Customer Service with Angry Clients

Customer Service with Angry Clients

Course Overview

Become a trained professional from the safety and comfort of your own home by taking Customer Service with Angry Clients . Whatever your situation and requirements, One Education can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount.

One Education has been proud to produce an extensive range of best-selling courses, and Customer Service with Angry Clients is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time. 

Teaching and training are more than just a job for the staff at One Education; we take pride in employing those who share our vision for e-learning and its importance in today’s society. To prove this, all learning materials for each course are available for at least one year after the initial purchase.  

All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties. 

By completing Customer Service with Angry Clients , you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV.

Whatever your reason for studying Customer Service with Angry Clients , make the most of this opportunity from One Education and excel in your chosen field.

Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.  

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Customer Service with Angry Clients is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

The 12 Steps to Dealing with Anger
The 12 Steps to Dealing with Anger 00:10:00
Anger as an Emotion
Anger as an Emotion 00:07:00
Dealing with Rude Customers
Dealing with Rude Customers 00:08:00
Dealing with Stress and Key Learning Points
Dealing with Stress and Key Learning Points 00:07:00
Example Scripts for Angry Customers
Example Scripts for Angry Customers 00:03:00
Poor Customer Service
Poor Customer Service 00:09:00
Preparing Your Organisation
Preparing Your Organisation 00:09:00
Warning Signs and What not to Do
Warning Signs and What not to Do 00:06:00
Your Objectives When Dealing with Anger
Your Objectives When Dealing with Anger 00:05:00
Additional Materials
Additional Materials 00:00:00
Order Your Certificate
Order Your Certificate Now 00:00:00
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With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.

Copyright © 2024 One Education © Edukators London Ltd.

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