Communication Skills Training Level 2 strengthens professional interaction through clear messaging, confident speaking, active listening, and workplace etiquette. Develop practical communication abilities that improve teamwork, customer service, leadership potential, and everyday professional conversations.
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1 Year Access 
Level 2 
11 Students 
32 minutes Get access to 5000+ courses including this for only £49. Learn More.
Enhance your communication skills with the Communication Skills Training Level 2 course, designed to strengthen verbal communication, active listening, and interpersonal skills. Learn practical techniques for effective speaking, delivering clear messaging, and building stronger connections in both personal and professional environments. Develop the confidence needed to communicate with clarity and impact.
Build stronger workplace communication skills by improving everyday interactions, managing difficult conversations, and resolving conflicts professionally. This course focuses on professional communication, helping learners express ideas clearly, collaborate effectively, and foster positive relationships. Strengthen team communication through proven strategies that encourage understanding, cooperation, and productive dialogue.
Master advanced communication techniques, including persuasion, influence, and inclusive communication across diverse cultures and backgrounds. Improve your confidence speaking in meetings, presentations, and team discussions while refining your verbal communication approach. By the end of the course, you will possess the communication skills required to communicate effectively, inspire others, and achieve professional success.
After completing the Communication Skills Training Level 2 course assessment, you will be eligible to receive a CPD-accredited certificate worth £9 from One Education to demonstrate your achievement.
The certificate is also available as a printed hard copy delivered by post for £15.
Communication Skills Training Level 2 helps learners develop essential communication techniques for expressing ideas clearly and building positive relationships. It focuses on active listening, verbal and non-verbal communication, and confidence in everyday workplace and social interactions.
This course also supports personal and professional development by enhancing teamwork, customer service, and interpersonal effectiveness. It is valuable for individuals seeking to improve collaboration, reduce misunderstandings, and communicate more confidently in a variety of situations.
The Communication Skills Training Level 2 course has a total study time of 32 minutes. Learners can progress through the material at a flexible pace, allowing them to complete the programme conveniently while developing practical skills in effective communication, interpersonal interaction, and professional workplace communication techniques.
The Communication Skills Training Level 2 course requirements are simple and suitable for all learners. A basic understanding of English, interest in improving interpersonal and professional communication, and access to an internet-enabled device are recommended. The online course is flexible, allowing learners to study at their own pace and strengthen effective communication skills in various settings.
Communication Skills Training Level 2 is an intermediate course designed to strengthen your speaking, listening, and interpersonal communication skills for more effective personal and professional interactions.
It is ideal for students, professionals, job seekers, and individuals who already know basic communication skills and want to improve clarity, confidence, and fluency.
You will learn advanced speaking techniques, active listening, professional communication, email and workplace writing, presentation basics, and confidence-building strategies.
Level 2 focuses on real-world application, improved fluency, structured communication, handling conversations professionally, and reducing communication barriers.
Yes, strong communication skills improve teamwork, interviews, leadership ability, customer interaction, and overall workplace performance.
Yes, consistent practice through speaking exercises, role-playing, and real-life communication scenarios is essential for improvement.
| Introduction | |||
| Introduction | 00:01:00 | ||
| Module 01: Introduction to Effective Communication | |||
| Introduction to Effective Communication | 00:01:00 | ||
| Defining Effective Communication in the Workplace | 00:01:00 | ||
| The Updated Communication Model | 00:01:00 | ||
| The Role of Feedback | 00:01:00 | ||
| Communication Skills Training Level 2 – NGP | 00:01:00 | ||
| Barriers to Effective Communication | 00:01:00 | ||
| Module 02: Improving Everyday Interactions | |||
| Improving Everyday Interactions | 00:01:00 | ||
| Empathy in Communication | 00:01:00 | ||
| Listening Without Judgement | 00:01:00 | ||
| Tone, Volume and Pace | 00:01:00 | ||
| Adapting to Situational Needs | 00:01:00 | ||
| Using Positive Language | 00:01:00 | ||
| Module 03: Managing Conflict Through Communication | |||
| Managing Conflict Through Communication | 00:01:00 | ||
| Conflict and Misunderstanding | 00:01:00 | ||
| Recognising Early Signs of Miscommunication | 00:01:00 | ||
| Staying Constructive Under Pressure | 00:01:00 | ||
| Communicating Boundaries | 00:01:00 | ||
| Collaborative Problem-Solving | 00:01:00 | ||
| Module 04: Persuasion and Influence | |||
| Persuasion and Influence | 00:01:00 | ||
| Building Persuasive Arguments | 00:01:00 | ||
| Strategic Use of Rhetorical Devices | 00:01:00 | ||
| Influence Without Manipulation | 00:01:00 | ||
| Framing Messages for Maximum Impact | 00:01:00 | ||
| Establishing Credibility | 00:01:00 | ||
| Module 05: Intercultural and Inclusive Communication | |||
| Intercultural and Inclusive Communication | 00:01:00 | ||
| Language Nuances and Misinterpretations | 00:01:00 | ||
| Cultural Awareness in Verbal Exchange | 00:01:00 | ||
| Inclusive Language in the Workplace | 00:01:00 | ||
| Addressing Communication Bias | 00:01:00 | ||
| Respecting Personal Space and Body Language | 00:01:00 | ||
| Conclusion | |||
| Conclusion | 00:01:00 | ||
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