Module 01: Concepts and Practices in Customer Service Delivery | |||
Concepts and Practices in Customer Service Delivery | 00:13:00 | ||
Module 02: Organise Customer Service Delivery | |||
Organise Customer Service Delivery | 00:14:00 | ||
Module 03: Structure of Customer Service | |||
Structure of Customer Service | 00:14:00 | ||
Module 04: Customer Relationship Management (CRM) | |||
Customer Relationship Management (CRM) | 00:18:00 | ||
Module 05: Customer Satisfaction & Relationship with Brand | |||
Customer Satisfaction & Relationship with Brand | 00:15:00 | ||
Module 06: Monitoring and Resolution of Customers’ Complaints & Problems | |||
Monitoring and Resolution of Customers’ Complaints & Problems | 00:15:00 | ||
Module 07: Social Media Tools and Channels for a Business | |||
Social Media Tools and Channels for a Business | 00:15:00 | ||
Order Your Certificate | |||
Order Your Certificate Now | 00:00:00 |
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