Become a trained professional from the safety and comfort of your own home by taking Customer Success Strategist. Whatever your situation and requirements, One Education can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount.
One Education has been proud to produce an extensive range of best-selling courses, and Customer Success Strategist is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time.
Teaching and training are more than just a job for the staff at One Education; we take pride in employing those who share our vision for e-learning and its importance in today’s society. To prove this, all learning materials for each course are available for at least one year after the initial purchase.
All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties.
By completing Customer Success Strategist, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV.
Whatever your reason for studying Customer Success Strategist, make the most of this opportunity from One Education and excel in your chosen field.
Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
Will I receive a certificate of completion?
Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.
Why study this course
It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.
The Customer Success Strategist is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.
|Module 01: Introduction to Customer Service|
|Introduction to Customer Service||00:23:00|
|Module 02: What’s Different about Good Customer Service?|
|What’s Different about Good Customer Service?||00:12:00|
|Module 03: Customer Service Communication Strategies|
|Customer Service Communication Strategies||00:24:00|
|Module 04: Establishing Your Attitude|
|Establishing Your Attitude||00:12:00|
|Module 05: Identifying and Addressing Customer Needs|
|Identifying and Addressing Customer Needs||00:12:00|
|Module 06: In-Person Customer Service|
|In-Person Customer Service||00:10:00|
|Module 07: Providing Electronic Customer Service|
|Providing Electronic Customer Service||00:12:00|
|Module 08: Aspects of Phone Etiquette|
|Aspects of Phone Etiquette||00:31:00|
|Module 09: Building Rapport Over the Phone|
|Building Rapport Over the Phone||00:24:00|
|Module 10: Inbound and Outbound Calls|
|Inbound and Outbound Calls||00:16:00|
|Module 11: Active Listening and Managing Tough Callers|
|Active Listening and Managing Tough Callers||00:28:00|
|Module 12: Managing Interoffice Calls and Voicemail|
|Managing Interoffice Calls and Voicemail||00:10:00|
|Module 13: Problem Solving over the Phone|
|Problem Solving over the Phone||01:04:00|
|Module 14: Intra Organisation Dealings|
|Intra Organisation Dealings||00:35:00|
|Module 15: Measuring Customer Service|
|Measuring Customer Service||00:12:00|
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