Essential IT Skills (IT Support) cover troubleshooting hardware and software issues, configuring networks, managing operating systems, ensuring cybersecurity basics, providing user assistance, maintaining systems, and delivering reliable technical support services.
Or
1 Year Access 
Intermediate 
74 Students 
4 hours, 40 minutes Get access to 5000+ courses including this for only £49. Learn More.
Essential IT Skills (IT Support) course helps learners build practical IT support skills through computer troubleshooting, hardware basics, software support, and technical support concepts. This training introduces network fundamentals, IT troubleshooting, and system maintenance while developing confidence in managing everyday technology challenges. Learners explore modern IT practices and foundational skills needed for efficient workplace support and digital operations.
The course curriculum covers essential technology areas including communication networks, future IT skills, office applications, databases, and project management basics. Students gain knowledge of cybersecurity basics, help desk skills, and structured approaches to resolving technical issues. Through practical lessons, learners improve software handling, system support, and professional problem-solving abilities required for successful IT support roles in modern organizations.
Designed for beginners and aspiring professionals, Essential IT Skills (IT Support) provides a strong foundation in computer operations and technical services. The program enhances computer troubleshooting capabilities with hands-on understanding of hardware, software, networks, and system management. By completing this course, learners can develop valuable IT troubleshooting expertise and prepare for careers in technical support and help desk environments.
Learners can complete a mock exam to practice and assess their understanding before taking the final exam. The final multiple-choice exam is automatically marked, and learners must achieve at least 60% to pass. Successful learners receive a CPD-certified certificate.
After completing the Essential IT Skills (IT Support) course assessment, you will be eligible to receive a CPD-accredited certificate worth £9 from One Education to demonstrate your achievement.
The certificate is also available as a printed hard copy delivered by post for £15.
Essential IT Skills (IT Support) helps learners develop fundamental technical knowledge needed to manage computers, troubleshoot common issues, and provide effective technology support. This course introduces key IT concepts, systems, and practical skills required in modern digital environments.
Studying Essential IT Skills (IT Support) builds confidence in handling hardware, software, and technical challenges while improving problem-solving abilities. The course supports career development in IT roles and provides learners with valuable skills for maintaining efficient and reliable technology systems.
The Essential IT Skills (IT Support) course has a total study time of 4 hours, 40 minutes. This practical programme is designed for flexible learning, allowing learners to progress at their own pace while developing essential IT support skills, including computer troubleshooting, hardware and software fundamentals, system maintenance, and effective technical support practices.
The Essential IT Skills (IT Support) course requirements are simple and suitable for beginners. Learners should have basic computer knowledge, an interest in technology and troubleshooting, and a willingness to develop technical support skills. Access to a computer with internet connection and commitment to practical practice are recommended for effective learning and skill development.
This course teaches fundamental IT support skills, including computer hardware and software basics, troubleshooting, operating systems, networking concepts, user support, cybersecurity basics, and common IT maintenance tasks.
No. It is suitable for beginners who want to develop essential IT support knowledge and start building technical skills.
The course is delivered online, allowing you to learn at your own pace.
Yes. Practical troubleshooting exercises, IT support scenarios, technical activities, and quizzes may be included to reinforce learning.
You will receive a certificate of completion after successfully finishing the course.
This course supports careers in IT support, help desk support, technical support, computer maintenance, system administration, network support, and entry-level IT roles.
| Essential IT Skills (IT Support) | |||
| Module 01: Introduction: A Transforming Technology | 00:30:00 | ||
| Module 02: Importance of Information Technology | 00:10:00 | ||
| Module 03: Communication and Network | 00:30:00 | ||
| Module 04: Future Skills Required in Information Technology | 00:15:00 | ||
| Module 05: Technology as a Foundation Skill Area | 00:10:00 | ||
| Module 06: Word Processing Software | 00:30:00 | ||
| Module 07: Presentation Software | 00:30:00 | ||
| Module 08: Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets) | 00:15:00 | ||
| Module 09: Creating and Editing Spreadsheet (Part 2: Navigation and Edit) | 00:25:00 | ||
| Module 10: Storing Database | 00:25:00 | ||
| Module 11: Information Technology Project Management | 00:20:00 | ||
| Mock Exam | |||
| Mock Exam – Essential IT Skills (IT Support) | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Essential IT Skills (IT Support) | 00:20:00 | ||
Take All courses for £49