Conflict Resolution
Conflict Resolution
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1 Year Access 
Intermediate
16 Students -
3 hours, 48 minutes
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Learning Outcomes
- Recognise the potential causes of conflict and how it can affect an environment
- Identify how strong emotions can influence decision-making and conflict outcomes
- Learn how to look at the “big picture” and use creativity to resolve problems
- Understand the tools and models that have been used in previous conflict resolutions
- Know how to maintain a positive atmosphere and encourage cooperation
- Discover the key competencies and ethical considerations needed for resolution
Course Overview
Do you want to improve how you react to arguments and tension in the workplace or how you deal with disputes in your personal life? If so, this Conflict Resolution course will empower you to deal with challenges like this in a confident and effective manner, which could be crucial if you find yourself in a managerial or leadership role.
This comprehensive Mediation training focuses on the qualities of conflict itself and how various strategies can be used to attain desirable outcomes for affected parties. You will be shown how to spot signs of stress or malcontent, negotiate during emotional discord, make decisions that will be acceptable to opposing parties, keep a neutral stance, and much more. This is the perfect way to learn how to enhance your mediation and negotiation skills, putting them to good use in practical circumstances. Decide to sign up now and gain new competencies.
Course Benefits
- Learning experience gained rapidly in resolution skills
- Quick assessment and guidance for all assignments
- Certification for proof of acquired skills and knowledge
- Freedom to study in any location and at a pace that suits you
- Support from dedicated tutors committed to online learning
Will I receive a certificate of completion?
After successfully completing the assessment of this course, you will qualify for the CPD Certificate from One Education as proof of your continued expert development. Certificate is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.
Why study this course
It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.
The Conflict Resolution is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.
Course Curriculum
| Module 01: Introduction to Conflict Resolution | |||
| Introduction to Conflict Resolution | 00:15:00 | ||
| Module 02: Issues and Origin of Conflict | |||
| Issues and Origin of Conflict | 00:22:00 | ||
| Module 03: Emotion And Conflict | |||
| Emotion And Conflict | 00:16:00 | ||
| Module 04: Decision Making In Conflict | |||
| Decision Making In Conflict | 00:21:00 | ||
| Module 05: Rising Above the Conflict | |||
| Rising Above the Conflict | 00:16:00 | ||
| Module 06: Creativity Outcome From Conflict | |||
| Creativity Outcome From Conflict | 00:19:00 | ||
| Module 07: A Conflict Resolution Process | |||
| A Conflict Resolution Process | 00:17:00 | ||
| Module 08: Essentials of Resolutionary Thinking | |||
| Essentials of Resolutionary Thinking | 00:20:00 | ||
| Module 09: Techniques of Managing Conflict | |||
| Techniques of Managing Conflict | 00:24:00 | ||
| Module 10: A Finer Way of Resolving Conflict | |||
| A Finer Way of Resolving Conflict | 00:15:00 | ||
| Module 11: Approaches for Solving Group Conflict | |||
| Approaches for Solving Group Conflict | 00:18:00 | ||
| Module 12: The Ethics of Resolution | |||
| The Ethics of Resolution | 00:25:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
