The Customer Service Diploma course will provide you with everything you need to develop and enhance your interactions with customers and clients. You will come to truly understand the benefits that excellent customer care can bring and how to improve reputations in your chosen business sector.
This comprehensive customer service training course perfectly guides the fundamental principles of providing outstanding assistance and fulfilling expectations. The importance of working within a team to uphold standards and status is fully explored, along with communication techniques. Your abilities to deal with people on a professional basis will undoubtedly improve.
By completing this program, you will have proven your aspiration to deliver great customer service and use a wide range of appropriate skills to strengthen the external and internal bonds in your organisation.
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
This course is crafted for individuals looking to improve their delivery of direct customer service, either in their current role or a future one. It will also be useful for those wishing to expand their customer base or develop communication skills in their chosen career. No previous qualifications are needed, apart from basic communication skills.
The Customer Service Diploma course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
In completing this program, you will be given a verified certificate to prove you are ready for a significant role in customer-facing roles in any business sector, or even human resources. It will provide a great advantage for senior roles in this organisational area.
|Understanding Customer Service|
|Understanding Customer Service||00:17:00|
|Identifying Customer Expectations||00:06:00|
|Providing Excellent Customer Service||00:07:00|
|Focusing on the Customer|
|Focusing on the Customer||00:08:00|
|Customer Service and the Telephone|
|Customer Service and the Telephone||00:08:00|
|Identifying Basic Communication Techniques||00:09:00|
|Formal and Informal Communication||00:02:00|
|Verbal and Non-verbal Communication|
|Describing Verbal and Non-verbal Communication||00:04:00|
|Understanding Body Language||00:05:00|
|Making Effective Presentations||00:10:00|
|Fundamentals of Productive Meetings||00:08:00|
|Communicating with Graphics|
|Creating Graphics for Business Communication||00:04:00|
|Communicating Static Information||00:03:00|
|Communicating Dynamic Information||00:03:00|
|Effectively Working for Your Boss|
|Representing Your Boss||00:06:00|
|Communicating Your Boss’s Decisions||00:03:00|
|Supporting Your Boss and Colleagues||00:04:00|
|Building a Partnership with Your Boss||00:13:00|
|Effective Energy Distribution|
|Working with Your Personal Style|
|Personal World View||00:10:00|
|Building Your Toolbox|
|A Building Your Toolbox||00:10:00|
|Establishing Your Action Plan|
|Establishing Your Action Plan||00:11:00|