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Customer Relationship Management (CRM)
In order to prosper in the intensely competitive global marketplace, you need to understand the concept of customer satisfaction since it plays a crucial role in Customer Relationship Management.
Customer Relationship Management (CRM)
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Level 3 - Diploma
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Description
This Customer Relationship Management (CRM) Course Is Ideal For All Individuals Accountable For Dealing With Customers In Their Day-To-Day Jobs. With This Course, You’ll Explore The Reasons And Necessity Behind Performing Customer Satisfaction Surveys And Discover Various Tools And Techniques To Measure Customer Loyalty, Identify Unhappy Customers, Decrease Churn And Increase Revenue.
Additionally, This Course Demonstrates How To Improve Customer Retention, Turn Customers Into Advocates, Boost Customer Lifetime Value, And Attract New Customers In Competitive Business Environments.
Certification
After completing this course's assessment, you will be eligible for:
- A CPD QS accredited Certificate from One Education.
The CPD QS Accredited Certificate Is Available In PDF Format, At The Cost Of £9, Or A Hard Copy Can Be Sent To You Via Post, At The Cost Of £15.
Order Your Certificate here
Key Features
- Course topics have been designed in bite-size chunks for easy understanding, making it perfect for beginners to intermediate-level students.
- CPD accredited certification immediately upon completion of the course.
- 24/7 dedicated tutor support.
- Study at your own pace online from any internet-enabled device.
- You Are Taught Through A Combination Of Videos Lessons and Online study materials
- Multiple-Choice Assessment
Why Study This Course?
Whether You’re An Existing Practitioner Or An Aspiring Professional, This Course Will Enhance Your Expertise And Boost Your CV With Key Skills And An Accredited Qualification Attesting To Your Knowledge.
The Customer Relationship Management (CRM) Is Open To All Without Formal Entry Requirements. All You Need Is A Passion For Learning, A Good Understanding Of The English Language, Numeracy And IT, And Being Over 16.
Frequently Asked Questions
What Is The Method Of Teaching?
The Course Is Fully Online. You Can Study This Course At Your Own Pace. You Will Be Taught Through A Combination Of
Audio-Visual Presentation
Online Study Materials
How Can I Further Assess My Learning And Get Full Tutor Support?
Full Tutor Support Is Available Only On Weekdays ( Monday – Friday). You Are Advised To Complete The Assignment Questions Provided At The End Of The Course, Our Expert Tutor Will Assess Your Assignment And Give You Feedback On Your Performance.
How Can I Gift This Course To My Beloved One?
In Just 3 Steps, You Can Gift Any Course To Your Beloved Ones. The Steps Are :
Select Gift These Course Button
Enter Your Email, Your Recipient Email And Your Desired Message
Select Send As Gift Button
Proceed To Check Out And Pay For The Course
And Done! The Course Will Be Sent To Your Desired Recipient.
Can I Purchase This Course In Bulk?
Yes, You Can. To Purchase Courses In Bulk, Add The Desired Number Of Courses To The Cart And Proceed To The Payment Option. We Also Have Special Discounts For Business Customers.
How Long Can I Access This Course?
All Of Our Courses Can Be Accessed For 1 Year. After One Year You Have To Buy This Course Again If You Wish To Continue.
Does This Customer Relationship Management (CRM) Course Have Any Endorsements?
This Course Has Been Endorsed By The Quality Licence Scheme For Its High-Quality, Non-Regulated Provision And Training Programmes. After Successfully Completing The Course & With A 60% Passing Score On The Assessment Test, You Can Order An Endorsed Certificate As Proof Of Your New Achievement.
Course Curriculum
| Customer Relationship Management (CRM) - Updated Version | |||
| Introduction to Customer Relationship Management (CRM) | 00:22:00 | ||
| CRM Fundamentals | 00:24:00 | ||
| CRM Strategies | 00:33:00 | ||
| Data Analysis in CRM | 00:28:00 | ||
| CRM Databases | 00:21:00 | ||
| Deepening Customer Relationship | 00:23:00 | ||
| Handling Customer Complaints | 00:22:00 | ||
| Future of CRM | 00:25:00 | ||
| Assignment | |||
| Assignment – Customer Relationship Management (CRM) | 00:00:00 | ||
| Customer Relationship Management (CRM) - Old Version | |||
| ***Customer Service Training*** | |||
| Understanding Customer Service | |||
| Understanding Customer Service | 00:17:00 | ||
| Identifying Customer Expectations | 00:06:00 | ||
| Providing Excellent Customer Service | 00:07:00 | ||
| Focusing on the Customer | |||
| Focusing on the Customer | 00:08:00 | ||
| Customer Service and the Telephone | |||
| Customer Service and the Telephone | 00:08:00 | ||
| Handling Complaints | |||
| Handling Complaints | 00:12:00 | ||
| Enduring Stress | |||
| Enduring Stress | 00:13:00 | ||
| Business Communication | |||
| Identifying Basic Communication Techniques | 00:09:00 | ||
| Formal and Informal Communication | 00:02:00 | ||
| Verbal and Non-verbal Communication | |||
| Describing Verbal and Non-verbal Communication | 00:04:00 | ||
| Understanding Body Language | 00:05:00 | ||
| Making Effective Presentations | 00:10:00 | ||
| Fundamentals of Productive Meetings | 00:08:00 | ||
| Written Communication | |||
| Written Communication | 00:13:00 | ||
| Electronic Communication | |||
| Electronic Communication | 00:19:00 | ||
| Communicating with Graphics | |||
| Creating Graphics for Business Communication | 00:04:00 | ||
| Communicating Static Information | 00:03:00 | ||
| Communicating Dynamic Information | 00:03:00 | ||
| Effectively Working for Your Boss | |||
| Representing Your Boss | 00:06:00 | ||
| Communicating Your Boss’s Decisions | 00:03:00 | ||
| Supporting Your Boss and Colleagues | 00:04:00 | ||
| Building a Partnership with Your Boss | 00:13:00 | ||
| Identifying Goals | |||
| Identifying Goals | 00:10:00 | ||
| Effective Energy Distribution | |||
| Energy Distribution | 00:09:00 | ||
| Time Logs | 00:11:00 | ||
| Working with Your Personal Style | |||
| Personal World View | 00:10:00 | ||
| Strengths | 00:09:00 | ||
| Building Your Toolbox | |||
| A Building Your Toolbox | 00:10:00 | ||
| Establishing Your Action Plan | |||
| Establishing Your Action Plan | 00:11:00 | ||
| Getting Started with Word | |||
| Navigate in Microsoft Word | 00:12:00 | ||
| Create and Save Word Documents | 00:24:00 | ||
| Manage Your Workspace | 00:06:00 | ||
| Edit Documents | 00:16:00 | ||
| Preview and Print Documents | 00:04:00 | ||
| Customize the Word Environment | 00:08:00 | ||
| Formatting Text and Paragraphs | |||
| Apply Character Formatting | 00:17:00 | ||
| Control Paragraph Layout | 00:19:00 | ||
| Align Text Using Tabs | 00:07:00 | ||
| Display Text in Bulleted or Numbered Lists | 00:03:00 | ||
| Apply Borders and Shading | 00:04:00 | ||
| Working More Efficiently | |||
| Make Repetitive Edits | 00:06:00 | ||
| Apply Repetitive Formatting | 00:10:00 | ||
| Use Styles to Streamline Repetitive Formatting Tasks | 00:14:00 | ||
| Managing Lists | |||
| Sort a List | 00:05:00 | ||
| Format a List | 00:06:00 | ||
| Adding Tables | |||
| Insert a Table | 00:07:00 | ||
| Modify a Table | 00:06:00 | ||
| Format a Table | 00:03:00 | ||
| Convert Text to a Table | 00:04:00 | ||
| Inserting Graphic Objects | |||
| Insert Symbols and Special Characters | 00:04:00 | ||
| Add Images to a Document | 00:11:00 | ||
| Controlling Page Appearance | |||
| Apply a Page Border and Color | 00:03:00 | ||
| Add Headers and Footers | 00:06:00 | ||
| Control Page Layout | 00:05:00 | ||
| Add a Watermark | 00:04:00 | ||
| Preparing to Publish a Document | |||
| Check Spelling Grammar and Readability | 00:07:00 | ||
| Use Research Tools | 00:06:00 | ||
| Check Accessibility | 00:03:00 | ||
| Save a Document to Other Formats | 00:04:00 | ||
| Getting Started with Microsoft Office Excel 2016 | |||
| Navigate the Excel User Interface | 00:28:00 | ||
| Use Excel Commands | 00:10:00 | ||
| Create and Save a Basic Workbook | 00:19:00 | ||
| Enter Cell Data | 00:12:00 | ||
| Use Excel Help | 00:05:00 | ||
| Performing Calculations | |||
| Create Worksheet Formulas | 00:15:00 | ||
| Insert Functions | 00:17:00 | ||
| Reuse Formulas and Functions | 00:17:00 | ||
| Modifying a Worksheet | |||
| Insert, Delete, and Adjust Cells, Columns, and Rows | 00:10:00 | ||
| Search for and Replace Data | 00:12:00 | ||
| Use Proofing and Research Tools | 00:07:00 | ||
| Formatting a Worksheet | |||
| Apply Text Formats | 00:16:00 | ||
| Apply Number Format | 00:08:00 | ||
| Align Cell Contents | 00:10:00 | ||
| Apply Styles and Themes | 00:12:00 | ||
| Apply Basic Conditional Formatting | 00:11:00 | ||
| Create and Use Templates | 00:08:00 | ||
| Printing Workbooks | |||
| Preview and Print a Workbook | 00:10:00 | ||
| Set Up the Page Layout | 00:09:00 | ||
| Configure Headers and Footers | 00:07:00 | ||
| Managing Workbooks | |||
| Manage Worksheets | 00:05:00 | ||
| Manage Workbook and Worksheet Views | 00:07:00 | ||
| Manage Workbook Properties | 00:06:00 | ||
| ***Certificate in Handling a Difficult Customer*** | |||
| Getting Started | 00:05:00 | ||
| The Right Attitude Starts with You | 00:25:00 | ||
| Stress Management (Internal Stressors) | 00:35:00 | ||
| Stress Management (External Stressors) | 00:25:00 | ||
| Transactional Analysis | 00:25:00 | ||
| Why are Some Customers Difficult | 00:25:00 | ||
| Dealing with the Customer Over the Phone | 00:35:00 | ||
| Dealing with the Customer In Person | 00:25:00 | ||
| Sensitivity in Dealing with Customers | 00:30:00 | ||
| Scenarios of Dealing with a Difficult Customer | 00:15:00 | ||
| Following up With a Customer Once You Have Addressed Their Issue | 00:12:00 | ||
| Wrapping Up | 00:07:00 | ||
| ***Retail Customer Service Diploma*** | |||
| Introduction To Retail Customer Service | 00:15:00 | ||
| Understanding Customer Expectations | 00:10:00 | ||
| Customer Value And Satisfaction | 00:15:00 | ||
| Customer Service And Customer Satisfaction In Retailing | 00:10:00 | ||
| Importance of measuring customer satisfaction | 00:20:00 | ||
| Strategic Management | 00:30:00 | ||
| Types of Decision making Process | 00:15:00 | ||
| Provide Customer Service Excellence To The External Customer | 00:30:00 | ||
| Provide Customer Service Excellence To The Internal Customer | 00:10:00 | ||
| Standards of Performance | 00:30:00 | ||
| The Retail Marketing Mix | 00:30:00 | ||
| Levels Of Customer Satisfaction | 00:15:00 | ||
| Brand Loyalty | 00:15:00 | ||
| Customer Satisfaction Questionnaire | 00:15:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
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