Dealing with Conflict at Work develops essential communication and resolution skills to manage workplace disputes professionally, reduce tension, strengthen teamwork, and maintain a respectful, productive working environment across organisations.
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1 Year Access 
Level 2
15 Students 
2 days, 12 hours 
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Dealing with Conflict at Work is a practical course designed to improve Workplace Conflict handling through strong Communication Skills, Active Listening, and effective Mediation Techniques. Learners gain insights into resolving disputes professionally while maintaining positive relationships and improving overall workplace harmony and productivity.
Participants develop Emotional Control and Problem Solving abilities while strengthening Negotiation Skills and Team Collaboration in challenging environments. The course teaches practical approaches to workplace disagreements, helping individuals respond calmly, build trust, and apply structured strategies for achieving fair and productive outcomes in daily professional interactions.
Through Stress Management and advanced Resolution Strategies, the course guides learners through a structured curriculum including Introduction, Conflict Understanding, Misunderstandings, Personality Types, Escalation, De-escalation, and Closing Section, ensuring comprehensive skills development for effective workplace conflict resolution and long-term professional growth.
Learners complete an assignment designed to evaluate their understanding of the course content. The assignment is reviewed by qualified tutors who provide personalised feedback, allowing learners to demonstrate their applied knowledge and skills.
After completing the Dealing with Conflict at Work course assessment, you will be eligible to receive a CPD-accredited certificate worth £9 from One Education to demonstrate your achievement.
The certificate is also available as a printed hard copy delivered by post for £15.
Quality Licence Scheme Endorsed Certificate
Learners also have the option to order a Quality Licence Scheme (QLS) Endorsed Certificate as additional proof of achievement. The QLS Endorsed Certificate can be delivered by post for £69, with an additional £10 postage charge for international students.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Dealing with Conflict at Work is important for maintaining a healthy and productive workplace environment. It helps professionals understand how to recognize early signs of conflict, manage emotions, and respond appropriately to disagreements between colleagues.
Studying this topic improves communication and interpersonal skills, enabling individuals to handle difficult situations with confidence. It supports teamwork, reduces workplace stress, and promotes a more respectful and cooperative culture that enhances overall organizational effectiveness.
The “Dealing with Conflict at Work” course has a total study time of 2 days and 12 hours. Learners can complete the programme at a flexible pace, allowing them to manage their study schedule effectively while developing practical skills for handling workplace conflict situations.
Requirements for the Dealing with Conflict at Work course are simple and accessible. Learners should have basic communication skills, emotional intelligence, and an interest in improving workplace relationships. The course is fully online and can be accessed from any internet-enabled device, allowing flexible, self-paced learning from anywhere.
It is a disagreement between employees due to differences in opinions or communication.
It can happen due to miscommunication, workload issues, or personality differences.
By staying calm, listening carefully, and discussing the issue respectfully.
Communication, patience, empathy, and problem-solving skills.
It should be addressed early to prevent bigger problems later.
| Unit 01: Introduction | |||
| Welcome to the Course | 00:03:00 | ||
| What are Conflict and Conflict Management? | 00:03:00 | ||
| Unit 02: Understand the Keys to Conflict | |||
| The Rational and Irrational Sources of Conflict | 00:03:00 | ||
| The Effects of Respect on Conflict | 00:04:00 | ||
| How to Use Respect to Help Resolve Conflict | 00:05:00 | ||
| Unit 03: How Misunderstandings Arise and the Solution | |||
| How Communication Works | 00:05:00 | ||
| How we listen: The Four Listening Levels | 00:05:00 | ||
| How to Listen Well | 00:04:00 | ||
| Unit 04: Personality Types in Conflict | |||
| How Personality Types Conflict | 00:02:00 | ||
| How Specific Personalities Clash at Work | 00:04:00 | ||
| How to Avoid Personality Clash | 00:02:00 | ||
| Unit 05: Escalation of Conflict | |||
| Resistance: It’s Not Conflict… yet. | 00:02:00 | ||
| The Onion Model of Resistance | 00:07:00 | ||
| The Signs of Conflict Escalation | 00:03:00 | ||
| Unit 06: De-escalating Conflict | |||
| The Strategies for Handling Conflict | 00:06:00 | ||
| Conflict De-escalation Process | 00:03:00 | ||
| Conflict Handling Modes – The Thomas-Kilmann Model | 00:02:00 | ||
| The Five Thomas-Kilmann Modes | 00:06:00 | ||
| Getting Help from a Third Party | 00:05:00 | ||
| How to Recover from a Broken (Professional) Relationship | 00:05:00 | ||
| Unit 07: Closing Section | |||
| Good Conflict and Bad Conflict | 00:04:00 | ||
| The Secret to Avoiding Conflict | 00:03:00 | ||
| Assignment | |||
| Assignment – Dealing with Conflict at Work | 2 days, 11 hours | ||
| Order Your Certificate | |||
| Order Your Certificate QLS | 00:00:00 | ||
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