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Customer Contact Advisor Telephony

Customer Contact Advisor Telephony
cpdacree aoth ukrlp 24hs fullonline 14days

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Learning Outcome

From this Customer Contact Advisor Telephony Course, you will learn the following:

  • Understand the basics of customer service
  • Procedures of identifying and addressing customer needs
  • Aspects of phone etiquette
  • How to listen and manage tough callers
  • About providing electronic customer service
  • How to recover difficult customers

Description

Get the most upgraded lessons about  Customer Contact Advisor Telephony from One Education. With the latest materials suggested by the industry experts, we have made this course with profound knowledge about site management. Enrol now and enjoy your learning in an articulated way.

Like all the courses of One Education, this Customer Contact Advisor Telephony course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.

The amazing part is, after purchasing a course from One Education, you get complete 1-year access with tutor support. 

Also, our expert instructors are always available to answer all your questions and make your learning experience exquisite.

After completing the Customer Contact Advisor Telephony, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.

If you want to learn about this topic and achieve certifications, you should consider this Cyber Security & Ethical Hacking from One Education.

There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the course. 

BENEFITS OF STUDYING CUSTOMER CONTACT ADVISOR TELEPHONY:

  • 24/7 access to the course for 12 months
  • No hidden fees or exam charges
  • Quality Licence Scheme endorsed a certificate on successful completion
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient exam system
  • Improve your chance of gaining skills and better earning potential.

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. 

You are taught through a combination of 

  • Video lessons 
  • Text-based study materials 
  • Mock exams 
  • Multiple-choice assessment 

Method Of Assessment

To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam. After passing the exam, you will be able to apply for a certificate. However, if you fail, you can always retake the exam for £3.99. 

In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance. 

Certificate Of Achievement

CPD QS Accredited Certification from One Education

After successfully completing the MCQ assessment of this course, you will qualify for the CPD QS Accredited Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Why Study This Course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and a Certificate of Achievement. 

Who Is This Course For?

This Customer Contact Advisor Telephony course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Customer Contact Advisor Telephony course is for you. 

Requirements

The Customer Contact Advisor Telephony course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. 

Course Curriculum

Module 01: What’s Different about Good Customer Service?
What’s Different about Good Customer Service? 00:12:00
Module 02: Establishing Your Attitude
Establishing Your Attitude 00:12:00
Module 03: Identifying and Addressing Customer Needs
Identifying and Addressing Customer Needs 00:12:00
Module 04: Customer Service Communication Strategies
Customer Service Communication Strategies 00:24:00
Module 05: Aspects of Phone Etiquette
Aspects of Phone Etiquette 00:31:00
Module 06: Building Rapport Over the Phone
Building Rapport Over the Phone 00:24:00
Module 07: Active Listening and Managing Tough Callers
Active Listening and Managing Tough Callers 00:28:00
Module 08: In-Person Customer Service
In-Person Customer Service 00:10:00
Module 09: Providing Electronic Customer Service
Providing Electronic Customer Service 00:12:00
Module 10: Recovering Difficult Customers
Recovering Difficult Customers 00:15:00
Customer Contact Advisor Telephony
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