Call Centre Training

Call Centre Training

Course Overview

Become a trained professional from the safety and comfort of your own home by taking Call Centre Training. Whatever your situation and requirements, One Education can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount.

One Education has been proud to produce an extensive range of best-selling courses, and Call Centre Training is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time. 

Teaching and training are more than just a job for the staff at One Education; we take pride in employing those who share our vision for e-learning and its importance in today’s society. To prove this, all learning materials for each course are available for at least one year after the initial purchase.  

All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties. 

By completing Call Centre Training, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV.

Whatever your reason for studying Call Centre Training, make the most of this opportunity from One Education and excel in your chosen field.

Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.  

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Call Centre Training is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

Module 1 Introduction to Call Centre
Introduction to Call Centre 00:14:00
Module 2 Traits of a Call Centre Agent
Traits of a Call Centre Agent 00:13:00
Module 3 Agent and Customer Relationship
Agent and Customer Relationship 00:15:00
Module 4 Telephone Etiquettes
Telephone Etiquettes 00:10:00
Module 5 Communication Skills
Communication Skills 00:13:00
Module 6 Scripts and Negotiation Techniques
Scripts and Negotiation Techniques 00:13:00
Module 7 Managing Difficult Customers
Managing Difficult Customers 00:09:00
Module 8 Call Centre Metrics and Benchmarking
Call Centre Metrics and Benchmarking 00:16:00
Module 9 Call Centre Technology and Trends
Call Centre Technology and Trends 00:14:00
Order Your Certificate
Order Your Certificate Now 00:00:00
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