Customer Success Strategist

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Become a trained professional from the safety and comfort of your own home by taking Customer Success Strategist. Whatever your situation and requirements, One Education can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount.

One Education has been proud to produce an extensive range of best-selling courses, and Customer Success Strategist is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time. 

Teaching and training are more than just a job for the staff at One Education; we take pride in employing those who share our vision for e-learning and its importance in today’s society. To prove this, all learning materials for each course are available for at least one year after the initial purchase.  

All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties. 

By completing Customer Success Strategist, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV.

Whatever your reason for studying Customer Success Strategist, make the most of this opportunity from One Education and excel in your chosen field.

Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.  

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Customer Success Strategist is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

Module 01: Introduction to Customer Service
Introduction to Customer Service 00:23:00
Module 02: What’s Different about Good Customer Service?
What’s Different about Good Customer Service? 00:12:00
Module 03: Customer Service Communication Strategies
Customer Service Communication Strategies 00:24:00
Module 04: Establishing Your Attitude
Establishing Your Attitude 00:12:00
Module 05: Identifying and Addressing Customer Needs
Identifying and Addressing Customer Needs 00:12:00
Module 06: In-Person Customer Service
In-Person Customer Service 00:10:00
Module 07: Providing Electronic Customer Service
Providing Electronic Customer Service 00:12:00
Module 08: Aspects of Phone Etiquette
Aspects of Phone Etiquette 00:31:00
Module 09: Building Rapport Over the Phone
Building Rapport Over the Phone 00:24:00
Module 10: Inbound and Outbound Calls
Inbound and Outbound Calls 00:16:00
Module 11: Active Listening and Managing Tough Callers
Active Listening and Managing Tough Callers 00:28:00
Module 12: Managing Interoffice Calls and Voicemail
Managing Interoffice Calls and Voicemail 00:10:00
Module 13: Problem Solving over the Phone
Problem Solving over the Phone 01:04:00
Module 14: Intra Organisation Dealings
Intra Organisation Dealings 00:35:00
Module 15: Measuring Customer Service
Measuring Customer Service 00:12:00

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