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Desk Clerk Course
Desk Clerk Course
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Intermediate
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19 hours, 29 minutes
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Description
Become an accomplished business person with this complete online office admin course. The Office Skills and Administration course teaches core competencies in business writing and professional communication and will improve your customer service skills and computer literacy with programs such as Microsoft Word, Excel, Outlook and PowerPoint.
Office Skills and Administration Course Description
The Office Skills and Administration course is taught by industry experts through online study materials, video lessons, mock exams and multiple-choice automated assessments. The informative and accessible course covers everything from time management and communication skills to prepare professional documents, proofreading, giving presentations, bookkeeping and payroll procedures.
Office Skills and Administration Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Certificate of Achievement
Endorsed Certificate of Achievement from the Quality Licence Scheme
After successfully completing the course, learners will be able to order an endorsed certificate as proof of their new achievement. Endorsed certificates can be ordered and get delivered to your home by post for only £129. There is an additional £10 postage charge for international students.
CPD Certification from One Education
After successfully completing the MCQ assessment of this course, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.
Endorsement
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Method of Assessment
To assess your learning, you have to participate in an automated multiple choice question exam. You have to score at least 60% to pass the exam and to qualify for Quality Licence Scheme endorsed and CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.
In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.
Who is This course for?
This course is specifically crafted for those individuals aspiring to senior secretarial or administrative positions in an organisation, or newcomers looking to secure their role in an office environment. Aspire to quickly boost their prospects and skill set for their immediate future. No previous experience or knowledge is needed, although a firm grasp of the English language is assumed.
Requirements
The Desk Clerk Course course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Career Path
A recognised certificate will be sent to you upon completion of this course, which will provide a huge advantage in procuring a role within an office environment, no matter which sector that department runs in. The nature of this verification means that your CV will benefit from its presence and will open opportunities in many businesses.
Course Curriculum
| Office Skills and Administration | |||
| Module 01: Personal Assistant | |||
| Personal Assistant | 01:23:00 | ||
| Module 02: Admin Support | |||
| Admin Support | 01:54:00 | ||
| Module 03: Administrative Management | |||
| Administrative Management | 00:30:00 | ||
| Module 04: Organisational Skills | |||
| Organisational Skills | 01:16:00 | ||
| Module 05: Telephone Etiquette | |||
| Telephone Etiquette | 01:07:00 | ||
| Module 06: Business Writing | |||
| Business Writing | 01:24:00 | ||
| Module 07: Time Management | |||
| Time Management | 01:09:00 | ||
| Module 08: Body Language and Effective Communication | |||
| Body Language and Effective Communication | 01:23:00 | ||
| Module 09: Meeting Management | |||
| Meeting Management | 01:24:00 | ||
| Module 10: Excel Basics | |||
| Navigate the Excel User Interface | 00:28:00 | ||
| Use Excel Commands | 00:10:00 | ||
| Create and Save a Basic Workbook | 00:19:00 | ||
| Enter Cell Data | 00:12:00 | ||
| Use Excel Help | 00:05:00 | ||
| Create Worksheet Formulas | 00:15:00 | ||
| Insert Functions | 00:17:00 | ||
| Reuse Formulas and Functions | 00:17:00 | ||
| Insert, Delete, and Adjust Cells, Columns, and Rows | 00:10:00 | ||
| Search for and Replace Data | 00:09:00 | ||
| Use Proofing and Research Tools | 00:07:00 | ||
| Apply Text Formats | 00:16:00 | ||
| Apply Number Format | 00:08:00 | ||
| Align Cell Contents | 00:09:00 | ||
| Apply Styles and Themes | 00:12:00 | ||
| Apply Basic Conditional Formatting | 00:11:00 | ||
| Create and Use Templates | 00:08:00 | ||
| Preview and Print a Workbook | 00:10:00 | ||
| Set Up the Page Layout | 00:09:00 | ||
| Configure Headers and Footers | 00:07:00 | ||
| Manage Worksheets | 00:05:00 | ||
| Manage Workbook and Worksheet Views | 00:07:00 | ||
| Manage Workbook Properties | 00:06:00 | ||
| Excel Templates | 00:00:00 | ||
| Module 11: PowerPoint Basic | |||
| Customize the User Interface | 00:19:00 | ||
| Set PowerPoint 2016 Options | 00:07:00 | ||
| Modify Slide Masters and Slide Layouts | 00:16:00 | ||
| Add Headers and Footers | 00:05:00 | ||
| Modify the Notes Master and the Handout Master | 00:04:00 | ||
| Create SmartArt | 00:09:00 | ||
| Modify SmartArt | 00:05:00 | ||
| Write Math Equations | 00:07:00 | ||
| Add Audio to a Presentation | 00:09:00 | ||
| Add Video to a Presentation | 00:10:00 | ||
| Customize Animations and Transitions | 00:14:00 | ||
| Review a Presentation | 00:15:00 | ||
| Store and Share Presentations on the Web | 00:06:00 | ||
| Annotate a Presentation | 00:07:00 | ||
| Set Up a Slide Show | 00:08:00 | ||
| Create a Custom Slide Show | 00:03:00 | ||
| Add Hyperlinks and Action Buttons | 00:07:00 | ||
| Record a Presentation | 00:05:00 | ||
| Secure a Presentation | 00:11:00 | ||
| Broadcast a Slide Show | 00:07:00 | ||
| Create a Video or a CD | 00:08:00 | ||
| PowerPoint Templates | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam – Desk Clerk | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Desk Clerk | 00:20:00 | ||
| Assignment | |||
| Assignment – Desk Clerk | 00:00:00 | ||
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