| The 12 Steps to Dealing with Anger | |||
| The 12 Steps to Dealing with Anger | 00:10:00 | ||
| Anger as an Emotion | |||
| Anger as an Emotion | 00:07:00 | ||
| Dealing with Rude Customers | |||
| Dealing with Rude Customers | 00:08:00 | ||
| Dealing with Stress and Key Learning Points | |||
| Dealing with Stress and Key Learning Points | 00:07:00 | ||
| Example Scripts for Angry Customers | |||
| Example Scripts for Angry Customers | 00:03:00 | ||
| Poor Customer Service | |||
| Poor Customer Service | 00:09:00 | ||
| Preparing Your Organisation | |||
| Preparing Your Organisation | 00:09:00 | ||
| Warning Signs and What not to Do | |||
| Warning Signs and What not to Do | 00:06:00 | ||
| Your Objectives When Dealing with Anger | |||
| Your Objectives When Dealing with Anger | 00:05:00 | ||
| Additional Materials | |||
| Additional Materials | 00:00:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||