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Description

Become a trained professional from the safety and comfort of your own home by taking Complaint Associates. Whatever your situation and requirements, One Education can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount.

One Education has been proud to produce an extensive range of best-selling courses, and Complaint Associates is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time. 

Teaching and training are more than just a job for the staff at One Education; we take pride in employing those who share our vision for e-learning and its importance in today’s society. To prove this, all learning materials for each course are available for at least one year after the initial purchase.  

All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties. 

By completing Complaint Associates, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV.

Whatever your reason for studying Complaint Associates, make the most of this opportunity from One Education and excel in your chosen field.

Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.  

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Complaint Associates is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM) 00:22:00
Module 02: CRM Fundamentals
CRM Fundamentals 00:24:00
Module 03: CRM Strategies
CRM Strategies 00:33:00
Module 04: CRM Databases
CRM Databases 00:21:00
Module 05: Deepening Customer Relationship
Deepening Customer Relationship 00:23:00
Module 06: Handling Customer Complaints
Handling Customer Complaints 00:22:00
Module 07: Introduction to Customer Service
Introduction to Customer Service 00:23:00
Module 08: What’s Different about Good Customer Service?
What’s Different about Good Customer Service? 00:12:00
Module 09: Customer Service Communication Strategies
Customer Service Communication Strategies 00:24:00
Module 10: Building Rapport Over the Phone
Building Rapport Over the Phone 00:24:00
Module 11: Active Listening and Managing Tough Callers
Active Listening and Managing Tough Callers 00:28:00
Module 12: Problem Solving over the Phone
Problem Solving over the Phone 01:04:00
Module 13: Business Telephone Skills
Business Telephone Skills 00:19:00
Module 14: Diary Management and Note taking
Diary Management and Note taking 00:21:00
Module 15: Time Management
Time Management 00:35:00
Module 16: Organisational Skills
Organisational Skills 00:25:00
Module 17: Communication Skills
Communication Skills 00:27:00

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