Customer Service Advisor Course

Customer Service Advisor Course
  • newClaender 1 Year Access
  • level
  • students 84 Students
  • course_duration 1 week, 4 days

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Description of Customer Service Advisor Course

The Customer Service Advisor Course provides a thorough path to developing great customer service adviser skills. Through focused lessons, you will learn how to satisfy client expectations, communicate effectively, and resolve issues with confidence and professionally.

This training delves into critical areas like as telephone methods, complaint handling, and stress management, ensuring that you are ready to provide exceptional service in any situation. Improve your customer service advisor skills by using tools that promote problem-solving and goal achievement.

This training provides leadership insights and customer retention methods, laying a solid basis for future success. Improve your abilities as a skilled and proactive customer service representative.

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the course, learners will be able to order an endorsed certificate as proof of their new achievement. Endorsed certificates can be ordered and get delivered to your home by post for only £109. There is an additional £10 postage charge for international students.

CPD Certification from One Education

After successfully completing the MCQ assessment of this course, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Endorsement of Customer Service Advisor Course

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Method of Assessment

To assess your learning, you have to participate in an automated multiple choice question exam. You have to score at least 60% to pass the exam and to qualify for Quality Licence Scheme endorsed and CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.

In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

Why study this course?

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills attesting to your knowledge.

The Customer Service Advisor Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Module :01
Understanding Customer Service 00:17:00
Identifying Customer Expectations 00:06:00
Providing Excellent Customer Service 00:07:00
Module: 02
Focusing on Your Customer 00:15:00
Customer Service and the Telephone 00:08:00
Handling Complaints 00:12:00
Enduring Stress 00:13:00
Module: 03
Communication Skills 01:00:00
Dealing With Challenges Assertively 00:15:00
Dealing With Difficult People 00:30:00
Dealing With Stress 00:30:00
Meeting Expectations 00:15:00
Setting Goals 00:30:00
Seven Steps to Customer Problem Solving 00:30:00
Telephone Techniques 01:00:00
The Fifth Critical Element – Measure It 00:15:00
The Fourth Critical Element – Be a Problem Solver 01:00:00
The Second Critical Element – Defined in Your Organization 00:15:00
The Sixth Critical Element – Reinforce It 00:30:00
The Third Critical Element – Given Life by the Employees 00:15:00
What is Customer Service? 00:15:00
Who Are Your Customers? 00:15:00
Module: 04
Six Critical Elements 00:30:00
Understanding Leadership 00:30:00
Five Practices of Leadership 00:45:00
Module: 05
Asking the Right Questions 00:15:00
Close with Vocals 00:15:00
Closing Down the Voice 00:10:00
Cold and Warm Calls 00:15:00
Developing a Script 00:15:00
Did You Hear Me? 00:15:00
It’s More Than Just a Phase 00:15:00
Negotiation Techniques 00:15:00
News from Within 00:15:00
Perfecting the Script 00:15:00
Phone Tag and Getting the Call Back 00:15:00
Sales by Phone 00:10:00
Saying No 00:05:00
Staying Out of Voice Mail Jail 00:05:00
Stress Busting 00:05:00
Taking Messages 00:05:00
This is My Mentor 00:05:00
To Serve and Delight 00:05:00
Verbal Communication Techniques 00:15:00
What’s Missing in Telephone Communication? 00:15:00
Who are Your Customers? 00:15:00
Module: 06
Building the Future 00:15:00
Checklist for Success 00:15:00
Considerations in Tool Selection 00:15:00
Customer Relationship Management 00:10:00
Evaluating and Reviewing Your Program 00:15:00
Homegrown vs. Application Service Provider 00:15:00
Requirement Driven Product Selection 00:15:00
Strategies for Customer Retention 00:15:00
The Development Team 00:15:00
What CRM Is and Who It Serves 00:15:00
Module: 07
Getting Started 00:05:00
It Starts at the Top 00:20:00
Peer Training 00:20:00
How to Build Rapport 00:30:00
Learn to Listen 00:25:00
Manners Matter – Etiquette & Customer Service (I) 00:25:00
Manners Matter – Etiquette & Customer Service (II) 00:20:00
Handling Difficult Customers 00:25:00
Getting the Necessary Information 00:15:00
Performance Evaluations 00:05:00
Training Doesn’t Stop 00:15:00
Wrapping Up 00:05:00
Assignment
Assignment – Customer Service Advisor Course1 1 week, 3 days
Order Your Certificate
Order Your Certificate QLS 00:00:00
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One Education says:

Review: Hi Muhammad, Congratulations on completing the course. We are delighted to know that you are happy with our course. Thank you so much for your such amazing feedback. We are looking forward to serving you again. Regards, One Education

Muhammad Iqbal says:

Review: I have just finished this course. I found it interesting, full of information and applicabale techniques to achieve the desired level of customer service. I am happy to purchase the course.

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