Dealing with Conflict at Work

Dealing with Conflict at Work



Become a trained professional from the safety and comfort of your own home by taking Dealing with Conflict at Work . Whatever your situation and requirements, One Education can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount. 

One Education has been proud to produce an extensive range of best-selling courses, and Dealing with Conflict at Work is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time. 

Teaching and training are more than just a job for the staff at One Education; we take pride in employing those who share our vision for e-learning and its importance in today’s society. To prove this, all learning materials for each course are available for at least one year after the initial purchase.  

All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties. 

By completing Dealing with Conflict at Work, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV.

Whatever your reason for studying Dealing with Conflict at Work, make the most of this opportunity from One Education and excel in your chosen field.

Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.  

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Dealing with Conflict at Work is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

Unit 01: Introduction
Welcome to the Course 00:03:00
What are Conflict and Conflict Management? 00:03:00
Unit 02: Understand the Keys to Conflict
The Rational and Irrational Sources of Conflict 00:03:00
The Effects of Respect on Conflict 00:04:00
How to Use Respect to Help Resolve Conflict 00:05:00
Unit 03: How Misunderstandings Arise and the Solution
How Communication Works 00:05:00
How we listen: The Four Listening Levels 00:05:00
How to Listen Well 00:04:00
Unit 04: Personality Types in Conflict
How Personality Types Conflict 00:02:00
How Specific Personalities Clash at Work 00:04:00
How to Avoid Personality Clash 00:02:00
Unit 05: Escalation of Conflict
Resistance: It’s Not Conflict… yet. 00:02:00
The Onion Model of Resistance 00:07:00
The Signs of Conflict Escalation 00:03:00
Unit 06: De-escalating Conflict
The Strategies for Handling Conflict 00:06:00
Conflict De-escalation Process 00:03:00
Conflict Handling Modes – The Thomas-Kilmann Model 00:02:00
The Five Thomas-Kilmann Modes 00:06:00
Getting Help from a Third Party 00:05:00
How to Recover from a Broken (Professional) Relationship 00:05:00
Unit 07: Closing Section
Good Conflict and Bad Conflict 00:04:00
The Secret to Avoiding Conflict 00:03:00



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