Conflict Resolution Course provides practical skills for managing disagreements, handling difficult situations, communicating effectively, and building positive relationships at work and in everyday life.
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1 Year Access 
Intermediate 
210 Students 
3 hours, 48 minutes Get access to 5000+ courses including this for only £49. Learn More.
Conflicts can arise in workplaces, teams, families, and everyday situations. The Conflict Resolution Course helps you understand why conflicts happen, how emotions influence disagreements, and how to find practical ways to resolve difficult situations.
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You’ll learn how to identify the causes of conflict, make better decisions during challenging situations, and use effective conflict management techniques. The course also explores creativity, group conflict resolution, ethical decision-making, and structured approaches to finding lasting solutions.
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Whether you work with customers, colleagues, teams, or the public, this course can help you communicate more effectively, manage disagreements calmly, and build positive working relationships.
You will take a multiple-choice exam. It will be marked automatically. The exam will check what you have learned throughout the course. You need to achieve at least 60% to pass.
You may also complete the assignment at the end of the course to strengthen your understanding of conflict resolution. You can complete it at your own pace. Once submitted, a tutor will review your work and provide feedback.
After completing the Conflict Resolution Course assessment, you will qualify for a CPD-certified certificate from One Education to showcase your achievement.
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You can get the certificate in two formats: a PDF version for £9 or a printed hard copy delivered by post for £15.
The Conflict Resolution Course gives you practical knowledge to understand, manage, and resolve disagreements in different personal and professional settings. You’ll explore the causes of conflict, emotional responses, decision-making, problem-solving, group conflict, and ethical approaches. These skills can help you handle difficult conversations more confidently and contribute to a more positive working environment.
The Conflict Resolution Course is open to anyone aged 16 or above who wants to improve their conflict management and problem-solving skills. No formal qualifications are required to enrol. A basic understanding of communication and workplace relationships may be helpful, but it is not essential.
The Conflict Resolution Course is designed for flexible online study. The course takes approximately 3 hours and 48 minutes to complete, with most learners finishing within 3 to 4 weeks, depending on their availability and study pace.
Conflict resolution skills are useful across many industries where communication, teamwork, customer service, leadership, and problem-solving are important. Completing this course can support career development in roles such as:
A Conflict Resolution Course teaches practical skills for understanding the causes of conflict, managing difficult situations, making effective decisions, and finding constructive solutions.
The course is suitable for anyone aged 16 or above who wants to improve their conflict management, communication, and problem-solving skills. No formal qualifications are required.
The course covers the causes of conflict, emotions and conflict, decision-making, problem-solving, conflict management techniques, group conflict resolution, and ethical approaches to resolving disagreements.
Yes. The One Education Conflict Resolution Course is delivered online, allowing you to access the learning materials from a suitable device and study at your own pace.
Yes. After successfully completing the assessment, learners can receive a CPD-certified certificate from One Education.
The course includes a multiple-choice exam that is automatically marked. You need to achieve at least 60% to pass. An assignment is also available for additional learning and tutor feedback.
The course takes approximately 3 hours to complete. Most learners can finish it within 3 to 4 weeks, depending on their study pace and availability.
| Conflict Resolution | |||
| Introducción a la resolución de conflictos | 00:15:00 | ||
| Problemas y origen del conflicto | 00:22:00 | ||
| Emoción y conflicto | 00:16:00 | ||
| Toma de decisiones en situaciones de conflicto | 00:21:00 | ||
| Superando el conflicto | 00:16:00 | ||
| Creatividad como resultado del conflicto | 00:19:00 | ||
| Un proceso de resolución de conflictos | 00:17:00 | ||
| Fundamentos del pensamiento resolutorio | 00:20:00 | ||
| Técnicas para la gestión de conflictos | 00:24:00 | ||
| Una forma más eficaz de resolver conflictos | 00:15:00 | ||
| Enfoques para la resolución de conflictos grupales | 00:18:00 | ||
| La ética de la resolución | 00:25:00 | ||
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