Complete Office Administration Online Course

For You
For Business

Complete Office Administration Online Course

PRIVATE

PRIVATE COURSE

*Certification Fee Applicable

1 Year Access
Intermediate
195 Students
4 days, 4 hours

Gift this course

Share Link on

£25.00 /Unit Price

£500

Quantity:

Add to Cart

Looking for a more personalised package?

Overview

This Complete Office Administration Online Course is designed to provide you with the knowledge and skills to manage effective administration and management of an office or a legal firm. Consisting of uniquely structured lessons and technical expertise, this course will train you on handling business telephone calls, receiving and directing visitors, word processing, creating spreadsheets, business letters, presentations, and much more. You will also gain an in-depth understanding of bookkeeping and payroll management, to help you prepare for a successful career in this industry.

Moreover, you will learn to file paperwork, build strong relationships with internal and external stakeholders, create powerful work presentations, handle customer queries and many more, while building knowledge in each subject area. Finally, you will develop your Microsoft Office skills to advance your ability to open, create, save and modify documents in Word, send and receive emails in Outlook and create professional-looking spreadsheets in Excel in no time.

Highlights of the Complete Office Administration Online Course.

Learn to manage both internal and external communication or management systems.
Successfully manage clerical or other administrative staff.
Be able to organise, arrange and coordinate meetings.
Carry out administrative tasks such as filing, copying, typing, binding, scanning and more.
Organise travel arrangements for senior managers.
Learn how to give outstanding customer service to clients.
Write professional business letters and emails to clients or on behalf of other office staff.
Develop the skills to write clearly, concisely and persuasively, to achieve your business goals.
Develop essential Microsoft Office skills that will help boost your career development.
Improve your efficiency in day-to-day administrative tasks.

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Video lessons
Online study materials
Mock exams
Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Complete Office Administration Online Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Admin Support
	Module One – Getting Started	00:30:00
	Module Two – Getting Organized (I)	01:00:00
	Module Three – Getting Organized (II)	01:00:00
	Module Four – Managing Time	01:00:00
	Module Five – Getting It All Done On Time	01:00:00
	Module Six – Special Tasks	01:00:00
	Module Seven – Verbal Communication Skills	01:00:00
	Module Eight – Non-Verbal Communication Skills	01:00:00
	Module Nine – Empowering Yourself	01:00:00
	Module Ten – The Team of Two	01:00:00
	Module Eleven – Taking Care of Yourself	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Business Writing
	Module One – Getting Started	00:30:00
	Module Two – Working with Words	01:00:00
	Module Three – Constructing Sentences	01:00:00
	Module Four – Creating Paragraphs	01:00:00
	Module Five – Writing Meeting Agendas	01:00:00
	Module Six – Writing E-mails	01:00:00
	Module Seven – Writing Business Letters	01:00:00
	Module Eight – Writing Proposals	01:00:00
	Module Nine – Writing Reports	01:00:00
	Module Ten – Other Types of Documents	01:00:00
	Module Eleven – Proofreading and Finishing	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Bookkeeping & Payroll Management
	Module One – Introduction	00:30:00
	Module Two – Basic Terminology	01:00:00
	Module Three – Basic Terminology (II)	01:00:00
	Module Four – Accounting Methods	01:00:00
	Module Five – Keeping Track of Your Business	01:00:00
	Module Six – Understanding the Balance Sheet	01:00:00
	Module Seven – Other Financial Statements	01:00:00
	Module Eight – Payroll Accounting Terminology	01:00:00
	Module Nine – End of Period Procedures	01:00:00
	Module Ten – Financial Planning, Budgeting and Control	01:00:00
	Module – Eleven Auditing	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Customer Service and Telephone Handling
	Module One – Getting Started	00:30:00
	Module Two – Aspects of Phone Etiquette	01:00:00
	Module Three – Using Proper Phone Language	01:00:00
	Module Four – Eliminate Phone Distractions	01:00:00
	Module Five – Inbound Calls	01:00:00
	Module Six – Outbound Calls	01:00:00
	Module Seven – Handling Rude or Angry Callers	01:00:00
	Module Eight – Handling Interoffice Calls	01:00:00
	Module Nine – Handling Voicemail Messages	01:00:00
	Module Ten – Methods of Training Employees	01:00:00
	Module Eleven – Correcting Poor Telephone Etiquette	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Microsoft Word
	Module One – Getting Started	00:30:00
	Module Two – Opening	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Document	01:00:00
	Module Five – Basic Editing Tasks	01:00:00
	Module Six – Basic Formatting Tasks	01:00:00
	Module Seven – Formatting Paragraphs	01:00:00
	Module Eight – Advanced Formatting Tasks	01:00:00
	Module Nine – Working with Styles	01:00:00
	Module Ten – Formatting the Page	01:00:00
	Module Eleven – Sharing Your Document	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Activities- Microsoft Word for Beginners	00:00:00
Microsoft Excel
	Module One – Getting Started	00:30:00
	Module Two – Opening Excel	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Worksheet	01:00:00
	Module Five – Viewing Excel Data	01:00:00
	Module Six – Building Formulas	01:00:00
	Module Seven – Using Excel Functions	01:00:00
	Module Eight – Using Quick Analysis	01:00:00
	Module Nine – Formatting Your Data	01:00:00
	Module Ten – Using Styles, Themes, and Effects	01:00:00
	Module Eleven – Printing and Sharing Your Workbook	01:00:00
	Module Twelve – Wrapping Up	01:00:00
	Activities – Microsoft Excel for Beginner Learners	00:00:00
Microsoft PowerPoint
	Module One – Getting Started	00:30:00
	Module Two – Opening PowerPoint	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Presentation	01:00:00
	Module Five – Working with Text	01:00:00
	Module Six – Formatting Text and Paragraphs	01:00:00
	Module Seven – Adding Pictures	01:00:00
	Module Eight – Advanced Formatting Tasks	01:00:00
	Module Nine – Working with Transitions and Animations	01:00:00
	Module Ten – Setting Up Your Slide Show	01:00:00
	Module Eleven – Showtime!	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Activities-Microsoft PowerPoint for Beginners	00:00:00
Microsoft Access
	Module One – Getting Started	00:30:00
	Module Two – Opening and Closing Access	01:00:00
	Module Three – An Introduction to Databases	01:00:00
	Module Four – Sharing Data Using Apps	01:00:00
	Module Five – Working in Your App	01:00:00
	Module Six – An Introduction to Desktop Databases	01:00:00
	Module Seven – Performing Basic Table Tasks	01:00:00
	Module Eight – Working with Fields	01:00:00
	Module Nine – Working with Table Relationships	01:00:00
	Module Ten – An Introduction to Queries, Forms, and Reports	01:00:00
	Module Eleven – Protecting Your Data	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Activities – Microsoft Access for Beginners	00:00:00
Microsoft Outlook
	Module One – Getting Started	00:30:00
	Module Two – Opening and Closing Outlook	01:00:00
	Module Three – Understanding the Interface	01:00:00
	Module Four – Working with the Message List and the Reading Pane	01:00:00
	Module Five – Using Message List Commands	01:00:00
	Module Six – Creating a New Email	01:00:00
	Module Seven – Managing Email	01:00:00
	Module Eight – Searching for Items	01:00:00
	Module Nine – An Introduction to the Calendar	01:00:00
	Module Ten – An Introduction to Tasks	01:00:00
	Module Eleven – An Introduction to Contact	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Activities – Microsoft Outlook for Beginners	00:00:00
Recommended Reading
	Recommended Reading : Office Skills and Administration	00:00:00
Mock Exam
	Mock Exam – Complete Office Administration Online Course	00:30:00
Final Exam
	Final Exam – Complete Office Administration Online Course	00:30:00