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Customer Service Advisor Course
Customer Service Advisor Course
£29 ex Vat
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1 Year Access 
Level 5
79 Students -
2 weeks, 2 days
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Introduction
Have you ever thought of pursuing a career in customer service? If there is one skill you should aim to master, then customer service skill is it.
Skilled customer service are always in high demand. Enrol in this Customer Service Advisor Course and earn the experience which will further help you to find yourself in demand.
Description
The course will help you get started in customer service and teach you the arts you need to shine your career in the relevant fields.
This training course is offered online, which gives you the powers to study at your own pace and in your own time. You can study this course on a full-time or part-time basis and receive the education you need to achieve your dream of becoming a customer service adviser.
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Certificate of Achievement
Endorsed Certificate of Achievement from the Quality Licence Scheme
After successfully completing the course, learners will be able to order an endorsed certificate as proof of their new achievement. Endorsed certificates can be ordered and get delivered to your home by post for only £109. There is an additional £10 postage charge for international students.
CPD Certification from One Education
After successfully completing the MCQ assessment of this course, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.
Endorsement
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Method of Assessment
To assess your learning, you have to participate in an automated multiple choice question exam. You have to score at least 60% to pass the exam and to qualify for Quality Licence Scheme endorsed and CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.
In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills attesting to your knowledge.
The Customer Service Advisor Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Course Curriculum
| Module :01 | |||
| Understanding Customer Service | 00:17:00 | ||
| Identifying Customer Expectations | 00:06:00 | ||
| Providing Excellent Customer Service | 00:07:00 | ||
| Module: 02 | |||
| Focusing on Your Customer | 00:15:00 | ||
| Customer Service and the Telephone | 00:08:00 | ||
| Handling Complaints | 00:12:00 | ||
| Enduring Stress | 00:13:00 | ||
| Module: 03 | |||
| Communication Skills | 01:00:00 | ||
| Dealing With Challenges Assertively | 00:15:00 | ||
| Dealing With Difficult People | 00:30:00 | ||
| Dealing With Stress | 00:30:00 | ||
| Meeting Expectations | 00:15:00 | ||
| Setting Goals | 00:30:00 | ||
| Seven Steps to Customer Problem Solving | 00:30:00 | ||
| Telephone Techniques | 01:00:00 | ||
| The Fifth Critical Element – Measure It | 00:15:00 | ||
| The Fourth Critical Element – Be a Problem Solver | 01:00:00 | ||
| The Second Critical Element – Defined in Your Organization | 00:15:00 | ||
| The Sixth Critical Element – Reinforce It | 00:30:00 | ||
| The Third Critical Element – Given Life by the Employees | 00:15:00 | ||
| What is Customer Service? | 00:15:00 | ||
| Who Are Your Customers? | 00:15:00 | ||
| Module: 04 | |||
| Six Critical Elements | 00:30:00 | ||
| Understanding Leadership | 00:30:00 | ||
| Five Practices of Leadership | 00:45:00 | ||
| Module: 05 | |||
| Asking the Right Questions | 00:15:00 | ||
| Close with Vocals | 00:15:00 | ||
| Closing Down the Voice | 00:10:00 | ||
| Cold and Warm Calls | 00:15:00 | ||
| Developing a Script | 00:15:00 | ||
| Did You Hear Me? | 00:15:00 | ||
| It’s More Than Just a Phase | 00:15:00 | ||
| Negotiation Techniques | 00:15:00 | ||
| News from Within | 00:15:00 | ||
| Perfecting the Script | 00:15:00 | ||
| Phone Tag and Getting the Call Back | 00:15:00 | ||
| Sales by Phone | 00:10:00 | ||
| Saying No | 00:05:00 | ||
| Staying Out of Voice Mail Jail | 00:05:00 | ||
| Stress Busting | 00:05:00 | ||
| Taking Messages | 00:05:00 | ||
| This is My Mentor | 00:05:00 | ||
| To Serve and Delight | 00:05:00 | ||
| Verbal Communication Techniques | 00:15:00 | ||
| What’s Missing in Telephone Communication? | 00:15:00 | ||
| Who are Your Customers? | 00:15:00 | ||
| Module: 06 | |||
| Building the Future | 00:15:00 | ||
| Checklist for Success | 00:15:00 | ||
| Considerations in Tool Selection | 00:15:00 | ||
| Customer Relationship Management | 00:10:00 | ||
| Evaluating and Reviewing Your Program | 00:15:00 | ||
| Homegrown vs. Application Service Provider | 00:15:00 | ||
| Requirement Driven Product Selection | 00:15:00 | ||
| Strategies for Customer Retention | 00:15:00 | ||
| The Development Team | 00:15:00 | ||
| What CRM Is and Who It Serves | 00:15:00 | ||
| Module: 07 | |||
| Getting Started | 00:05:00 | ||
| It Starts at the Top | 00:20:00 | ||
| Peer Training | 00:20:00 | ||
| How to Build Rapport | 00:30:00 | ||
| Learn to Listen | 00:25:00 | ||
| Manners Matter – Etiquette & Customer Service (I) | 00:25:00 | ||
| Manners Matter – Etiquette & Customer Service (II) | 00:20:00 | ||
| Handling Difficult Customers | 00:25:00 | ||
| Getting the Necessary Information | 00:15:00 | ||
| Performance Evaluations | 00:05:00 | ||
| Training Doesn’t Stop | 00:15:00 | ||
| Wrapping Up | 00:05:00 | ||
| Assignment | |||
| Assignment – Customer Service Advisor Course | 2 weeks, 1 day | ||
| Order Your Certificate | |||
| Order Your Certificate QLS | 00:00:00 | ||
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