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Call Center Manager Course



Our Call Center Manager Course will provide you with the legally required certification to work as a professional in the call center sector. Simply enrol in this course designed by expert instructors, get certified instantly, and advance your career today.

Like all the courses of One Education, this Call Center Manager Course is also designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.

We don’t just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support. 

Our expert instructors are always available to answer all your questions and make your learning experience exquisite.

After completing the Call Center Manager Course, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.

If you want to learn about this topic and achieve certifications, you should consider this Call Center Manager Course from One Education.


Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.

Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Call Center Manager Course.

The certification that you will receive upon completing this Call Center Manager Course will help to boost your resume and will help you stand out among your peers in the competitive job market.

Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Education. Enrol now!

Why People Love This Call Center Manager Course from One Education

  • Instantly accessible CPD-accredited certificate on successful completion of this Call Center Manager Course
  • 24/7 access to the course for 12 months
  • Study at your own pace
  • No hidden fees or exam charges
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient assessment and instant results

Method of Assessment

To assess your learning of this Call Center Manager Course, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.


After completing the MCQ assessment of our Call Center Manager Course, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format for £9, or a hard copy can be sent to you via post, for just £15.

Who is This course for?

This Call Center Manager Course is ideal for

  • People looking to develop their understanding and expertise as a Call Center Manager
  • People searching for a job
  • Anyone looking to learn a new skill or acquire some knowledge


There are no specific prerequisites to enrol in this Call Center Manager Course. Anyone and everyone can take this course.

The Call Center Manager Course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!

All you need is a passion for learning, literacy, and to be over the age of 16.

Career Path

This Call Center Manager Course will help you procure a job in the relevant field and will allow you to advance your career. Many call center-related jobs will be available for you to explore after completing this course. This course also increases your competency to be eligible for promotions at work.

Course Curriculum

Call Center Manager Course
Module One: The Basics (I) 00:10:00
Module Two: The Basics (II) 00:08:00
Module Three: Phone Etiquette 00:08:00
Module Four: Tools 00:08:00
Module Five: Speaking Like a Star 00:09:00
Module Six: Types of Questions 00:10:00
Module Seven: Benchmarking 00:08:00
Module Eight: Goal Setting 00:09:00
Module Nine: Key Steps 00:09:00
Module 10: Introduction to Tele Sales Executive Training 00:11:00
Module 11: All About Telemarketing 00:11:00
Module 12: Elevate Sales on Telephone 00:12:00
Module 13: Prospective Telephone-Sales Expert 00:13:00
Module 14: The Right Words and Phrases to Use on a Sales Call 00:12:00
Module 15: Preparing the Call 00:13:00
Module 16: Opening the Call 00:13:00
Module 17: Structuring the Call 00:12:00
Module 18: Verbal Communication Skills 00:18:00
Module 19: Dealing with Objections 00:16:00
Module 20: Closing the Sale/ Gaining Commitment 00:14:00
Module 21: Dealing with Rejection 00:13:00
Module 22: Close a Sale Call 00:12:00
Module 23: Increasing your Earnings by Expanding Sales 00:16:00
Module 24: Closing 00:09:00
Mock Exam
Mock Exam – Call Center Manager Course 00:20:00
Final Exam

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