Develop effective communication skills for telephone and conference calls, including professional speaking, active listening, clear message delivery, call etiquette, and confident interaction to support productive conversations in modern workplace communication.
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1 Year Access 
Intermediate
9 Students 
1 hour, 21 minutes 
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Master the art of telephone communication and develop essential conference call skills with this practical course. Learn how to improve professional speaking, enhance verbal clarity, and apply proven call etiquette techniques to create a positive impression during every business interaction. Build confidence and professionalism for successful workplace communication.
In today’s digital workplace, strong virtual communication and business communication skills are vital for success. This course teaches effective strategies for handling phone meetings, video calls, voicemail messages, and client conversations. Through practical guidance, you will strengthen active listening abilities and deliver clear, engaging messages in every professional setting.
Designed for professionals, managers, and remote teams, this course helps you improve remote collaboration and conduct effective conversations with clients, colleagues, and stakeholders. From planning successful conference calls to mastering telephone etiquette, you will gain the confidence and communication expertise needed to excel in modern business environments.
Learners complete an assignment designed to evaluate their understanding of the course content. The assignment is reviewed by qualified tutors who provide personalised feedback, allowing learners to demonstrate their applied knowledge and skills.
After completing the Communication Skills for Telephone, Conference Calls course assessment, you will be eligible to receive a CPD-accredited certificate worth £9 from One Education to demonstrate your achievement.
The certificate is also available as a printed hard copy delivered by post for £15.
Communication Skills for Telephone, Conference Calls helps learners develop the techniques needed to communicate clearly and professionally in remote conversations. It focuses on active listening, voice clarity, call etiquette, and effective participation in telephone and conference call settings.
This course also supports workplace success by improving collaboration, confidence, and relationship-building skills in virtual environments. It is valuable for professionals who regularly communicate with colleagues, clients, or stakeholders and wish to enhance the quality and effectiveness of their interactions.
The Communication Skills for Telephone, Conference Calls course has a total study time of 1 hour, 21 minutes. Learners can progress through the material at a flexible pace, allowing them to complete the programme conveniently while developing practical skills in telephone communication, conference call etiquette, professional listening, and effective remote communication techniques.
The Communication Skills for Telephone, Conference Calls course requirements are simple and accessible to all learners. A basic understanding of English, interest in improving professional communication, and access to an internet-enabled device are recommended. The online course is flexible, allowing learners to study at their own pace and develop effective telephone and virtual communication skills.
This course teaches professional communication techniques for handling telephone conversations and conference calls effectively, ensuring clear, confident, and productive interactions.
It is ideal for customer service representatives, office staff, managers, team leaders, remote workers, sales professionals, and anyone who regularly communicates by phone or virtual meetings.
You will learn telephone etiquette, active listening, voice control, professional speaking techniques, conference call management, note-taking skills, and effective virtual communication practices.
Strong communication skills help reduce misunderstandings, improve professionalism, enhance teamwork, and ensure conversations remain clear and productive.
The course teaches preparation techniques, active listening, clear speaking methods, and confidence-building strategies to help you communicate more effectively over the phone.
Yes, effective telephone and conference call communication improves customer service, teamwork, leadership presence, and professional credibility in many workplace roles.
| Communication Skills for Telephone, Conference Calls | |||
| Module 01: Quick Wins! Do THIS to Look and Sound Great on Skype Phone Calls | 00:02:00 | ||
| Module 02: Never Confuse Personal Phone Use with Business Telephone Use Again | 00:02:00 | ||
| Module 03: Why Your Phone is the Best Secret Business App Ever | 00:02:00 | ||
| Module 04: Planning Your Successful Phone Environment | 00:08:00 | ||
| Module 05: Final Preparation for Your Successful Phone Meetings | 00:02:00 | ||
| Module 06: Making Sure Your Phone Passes Your Friend Test | 00:03:00 | ||
| Module 07: Planning for Winning Conference Calls | 00:04:00 | ||
| Module 08: Look Prime Time Ready for Your Video Calls | 00:07:00 | ||
| Module 09: Placing Phone Calls like the Consummate Professional | 00:03:00 | ||
| Module 10: Always Knowing the Best Time to Call Clients and Prospects | 00:01:00 | ||
| Module 11: Now you will Never Wake up a Client in the Middle of the Night | 00:03:00 | ||
| Module 12: Answering the Phone So Everybody Knows You Are Ready for Business | 00:02:00 | ||
| Module 13: No Such Thing as Answering the Phone Too Quickly These Days | 00:01:00 | ||
| Module 14: Your Clients Will Never Think You are Screaming at Them Again | 00:02:00 | ||
| Module 15: Knowing How to Sound Your Very Best – Every Time | 00:05:00 | ||
| Module 16: The Right Way to Put Someone on Hold | 00:01:00 | ||
| Module 17: Making Sure They Only Hear the Magic of Your Voice | 00:02:00 | ||
| Module 18: Being a Professional to Every Generation, Regardless of Your Own Preferences | 00:06:00 | ||
| Module 19: Voicemail That Soothes, Not Angers | 00:10:00 | ||
| Module 20: Best Voicemail Messages for Success | 00:04:00 | ||
| Module 21: Take 1, Take 2, Take 3 Until You Get It Right | 00:02:00 | ||
| Module 22: Never Be Busy for Clients and Bosses Again | 00:01:00 | ||
| Module 23: Making Your Phone Disappear At the Perfect Moments | 00:05:00 | ||
| Module 24: Tit for Tat and Text for Text | 00:01:00 | ||
| Module 25: Better Than the Best Hollywood Goodbyes | 00:01:00 | ||
| Module 26: Conclusion – You Are Now a Master of the Telephone for Every Business Situation | 00:01:00 | ||
| Assignment | |||
| Assignment – Communication Skills for Telephone, Conference Calls | 00:00:00 | ||
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