You can think about the problem from another person’s perspective with a common goal.
Address the Conflict Promptly
Once you determine the problem and its consequences, address it as soon as possible. You can discuss the issue with your co-worker before the situation worsens.
Talk Privately
Ask your teammate if you can talk in private to sort out the problem. Then, you can go to a safe and confidential place with your teammate and discuss the issue. This way, you can solve the problem peacefully.
State Your Concerns Clearly and Calmly
You and your colleague are in nursing for a goal – to help patients receive the best care. Hence, discuss your concerns keeping your mutual goals in mind. Avoid raising your voice. Also, use open body language, keeping your arms uncrossed and chest exposed. It shows your willingness to resolve the conflict.
Focus on the Problem rather than the Person Involved
You must respect the differences and prioritise relationships. Remember, the goal is to ensure both parties meet some of their needs. You can achieve it by focusing on the issue rather than blaming the person involved.
Listen with an Open Mind
Listening actively helps you build trust and understanding with the conflicting parties. Also, you can get the best solutions for your patients and workplace. So, listen to the other person’s point of view with undivided attention. Maintain good eye contact to focus on the conversation and read facial expressions. Then, when your turn comes, you can ask for more clarification. In the meantime, you can share your opinions and thoughts about the situation.
Collaborate Through Dialogue
Now that you’ve shared your initial thoughts move on to the next step. Try to shift the conversation to your mutual interests. Think about how to meet your goals together. You can create a safe environment for dialogue and communication. It will help you and the conflicting parties reach decisions together. Also, move on to a negotiation process involving give and take to meet your shared goals.
Bring the Broader Team for Ideas
If you’re still having trouble reaching a compromise, consider bringing an outside viewpoint. You can get a neutral third party who can provide an unbiased opinion. If the problem remains unresolved, you may also have to approach your boss or manager.
Prevent Future Conflicts
Assertive communication leads to fewer misunderstandings. For instance, it helps you express your thoughts and emotions in a healthy way. Also, you can pursue your needs without dominating or abusing others. So, learn to communicate well to prevent confrontation and strengthen your relationships. Likewise, discuss issues with an open mind.