Or
1 Year Access 
Intermediate 
3 Students 
6 hours, 18 minutes Get access to 5000+ courses including this for only £49. Learn More.
The Customer Relationship Analyst course equips learners with essential skills in Customer Analytics, Relationship Management, and Customer Insights to build stronger client relationships and improve business performance. Through practical training in customer service, communication strategies, and CRM practices, participants gain the expertise needed to enhance Customer Satisfaction and strengthen long-term customer loyalty.
Students will develop proficiency in CRM Systems, Data Analysis, and Customer Retention techniques by exploring CRM fundamentals, strategies, databases, and analytical methods. The course also covers phone etiquette, active listening, and problem-solving skills, enabling professionals to improve Client Engagement and deliver exceptional customer experiences across multiple communication channels.
Designed for aspiring customer service and CRM professionals, this program combines Market Research, customer relationship strategies, and Performance Reporting to support data-driven decision-making. Learners will gain practical knowledge to analyze customer behavior, identify growth opportunities, and contribute to organizational success through effective relationship management and customer-focused business solutions.
After completing the Customer Relationship Analyst course assessment, you will be eligible to receive a CPD-accredited certificate worth £9 from One Education to demonstrate your achievement.
The certificate is also available as a printed hard copy delivered by post for £15.
Customer Relationship Analyst is essential in organizations that rely on strong customer engagement and data-driven decision-making to improve business performance. This course helps learners understand how customer information is analyzed to enhance relationships and support business growth.
Studying this course develops skills in customer data analysis, relationship management, and performance reporting. It prepares professionals to identify customer trends, evaluate satisfaction levels, and provide insights that help organizations improve customer retention, loyalty, and overall experience.
The Customer Relationship Analyst course has a total study time of 6 hours, 18 minutes. Learners can progress through the material at a flexible pace, allowing them to complete the programme conveniently while developing practical skills in customer relationship analysis, client data interpretation, and customer engagement strategies.
The Customer Relationship Analyst course is suitable for learners with a basic understanding of customer service, business operations, or data analysis. Strong communication, analytical thinking, and problem-solving skills are recommended. The course is fully online and accessible from any internet-enabled device, allowing flexible study at your own pace and convenience.
It focuses on analysing customer data, understanding customer behaviour, improving customer retention, measuring customer satisfaction, and supporting relationship management strategies.
No, beginners can join, although basic knowledge of customer service, business, marketing, or data analysis is helpful.
It is usually delivered online through self-paced modules, case studies, and customer analytics exercises.
Yes, most courses include customer data analysis tasks, reporting exercises, and scenario-based assessments.
You will receive a certificate of completion in Customer Relationship Analysis.
You can work as a Customer Relationship Analyst, CRM Analyst, Customer Experience Analyst, Customer Success Coordinator, or Business Analyst.
| Module 01: Introduction to Customer Service | |||
| Introduction to Customer Service | 00:23:00 | ||
| Module 02: What’s Different about Good Customer Service? | |||
| What’s Different about Good Customer Service? | 00:12:00 | ||
| Module 03: Customer Relationship Management | |||
| Customer Relationship Management | 00:42:00 | ||
| Module 04: Customer Service Communication Strategies | |||
| Customer Service Communication Strategies | 00:24:00 | ||
| Module 05: Aspects of Phone Etiquette | |||
| Aspects of Phone Etiquette | 00:31:00 | ||
| Module 06: Building Rapport Over the Phone | |||
| Building Rapport Over the Phone | 00:24:00 | ||
| Module 07: Inbound and Outbound Calls | |||
| Inbound and Outbound Calls | 00:16:00 | ||
| Module 08: Active Listening and Managing Tough Callers | |||
| Active Listening and Managing Tough Callers | 00:28:00 | ||
| Module 09: Managing Interoffice Calls and Voicemail | |||
| Managing Interoffice Calls and Voicemail | 00:10:00 | ||
| Module 10: Problem Solving over the Phone | |||
| Problem Solving over the Phone | 01:04:00 | ||
| Module 11: CRM Fundamentals | |||
| CRM Fundamentals | 00:22:00 | ||
| Module 12: CRM Strategies | |||
| CRM Strategies | 00:33:00 | ||
| Module 13: Data Analysis in CRM | |||
| Data Analysis in CRM | 00:28:00 | ||
| Module 14: CRM Databases | |||
| CRM Databases | 00:21:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
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