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Learning Outcome

Description

Get the most upgraded lessons about  Customer Service Agent from One Education. With the latest materials suggested by the industry experts, we have made this course with profound knowledge about site management. Enrol now and enjoy your learning in an articulated way.

Like all the courses of One Education, this Customer Service Agent course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.

The amazing part is, after purchasing a course from One Education, you get complete 1-year access with tutor support. 

Also, our expert instructors are always available to answer all your questions and make your learning experience exquisite.

After completing the Customer Service Agent, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.

If you want to learn about this topic and achieve certifications, you should consider this Cyber Security & Ethical Hacking from One Education.

There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the course. 

Benefits Of Studying Customer Service Agent:

  • 24/7 access to the course for 12 months
  • No hidden fees or exam charges
  • Quality Licence Scheme endorsed a certificate on successful completion
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient exam system
  • Improve your chance of gaining skills and better earning potential.

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Text-based study materials
  • Mock exams
  • Multiple-choice assessment

Method Of Assessment

To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam. After passing the exam, you will be able to apply for a certificate. However, if you fail, you can always retake the exam for £3.99.

In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

Certificate Of Achievement

IAO Accredited Certification from One Education

Once you have finished the Customer Service Agent Course, you will be eligible to apply for IAO-accredited certificates for each of the courses inside this bundle as proof of your new skills and your continued professional development. Certification is available in both PDF & hardcopy format, which can be received by paying —

  • PDF Certificate: £9
  • Hard Copy Certificate (within the UK): £15
  • Hard Copy Certificate (international): £15 + £10 (postal charge) = £25

Why Study This Course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and a Certificate of Achievement.

Who Is This Course For?

This Customer Service Agent course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then the Customer Service Agent course is for you.

Requirements

The Customer Service Agent course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM) 00:22:00
Module 02: CRM Fundamentals
CRM Fundamentals 00:22:00
Module 03: CRM Strategies
CRM Strategies 00:33:00
Module 04: CRM Databases
CRM Databases 00:21:00
Module 05: Deepening Customer Relationship
Deepening Customer Relationship 00:23:00
Module 06: Handling Customer Complaints
Handling Customer Complaints 00:22:00
Module 07: Introduction to Customer Service
Introduction to Customer Service 00:23:00
Module 08: What’s Different about Good Customer Service?
What’s Different about Good Customer Service? 00:12:00
Module 09: Customer Service Communication Strategies
Customer Service Communication Strategies 00:24:00
Module 10: Building Rapport Over the Phone
Building Rapport Over the Phone 00:24:00
Module 11: Active Listening and Managing Tough Callers
Active Listening and Managing Tough Callers 00:28:00
Module 12: Problem Solving over the Phone
Problem Solving over the Phone 01:04:00
Module 13: Time Management
Time Management 00:35:00
Module 14: Record Keeping and Filing Systems
Record Keeping and Filing Systems 00:28:00
Module 15: Essential Skills in Supervision
Essential Skills in Supervision 00:29:00
Module 16: Communication Skill Development
Communication Skill Development 00:22:00
Mock Exam
Mock Exam – Customer Service Agent 00:20:00
Final Exam
Final Exam – Customer Service Agent 00:20:00

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