Develop confident, clear and professional interactions with this Communication Skills Course. Improve verbal expression, active listening, workplace etiquette and relationship building to enhance teamwork, leadership presence and overall career progression.
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1 Year Access 
Level 2 
7 Students 
2 days, 11 hours Get access to 5000+ courses including this for only £49. Learn More.
The Communication Skills Course is designed to help learners master effective communication in personal and professional settings. Through practical lessons, participants will strengthen verbal communication, active listening, and interpersonal skills to express ideas clearly, understand others effectively, and build meaningful connections that support long-term success.
This course explores essential communication concepts, including speech acts such as requests, offers, promises, assertions, assessments, and declarations. Learners will also gain insights into emotions, nonverbal communication, and body dispositions that influence interactions. These skills enhance professional speaking, improve message delivery, and promote stronger engagement in diverse environments.
By completing this Communication Skills Course, learners will develop confidence in workplace communication, strengthen confidence speaking abilities, and improve relationship building skills. The course provides practical strategies and supplementary resources to help individuals communicate with clarity, collaborate effectively, and create positive outcomes in both professional and personal relationships.
Learners complete an assignment designed to evaluate their understanding of the course content. The assignment is reviewed by qualified tutors who provide personalised feedback, allowing learners to demonstrate their applied knowledge and skills.
After completing the Communication Skills Course assessment, you will be eligible to receive a CPD-accredited certificate worth £9 from One Education to demonstrate your achievement.
The certificate is also available as a printed hard copy delivered by post for £15.
Quality Licence Scheme Endorsed Certificate
Learners also have the option to order a Quality Licence Scheme (QLS) Endorsed Certificate as additional proof of achievement. The QLS Endorsed Certificate can be delivered by post for £69, with an additional £10 postage charge for international students.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Communication Skills Course helps learners develop the ability to convey ideas clearly, listen actively, and engage effectively with others. It focuses on verbal and non-verbal communication techniques that enhance understanding, confidence, and meaningful interactions in various settings.
This course also supports personal and professional success by improving teamwork, relationship-building, and interpersonal effectiveness. It is valuable for individuals seeking to communicate with greater clarity, reduce misunderstandings, and build stronger connections in the workplace and everyday life.
The Communication Skills Course has a total study time of 2 days, 11 hours. Learners can progress through the material at a flexible pace, allowing them to complete the programme conveniently while developing practical skills in effective communication, interpersonal interaction, and professional workplace communication techniques.
The Communication Skills Course requirements are simple and suitable for learners of all backgrounds. A basic understanding of English, willingness to improve verbal and written communication, and access to an internet-enabled device are recommended. The online course offers flexible learning, allowing participants to study at their own pace and develop effective communication skills for personal and professional success.
A Communication Skills Course helps learners develop the ability to communicate clearly, confidently, and effectively in personal, academic, and professional environments.
This course is suitable for students, professionals, managers, entrepreneurs, job seekers, and anyone who wants to improve their communication and interpersonal skills.
You will learn verbal and non-verbal communication, active listening, public speaking basics, professional communication techniques, conflict resolution, and relationship-building skills.
Strong communication skills help improve teamwork, build stronger relationships, reduce misunderstandings, and enhance success in both personal and professional life.
Yes, effective communication can improve collaboration, leadership, customer interactions, presentations, and overall productivity in the workplace.
| Section 01: Introduction | |||
| Effective Communication | 00:02:00 | ||
| Learning & Language | 00:02:00 | ||
| Ontological Learning | 00:03:00 | ||
| 400 Years Ago… | 00:03:00 | ||
| The Human Being | 00:03:00 | ||
| Phenomenon Of Language | 00:03:00 | ||
| Introducing Speech Acts | 00:02:00 | ||
| Section 02: Speech Acts - Part 1 - Requests, Offers, Promises | |||
| Introducing Requests, Offers & Promises | 00:01:00 | ||
| Requests | 00:02:00 | ||
| Offers | 00:02:00 | ||
| Elements Of Effective Requests & Offers | 00:08:00 | ||
| Promises | 00:03:00 | ||
| Wrapping Up Requests, Offers & Promises | 00:02:00 | ||
| Section 03: Speech Acts - Part 2 - Assertions, Assessments & Declarations | |||
| Introducing Assertions, Assessments & Declarations | 00:02:00 | ||
| Assertions | 00:02:00 | ||
| Assessments | 00:03:00 | ||
| Declarations | 00:04:00 | ||
| Wrapping Up Assertions, Assessments & Declarations | 00:02:00 | ||
| Section 04: Emotions | |||
| Passions | 00:03:00 | ||
| Emotions | 00:05:00 | ||
| Moods & Emotions | 00:05:00 | ||
| Wrapping Up Emotions | 00:03:00 | ||
| Section 05: Body Dispositions | |||
| Introducing “The Body” | 00:03:00 | ||
| 5 Body Dispositions | 00:01:00 | ||
| Wrapping Up Body Dispositions | 00:03:00 | ||
| Section 06: Supplementary Video Resources | |||
| The Observer We are | 00:06:00 | ||
| Interview with “Career Confidence Coach” Martina P. | 00:31:00 | ||
| Assignment | |||
| Assignment – Communication Skills | 2 days, 10 hours | ||
| Order Your Certificate | |||
| Order Your Certificate QLS | 00:00:00 | ||
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