Take All courses for £49
After completing the Customer Service Manager assessments, learners qualify for a CPD QS accredited certificate from One Education.
The certificate is available in two formats: a PDF version for £9 or a printed hard copy delivered by post for £15.
Customer Service Manager
Customer Service Manager develops leadership, communication, and problem-solving skills to manage support teams, handle complaints professionally, improve customer satisfaction, and strengthen service strategies that help organisations build trust and long-term customer relationships.
Customer Service Manager
Original price was: £425.£29Current price is: £29. ex Vat
Save 93.18 % - OFFER ENDS SOON
OR
Or
1 Year Access 
Intermediate
46 Students -
2 hours, 38 minutes
Get access to 5000+ courses including this for only £49. Learn More.
Overview of Customer Service Manager
The Customer Service Manager program delivers advanced customer service management training designed for professionals seeking strong leadership in service roles. This customer experience leadership course builds customer support management skills, strengthens service excellence certification readiness, and enhances performance across modern business environments.
Through a CRM and customer relationship management course approach, learners develop complaint handling and resolution training expertise, customer retention strategies course knowledge, and service operations management training, while strengthening team leadership in customer service across dynamic, high-pressure service environments effectively.
Participants complete a customer satisfaction improvement course focused on practical service delivery across in-person, phone, and electronic channels. This program enhances service excellence certification outcomes, supports complaint handling and resolution training, and strengthens CRM-driven customer engagement for long-term business growth and loyalty.
The course was audited and updated on: 10th April, 2026
Learning Outcomes of Customer Service Manager
- Understand core principles of customer service management.
- Develop strategies to improve customer experience and satisfaction.
- Lead and support high-performing service teams.
- Handle complaints and resolve escalations effectively.
- Monitor KPIs to improve service quality.
- Communicate clearly and professionally with customers and teams.
- Use digital tools to improve service delivery.
- Maintain quality standards and continuous improvement practices.
Method Of Assessment
Learners can complete a mock exam to practice and assess their understanding before taking the final exam. The final multiple-choice exam is automatically marked, and learners must achieve at least 60% to pass. Successful learners receive a CPD-certified certificate.
Certification
Why Study This Customer Service Manager Course?
Why Study This Customer Service Manager course? Organisations rely on skilled customer service managers to enhance customer experience, improve retention, and drive loyalty. This role is essential in competitive markets where service quality impacts business success and reputation.
Studying a Customer Service Manager course develops leadership, communication, and problem-solving skills. It prepares professionals to manage teams effectively, handle complex customer issues, and progress into senior roles within retail, hospitality, and service-driven industries.
Course Duration
The Customer Service Manager Course has a total study time of 2 hours 38 minutes. Learners can progress through the material at a pace that suits their schedule, completing the programme in a way that fits their individual availability and learning commitment.
Requirements
Requirements for the Customer Service Manager course are straightforward and accessible. Learners should have good communication skills, basic computer literacy, and a keen interest in customer relations and leadership. The course is delivered online, allowing flexible study from any internet-enabled device at your own pace.
Career Path
- Customer Service Assistant: £20,000 – £24,000 per year
- Customer Service Advisor: £22,000 – £28,000 per year
- Senior Customer Support Specialist: £26,000 – £34,000 per year
- Customer Service Team Leader: £28,000 – £36,000 per year
- Customer Service Manager: £35,000 – £50,000 per year
- Head of Customer Experience: £55,000 – £85,000 per year
Frequently Asked Questions
It involves leading a team to ensure high-quality customer support and satisfaction.
It is ideal for customer service professionals and aspiring team leaders.
You will learn leadership, communication, problem-solving, and team management.
Yes, basic experience is helpful but not always required.
It typically takes a few weeks to a few months depending on the provider.
You can work as a customer service manager, team leader, or support supervisor.
Course Curriculum
| Customer Service Manager | |||
| Module One: Who We Are and What We Do | 00:17:00 | ||
| Module Two: Establishing Your Attitude | 00:12:00 | ||
| Module Three: Identifying and Addressing Customer Needs | 00:12:00 | ||
| Module Four: Generating Return Business | 00:14:00 | ||
| Module Five: In-Person Customer Service | 00:10:00 | ||
| Module Six: Giving Customer Service over the Phone | 00:12:00 | ||
| Module Seven: Providing Electronic Customer Service | 00:12:00 | ||
| Module Eight: Recovering Difficult Customers | 00:15:00 | ||
| Module Nine: Understanding When to Escalate | 00:14:00 | ||
| Mock Exam | |||
| Mock Exam – Customer Service Manager | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Customer Service Manager | 00:20:00 | ||
