Communication Skills for Telephone, Conference Calls

Communication Skills for Telephone, Conference Calls


Computers and smartphones have taken over from the boardroom in business, and you can learn how to master their use with this comprehensive Communication Skills for Telephone and Conference Calls course. If you’re busy in the field, travelling, or remote working, this training will still help you make an impact in any meeting and make your voice heard.  

This unique Communication Skills tutorial will teach you how to keep work, and personal calls separate, plan the perfect conference call, practice perfect etiquette, and get the results that you want. Special tips and advice are given for engaging with colleagues, managers, clients, and customers in the best possible ways, and even how to look good on video conferencing applications. You’ll even learn how to leave voicemails that will guarantee replies. 

Take this training now and become completely comfortable and accomplished with any telephone or video meeting, taking your professional prowess to a whole new level of effectiveness. 

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Communication Skills for Telephone, Conference Calls is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

Communication Skills for Telephone, Conference Calls
Module 01: Quick Wins! Do THIS to Look and Sound Great on Skype Phone Calls 00:02:00
Module 02: Never Confuse Personal Phone Use with Business Telephone Use Again 00:02:00
Module 03: Why Your Phone is the Best Secret Business App Ever 00:02:00
Module 04: Planning Your Successful Phone Environment 00:08:00
Module 05: Final Preparation for Your Successful Phone Meetings 00:02:00
Module 06: Making Sure Your Phone Passes Your Friend Test 00:03:00
Module 07: Planning for Winning Conference Calls 00:04:00
Module 08: Look Prime Time Ready for Your Video Calls 00:07:00
Module 09: Placing Phone Calls like the Consummate Professional 00:03:00
Module 10: Always Knowing the Best Time to Call Clients and Prospects 00:01:00
Module 11: Now you will Never Wake up a Client in the Middle of the Night 00:03:00
Module 12: Answering the Phone So Everybody Knows You Are Ready for Business 00:02:00
Module 13: No Such Thing as Answering the Phone Too Quickly These Days 00:01:00
Module 14: Your Clients Will Never Think You are Screaming at Them Again 00:02:00
Module 15: Knowing How to Sound Your Very Best – Every Time 00:05:00
Module 16: The Right Way to Put Someone on Hold 00:01:00
Module 17: Making Sure They Only Hear the Magic of Your Voice 00:02:00
Module 18: Being a Professional to Every Generation, Regardless of Your Own Preferences 00:06:00
Module 19: Voicemail That Soothes, Not Angers 00:10:00
Module 20: Best Voicemail Messages for Success 00:04:00
Module 21: Take 1, Take 2, Take 3 Until You Get It Right 00:02:00
Module 22: Never Be Busy for Clients and Bosses Again 00:01:00
Module 23: Making Your Phone Disappear At the Perfect Moments 00:05:00
Module 24: Tit for Tat and Text for Text 00:01:00
Module 25: Better Than the Best Hollywood Goodbyes 00:01:00
Module 26: Conclusion – You Are Now a Master of the Telephone for Every Business Situation 00:01:00
Assignment – Communication Skills for Telephone, Conference Calls 00:00:00

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