The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

• Video lessons
• Online study materials

Who is this customer service – representative for?

This course is ideal for those who are new to the customer service sector and wish to develop their skills and knowledge to excel in their role. It is also ideal for professionals who deal with clients and want to gain valuable customer-facing skills. To provide you with ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours, with the freedom to study at your own pace.

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will i receive a certificate of completion?

Upon successful completion, you will qualify for the uk and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your pdf certificate at a cost of £9 and hardcopy certificate for £15.

Requirements

The customer service – representative is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the english language, numeracy and it, and to be over the age of 16.

Career path

Once you have successfully completed the course, you will have the fundamental knowledge and credentials to pursue a career in the customer service sector and excel in the following roles:

• Customer service representative
• Customer service assistant
• Telemarketer
• Customer service advisor
• Retail assistant
• Receptionist