Airline Passenger Service Training


The Airline Passenger Service Training course is designed to provide you with the information, know-how and ambitious advantages you require to acquire a career in airline industries or join an airline or ground handling agency for the position of Airline Passenger Service Assistant or Agent.


By enrolling in this course, you will understand the roles and responsibilities of an airline passenger service assistant. You will understand how to manage passengers, and their luggage, and make sure they get on the right flight. Additionally, learn how to make announcements, and assist passengers with boarding, security and safety.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.


After completing this course's assessment, you will be eligible for:

OE Certificate@2x-100 (1) (1) (1)

The CPD QS accredited certificate is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

You can Order Your CPD QS Accredited Certificate from here.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Airline Passenger Service Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Airline Passenger Service Training
Module 1: Aviation and Airline Industry in the United Kingdom 00:20:00
Module 2: Types of Airlines and Airline Business Models 00:20:00
Module 3: Type of Aircraft 00:30:00
Module 4: Passenger Service Agent 00:15:00
Module 5: IATA Airport Code 00:25:00
Module 6: Checking in and Security 00:15:00
Module 7: Regulatory Authority 00:15:00
Module 8: Dangerous Goods’ 00:25:00
Module 9: Travel Document Verification 00:15:00
Module 10: Geography 00:25:00
Module 11: Airline Deregulation and Hub-and-Spoke Networks and Air Freedom Right 00:10:00
Module 12: Baggage Pollicy and Labeling 00:20:00
Module 13: Airline Fare Type 00:30:00
Module 14: Airline Terminology and Glossary 00:45:00
Airline Passenger Service Training - Figures and Diagrams
Airline Passenger Service Training – Figures and Diagrams 00:00:00
Mock Exam
Mock Exam – Airline Passenger Service Training 00:20:00
Final Exam
Final Exam – Airline Passenger Service Training 00:20:00

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