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1 Year Access 
Intermediate
1 Students 
1 hour, 42 minutes 
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The Communication & Information Handling in Care course develops essential communication skills for care professionals, focusing on effective care communication, understanding reactions and body language, and overcoming barriers. Learners build a strong foundation in handling information responsibly while supporting high-quality care environments and improving patient outcomes through clear, compassionate interaction.
This module focuses on confidentiality, data protection, and record keeping within care settings. Learners explore care documentation, patient records, GDPR compliance, and safe information sharing practices. The training ensures accurate record keeping while maintaining trust, legal compliance, and safeguarding principles in everyday care communication and professional healthcare environments across services and teams.
The course also covers handling information securely, focusing on information handling procedures and secure handling of sensitive data in care environments. Learners strengthen safeguarding awareness and ensure compliance in communication processes. Practical guidance supports safe, ethical sharing of information across services while reinforcing professional standards in care communication in healthcare settings.
After completing the Communication & Information Handling in Care course assessment, you will be eligible to receive a CPD-accredited certificate worth £9 from One Education to demonstrate your achievement.
The certificate is also available as a printed hard copy delivered by post for £15.
Why Study This Communication & Information Handling in Care Course? Effective communication and accurate information handling are essential in care settings to ensure safe, person-centred support. Clear record-keeping and information sharing help maintain continuity of care and protect service users’ wellbeing.
Studying this course develops skills in professional communication, confidentiality, and accurate documentation. It strengthens understanding of data protection principles and improves the ability to share information responsibly within multidisciplinary care teams.
The Communication & Information Handling in Care Course has a total study time of 1 hour, 42 minutes. Learners can complete the programme at a flexible, self-paced schedule, allowing them to develop essential understanding of effective communication practices and safe information handling within care settings in a way that fits comfortably around their availability and learning needs.
The Communication & Information Handling in Care course is suitable for learners working in health and social care, administrative roles, and support services, as well as anyone involved in handling sensitive or personal information in care settings. No prior qualifications are required. Participants need basic literacy and communication skills, internet access, and a device for online study. An interest in effective communication, confidentiality, and accurate record-keeping in care environments is essential.
It is a health and social care training course that focuses on effective communication skills and the safe handling of confidential information in care settings.
It is suitable for care workers, healthcare assistants, nurses, support staff, and anyone working in health or social care environments.
You will learn about verbal and non-verbal communication, active listening, record keeping, data protection principles, confidentiality, and information sharing procedures.
No, it is designed for beginners and general care sector training.
It helps build trust, improves understanding between staff and service users, and ensures safe, person-centred care.
It protects privacy, ensures legal compliance, supports accurate record-keeping, and helps maintain high standards of care.
| Module 01: Introduction to Communication | |||
| Introduction to Communication | 00:17:00 | ||
| Module 02: Reactions & Body Language | |||
| Reactions & Body Language | 00:17:00 | ||
| Module 03: Barriers & How to Overcome It | |||
| Barriers & How to Overcome It | 00:18:00 | ||
| Module 04: Confidentiality & Records Maintenance | |||
| Confidentiality & Records Maintenance | 00:15:00 | ||
| Module 05: Handling Information | |||
| Handling Information | 00:17:00 | ||
| Module 06: Secure Handling of Information | |||
| Secure Handling of Information | 00:18:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
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