Customer Success Manager
Customer Success Manager
Original price was: £425.£29Current price is: £29. ex Vat
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Intermediate
13 Students -
4 hours, 17 minutes
Description of Customer Success Manager Course
The Customer Success Manager training will help you master the art of client satisfaction and retention. This training will provide you with the necessary skills to succeed in customer success management and become a great asset to any organization. Learn how to establish long-term customer relationships and assure ongoing success for both clients and businesses.
You will learn about customer success management with well designed lessons that include topics including CRM strategy, data analysis, and dealing with customer complaints. You will also learn how to communicate successfully with consumers and strengthen those critical relationships.
With this customer success training program, you will be ready to lead the future of CRM, managing customer interactions with confidence and strategic insight. Take control of your career and excel in the field of customer success management.
Who Is This Course For?
Customer Success Manager Course is ideal for individuals aspiring to build a career in customer success management. It is suitable for those currently in or looking to transition into roles such as customer success managers, customer success coordinators, or related positions. If you are passionate about enhancing client relationships and driving customer satisfaction, this course is tailored for you.
Requirement for Customer Success Manager Course
Participants should have a basic understanding of customer service principles and a willingness to learn. Familiarity with CRM software and tools is beneficial but not mandatory. A proactive attitude and enthusiasm for client success will greatly enhance your learning experience
Assessment and Certification
Career Path
Course Curriculum
| Module 01: Introduction to Customer Service | |||
| Introduction to Customer Service | 00:23:00 | ||
| Module 02: What’s Different about Good Customer Service? | |||
| What’s Different about Good Customer Service? | 00:12:00 | ||
| Module 03: Introduction to Customer Relationship Management (CRM) | |||
| Introduction to Customer Relationship Management (CRM) | 00:22:00 | ||
| Module 04: CRM Fundamentals | |||
| CRM Fundamentals | 00:24:00 | ||
| Module 05: CRM Strategies | |||
| CRM Strategies | 00:33:00 | ||
| Module 06: Data Analysis in CRM | |||
| Data Analysis in CRM | 00:28:00 | ||
| Module 07: CRM Databases | |||
| CRM Databases | 00:21:00 | ||
| Module 08: Deepening Customer Relationship | |||
| Deepening Customer Relationship | 00:23:00 | ||
| Module 09: Handling Customer Complaints | |||
| Handling Customer Complaints | 00:22:00 | ||
| Module 10: Future of CRM | |||
| Future of CRM | 00:25:00 | ||
| Module 11: Customer Service Communication Strategies | |||
| Customer Service Communication Strategies | 00:24:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
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With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
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