Customer Service - Representative | |||
WHY Customer Service Is CRITICAL To Your Business! | 00:05:00 | ||
Good Isn’t Good Enough! | 00:03:00 | ||
We Are ALL in the “Helping Field” | 00:10:00 | ||
Providing “Concierge” Level Of Service | 00:06:00 | ||
The 5 Tenets Of TQM | 00:03:00 | ||
How To Boost Customer Satisfaction | 00:08:00 | ||
How To Avoid The 10 Deadly Sins Of Customer Service! | 00:15:00 | ||
More Money $$$ – Through Customer Retention | 00:05:00 | ||
How Much Is A Customer Worth? $$$ | 00:08:00 | ||
Do You Understand Your Customer? | 00:07:00 | ||
Dealing With Difficult Customers | 00:19:00 | ||
“LEAP” Into Customer Service! | 00:18:00 | ||
Exceptional Phone Service | 00:17:00 | ||
WHY Customers Buy From YOU! $$$ | 00:17:00 | ||
BONUS LECTURE!!! FINAL TIPS!!! | 00:07:00 | ||
Mock Exam | |||
Mock Exam – Customer Service – Representative | 00:20:00 | ||
Final Exam | |||
Final Exam – Customer Service – Representative | 00:20:00 |
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