Customer Service Advisor

Customer Service Advisor


Become a trained professional from the safety and comfort of your home by taking Customer Service Advisor. Whatever your situation and requirements, One Education can supply you with professional teaching gained from industry experts and brought to you for a great price with a limited-time discount.

One Education has been proud to produce an extensive range of best-selling courses, and Customer Service Advisor is one of our best offerings. It is crafted to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time. 

Teaching and training are more than just a job for the staff at One Education; we take pride in employing those who share our vision for e-learning and its importance in today’s society. To prove this, all learning materials for each course are available for at least one year after the initial purchase.  

All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties. 

By completing Customer Service Advisor, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to the competencies on your CV.

Whatever your reason for studying Customer Service Advisor, make the most of this opportunity from One Education and excel in your chosen field.

Please be aware that there are no hidden fees, no sudden exam charges, and no other kinds of unexpected payments. All costs will be clear before you even attempt to sign up.  

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Will I receive a certificate of completion?

You will qualify for the UK and internationally-recognised CPD accredited certification upon successful completion. You can make your achievement formal by obtaining your PDF Certificate for £9 and a Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or an absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Customer Service Advisor is fully available to anyone; no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

FAQ about Customer Service Advisor Course

What is the method of teaching? 

The course is fully online. You can study this course at your own pace. You will be taught through a combination of 

  • Audio-visual Presentation
  • Online study materials

How can I further assess my learning and get full tutor support?  

Full tutor support is available only on weekdays ( Monday – Friday). You are advised to complete the assignment questions provided at the end of the course, our expert tutor will assess your assignment and give you feedback on your performance.

How can I gift this course to my beloved one? 

In just 3 steps, you can gift any course to your beloved ones. The steps are : 

  1. Select gift these course button 
  2. Enter your email, your recipient email and your desired message 
  3. Select Send as Gift button 
  4. Proceed to check out and pay for the course 

And done! The course will be sent to your desired recipient. 

Can I purchase this course in bulk?

Yes, you can. To purchase courses in bulk, add the desired number of courses to the cart and proceed to the payment option. We also have special discounts for Business Customers

How long can I access this course? 

All of our courses can be accessed for 1 Year. After one year you have to buy this course again if you wish to continue. 

Does this Customer Service Advisor course have any endorsements? Do I get any endorsed certificate after completion of the course? 

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. After successfully completing the course & with a 60% passing score on the assessment test, you can order an endorsed certificate as proof of your new achievement. 

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM) 00:22:00
Module 02: CRM Fundamentals
CRM Fundamentals 00:24:00
Module 03: CRM Strategies
CRM Strategies 00:33:00
Module 04: CRM Databases
CRM Databases 00:21:00
Module 05: Deepening Customer Relationship
Deepening Customer Relationship 00:23:00
Module 06: Handling Customer Complaints
Handling Customer Complaints 00:22:00
Module 07: Introduction to Customer Service
Introduction to Customer Service 00:23:00
Module 08: What’s Different about Good Customer Service?
What’s Different about Good Customer Service? 00:12:00
Module 09: Customer Service Communication Strategies
Customer Service Communication Strategies 00:24:00
Module 10: Building Rapport Over the Phone
Building Rapport Over the Phone 00:24:00
Module 11: Active Listening and Managing Tough Callers
Active Listening and Managing Tough Callers 00:28:00
Module 12: Problem Solving over the Phone
Problem Solving over the Phone 01:04:00
Module 13: Time Management
Time Management 00:35:00
Module 14: Record Keeping and Filing Systems
Record Keeping and Filing Systems 00:30:00
Order Your Certificate
Order Your Certificate Now 00:00:00

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