The 12 Steps to Dealing with Anger | |||
The 12 Steps to Dealing with Anger | 00:10:00 | ||
Anger as an Emotion | |||
Anger as an Emotion | 00:07:00 | ||
Dealing with Rude Customers | |||
Dealing with Rude Customers | 00:08:00 | ||
Dealing with Stress and Key Learning Points | |||
Dealing with Stress and Key Learning Points | 00:07:00 | ||
Example Scripts for Angry Customers | |||
Example Scripts for Angry Customers | 00:03:00 | ||
Poor Customer Service | |||
Poor Customer Service | 00:09:00 | ||
Preparing Your Organisation | |||
Preparing Your Organisation | 00:09:00 | ||
Warning Signs and What not to Do | |||
Warning Signs and What not to Do | 00:06:00 | ||
Your Objectives When Dealing with Anger | |||
Your Objectives When Dealing with Anger | 00:05:00 | ||
Additional Materials | |||
Additional Materials | 00:00:00 | ||
Order Your Certificate | |||
Order Your Certificate Now | 00:00:00 |
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