Customer Service Diploma

Customer Service Diploma

11 STUDENTS ENROLLED

Overview

The Customer Service Diploma course will provide you with everything you need to develop and enhance your interactions with customers and clients. You will come to truly understand the benefits that excellent customer care can bring and how to improve reputations in your chosen business sector.    

This comprehensive customer service training course perfectly guides the fundamental principles of providing outstanding assistance and fulfilling expectations. The importance of working within a team to uphold standards and status is fully explored, along with communication techniques. Your abilities to deal with people on a professional basis will undoubtedly improve.   

By completing this program, you will have proven your aspiration to deliver great customer service and use a wide range of appropriate skills to strengthen the external and internal bonds in your organisation.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Text/Video lessons
  • Online study materials

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

Who is This course for?

This course is crafted for individuals looking to improve their delivery of direct customer service, either in their current role or a future one. It will also be useful for those wishing to expand their customer base or develop communication skills in their chosen career. No previous qualifications are needed, apart from basic communication skills.

Requirements

The Customer Service Diploma course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. 

Career Path

In completing this program, you will be given a verified certificate to prove you are ready for a significant role in customer-facing roles in any business sector, or even human resources. It will provide a great advantage for senior roles in this organisational area.

Course Curriculum

Understanding Customer Service
Understanding Customer Service 00:17:00
Identifying Customer Expectations 00:06:00
Providing Excellent Customer Service 00:07:00
Focusing on the Customer
Focusing on the Customer 00:08:00
Customer Service and the Telephone
Customer Service and the Telephone 00:08:00
Handling Complaints
Handling Complaints 00:12:00
Enduring Stress
Enduring Stress 00:13:00
Business Communication
Identifying Basic Communication Techniques 00:09:00
Formal and Informal Communication 00:02:00
Verbal and Non-verbal Communication
Describing Verbal and Non-verbal Communication 00:04:00
Understanding Body Language 00:05:00
Making Effective Presentations 00:10:00
Fundamentals of Productive Meetings 00:08:00
Written Communication
Written Communication 00:13:00
Electronic Communication
Electronic Communication 00:19:00
Communicating with Graphics
Creating Graphics for Business Communication 00:04:00
Communicating Static Information 00:03:00
Communicating Dynamic Information 00:03:00
Effectively Working for Your Boss
Representing Your Boss 00:06:00
Communicating Your Boss’s Decisions 00:03:00
Supporting Your Boss and Colleagues 00:04:00
Building a Partnership with Your Boss 00:13:00
Identifying Goals
Identifying Goals  00:10:00
Effective Energy Distribution
Energy Distribution  00:09:00
Time Logs 00:11:00
Working with Your Personal Style
Personal World View 00:10:00
Strengths  00:09:00
Building Your Toolbox
A Building Your Toolbox  00:10:00
Establishing Your Action Plan
Establishing Your Action Plan  00:11:00

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