Module 1 Introduction to Call Centre | |||
Introduction to Call Centre | 00:14:00 | ||
Module 2 Traits of a Call Centre Agent | |||
Traits of a Call Centre Agent | 00:13:00 | ||
Module 3 Agent and Customer Relationship | |||
Agent and Customer Relationship | 00:15:00 | ||
Module 4 Telephone Etiquettes | |||
Telephone Etiquettes | 00:10:00 | ||
Module 5 Communication Skills | |||
Communication Skills | 00:13:00 | ||
Module 6 Scripts and Negotiation Techniques | |||
Scripts and Negotiation Techniques | 00:13:00 | ||
Module 7 Managing Difficult Customers | |||
Managing Difficult Customers | 00:09:00 | ||
Module 8 Call Centre Metrics and Benchmarking | |||
Call Centre Metrics and Benchmarking | 00:16:00 | ||
Module 9 Call Centre Technology and Trends | |||
Call Centre Technology and Trends | 00:14:00 | ||
Order Your Certificate | |||
Order Your Certificate Now | 00:00:00 |
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