1 Year Access 
2 Students 
6 hours, 18 minutes Customer Relationship Analyst
Original price was: £425.£29Current price is: £29. ex Vat
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Learning Outcome
- Understand the basics of customer service
- Principles of quality customer service
- About good customer service
- The primary stages of the CRM value chain
- Customer service communication strategies
- Effective telephone usage
- Understanding rapport building
- Active listening techniques
Description
Get the most upgraded lessons about Customer Relationship Analyst from One Education. With the latest materials suggested by the industry experts, we have made this course with profound knowledge about site management. Enrol now and enjoy your learning in an articulated way.
Like all the courses of One Education, this Customer Relationship Analyst course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.
The amazing part is, after purchasing a course from One Education, you get complete 1-year access with tutor support.
Also, our expert instructors are always available to answer all your questions and make your learning experience exquisite.
After completing the Customer Relationship Analyst, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.
If you want to learn about this topic and achieve certifications, you should consider this Cyber Security & Ethical Hacking from One Education.
There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the course.
Benefits Of Studying Customer Relationship Analyst:
- 24/7 access to the course for 12 months
- No hidden fees or exam charges
- Quality Licence Scheme endorsed a certificate on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system
- Improve your chance of gaining skills and better earning potential.
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Text-based study materials
Method Of Assessment
To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam. After passing the exam, you will be able to apply for a certificate. However, if you fail, you can always retake the exam for £3.99.
In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.
Certificate Of Achievement
CPD QS Accredited Certification from One Education
After successfully completing the MCQ assessment of this course, you will qualify for the CPD QS Accredited Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.
Why Study This Course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and a Certificate of Achievement.
Who Is This Course For?
This Customer Relationship Analyst course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Customer Relationship Analyst course is for you.
Requirements
The Customer Relationship Analyst course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Course Curriculum
| Module 01: Introduction to Customer Service | |||
| Introduction to Customer Service | 00:23:00 | ||
| Module 02: What’s Different about Good Customer Service? | |||
| What’s Different about Good Customer Service? | 00:12:00 | ||
| Module 03: Customer Relationship Management | |||
| Customer Relationship Management | 00:42:00 | ||
| Module 04: Customer Service Communication Strategies | |||
| Customer Service Communication Strategies | 00:24:00 | ||
| Module 05: Aspects of Phone Etiquette | |||
| Aspects of Phone Etiquette | 00:31:00 | ||
| Module 06: Building Rapport Over the Phone | |||
| Building Rapport Over the Phone | 00:24:00 | ||
| Module 07: Inbound and Outbound Calls | |||
| Inbound and Outbound Calls | 00:16:00 | ||
| Module 08: Active Listening and Managing Tough Callers | |||
| Active Listening and Managing Tough Callers | 00:28:00 | ||
| Module 09: Managing Interoffice Calls and Voicemail | |||
| Managing Interoffice Calls and Voicemail | 00:10:00 | ||
| Module 10: Problem Solving over the Phone | |||
| Problem Solving over the Phone | 01:04:00 | ||
| Module 11: CRM Fundamentals | |||
| CRM Fundamentals | 00:22:00 | ||
| Module 12: CRM Strategies | |||
| CRM Strategies | 00:33:00 | ||
| Module 13: Data Analysis in CRM | |||
| Data Analysis in CRM | 00:28:00 | ||
| Module 14: CRM Databases | |||
| CRM Databases | 00:21:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
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