Customer Service - Representative

Customer Service - Representative

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Learning Outcome


Customer service plays a vital role in business success; an essential skill required for building brand loyalty and standing out from the competition. If you work in a client-facing role or are looking to fast track a career in the customer service sector and wish to gain the credentials and knowledge to excel in your field, then the Customer Service – Representative course is for you.

Through case studies and video guidance you will learn how to master customer service skills to provide an exceptional customer service experience and deal with every type of customer professionally. It covers telephone etiquette, customer communication techniques, total quality management, customer retention, and much more.

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Who is this customer service – representative for?

This course is ideal for those who are new to the customer service sector and wish to develop their skills and knowledge to excel in their role. It is also ideal for professionals who deal with clients and want to gain valuable customer-facing skills. To provide you with ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours, with the freedom to study at your own pace.

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will i receive a certificate of completion?

Upon successful completion, you will qualify for the uk and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your pdf certificate at a cost of £9 and hardcopy certificate for £15.


The customer service – representative is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the english language, numeracy and it, and to be over the age of 16.

Career path

Once you have successfully completed the course, you will have the fundamental knowledge and credentials to pursue a career in the customer service sector and excel in the following roles:

  • Customer service representative
  • Customer service assistant
  • Telemarketer
  • Customer service advisor
  • Retail assistant
  • Receptionist

Course Curriculum

Customer Service - Representative
WHY Customer Service Is CRITICAL To Your Business! 00:05:00
Good Isn’t Good Enough! 00:03:00
We Are ALL in the “Helping Field” 00:10:00
Providing “Concierge” Level Of Service 00:06:00
The 5 Tenets Of TQM 00:03:00
How To Boost Customer Satisfaction 00:08:00
How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00
More Money $$$ – Through Customer Retention 00:05:00
How Much Is A Customer Worth? $$$ 00:08:00
Do You Understand Your Customer? 00:07:00
Dealing With Difficult Customers 00:19:00
“LEAP” Into Customer Service! 00:18:00
Exceptional Phone Service 00:17:00
WHY Customers Buy From YOU! $$$ 00:17:00
Mock Exam
Mock Exam – Customer Service – Representative 00:20:00
Final Exam
Final Exam – Customer Service – Representative 00:20:00

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