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1 Year Access 
Intermediate
1 Students 
1 hour, 4 minutes 
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Customer Service with Angry Clients is a comprehensive training course designed to enhance Customer Service skills, focusing on handling Angry Clients through effective Conflict Resolution, Complaint Handling, and De-escalation techniques. Participants learn Communication Skills, Empathy Response, and Problem Solving strategies to improve Service Recovery and reduce workplace Stress Management effectively in real-world scenarios.
This course explores The 12 Steps to Dealing with Anger, starting with understanding Anger as an Emotion and progressing to Dealing with Rude Customers in real workplace situations. It also covers Dealing with Stress and Key Learning Points, alongside Example Scripts for Angry Customers to strengthen practical communication and confidence.
Designed for professionals seeking improved Customer Service performance, this training prepares learners to manage Angry Clients using advanced Conflict Resolution, Complaint Handling, and De-escalation techniques. It strengthens Communication Skills, Empathy Response, Problem Solving, and Service Recovery while focusing on Preparing Your Organisation, recognising Warning Signs, and avoiding Poor Customer Service outcomes.
After completing the Customer Service with Angry Clients course assessment, you will be eligible to receive a CPD-accredited certificate worth £9 from One Education to demonstrate your achievement.
The certificate is also available as a printed hard copy delivered by post for £15.
Customer Service with Angry Clients is essential for professionals who deal directly with customers, especially in high-pressure or complaint-handling situations. This course helps learners understand how to manage difficult interactions calmly and turn negative experiences into positive outcomes.
Studying this course develops skills in emotional control, active listening, and conflict resolution. It prepares professionals to de-escalate tense situations, respond empathetically to complaints, and maintain professionalism while ensuring customer satisfaction and brand reputation.
The Customer Service with Angry Clients course has a total study time of 1 hour, 4 minutes. Learners can work through the material at a flexible pace, enabling them to complete the programme conveniently while developing practical skills in handling difficult customers, de-escalation techniques, and effective conflict resolution in service environments.
The Customer Service with Angry Clients course is suitable for learners with a basic understanding of customer service, retail, or workplace communication. Strong communication skills, emotional control, patience, and problem-solving ability are recommended. The course is fully online and accessible from any internet-enabled device, allowing flexible study at your own pace and convenience.
It focuses on handling difficult customer interactions, de-escalating anger, improving communication under pressure, conflict resolution, and maintaining professionalism in challenging service situations.
No, beginners can join, especially those working in customer-facing roles.
It is usually delivered online through scenario-based learning, role-play exercises, and communication skill modules.
Yes, most courses include role-play assessments, customer handling scenarios, and quizzes on communication techniques.
You will receive a certificate of completion in Customer Service with Angry Clients.
You can work in customer support, call centres, retail service, hospitality, front-desk roles, and any customer-facing position requiring conflict management skills.
| The 12 Steps to Dealing with Anger | |||
| The 12 Steps to Dealing with Anger | 00:10:00 | ||
| Anger as an Emotion | |||
| Anger as an Emotion | 00:07:00 | ||
| Dealing with Rude Customers | |||
| Dealing with Rude Customers | 00:08:00 | ||
| Dealing with Stress and Key Learning Points | |||
| Dealing with Stress and Key Learning Points | 00:07:00 | ||
| Example Scripts for Angry Customers | |||
| Example Scripts for Angry Customers | 00:03:00 | ||
| Poor Customer Service | |||
| Poor Customer Service | 00:09:00 | ||
| Preparing Your Organisation | |||
| Preparing Your Organisation | 00:09:00 | ||
| Warning Signs and What not to Do | |||
| Warning Signs and What not to Do | 00:06:00 | ||
| Your Objectives When Dealing with Anger | |||
| Your Objectives When Dealing with Anger | 00:05:00 | ||
| Additional Materials | |||
| Additional Materials | 00:00:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
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