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  • 35 Students

  • Certified


The initial interest of the family support worker is the care of the children, whose parents might be experiencing difficulties. It is very crucial for a support worker to be empathising, reliable and flexible to be able to provide warm support and guidance to children and families in need.


The Family Support Worker Training provides a comprehensive insight into the skills and information related to working with children and families. You’ll understand the fundamental abilities and knowledge related to working with families, recognising and resolving family various problems, safeguarding in the home and so much more.

The course’s modules gradually introduce you to a detailed overview of this field of study using practical examples throughout the course.

This course is composed of useful, practical lectures, review, and exercise practice and analysis broken into step by step arranged modules which make it worth exploring.

Family Support Worker Training Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Family Support Worker Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Family Support Worker Training - Updated Version
Module 01: Introduction to Family Support Work 00:24:00
Module 02: Legislation, Policy and Guidance 00:51:00
Module 03: Solving Family Issues – Part 1 00:49:00
Module 04: Solving Family Issues – part 2 00:45:00
Module 05: Safeguarding – Assessing need and providing help (Part 1) 00:33:00
Module 06: Safeguarding – Assessing Need and Providing Help (Part 2) 00:37:00
Module 07: Building Relationships 00:36:00
Recommended Readings
Recommended Readings – Family Support Worker – Level 5 3 days, 4 hours
Mock Exam
Mock Exam – Family Support Worker Training 00:20:00
Final Exam
Final Exam – Family Support Worker Training 00:20:00
Family Support Worker Training - Old Version
Module 1 - The role of family support worker
The functions, work environment, and daily activities of a family support worker 00:15:00
The key responsibilities of a family support worker and different specialisations 00:15:00
The key qualities of a family support worker and what a family support worker should expect 00:15:00
Duties as a family support worker 00:15:00
Professional development, career prospects, and anticipated salary as a family support worker 00:05:00
A day in the life of a family support worker 00:15:00
Pros and cons of being a family support worker 00:05:00
Work-life balance as a family support worker 00:15:00
Top tips for family support workers 00:05:00
Module 2 - Legislation, policy, and guidance
Introduction to legislation, policy, and guidance 00:05:00
Overview of legislation – England 00:15:00
The Children and Families Act 2014 00:30:00
Policy and guidance – England 00:15:00
Overview of legislation – Scotland 00:05:00
Policy and guidance – Scotland 00:15:00
Overview of legislation – Northern Ireland 00:05:00
Policy and guidance – Northern Ireland 00:05:00
Overview of legislation – Wales 00:05:00
Overview of legislation – Wales 00:05:00
Module 3 - The family issues and solving them
Parental mental health – how to help children living with parents with mental health problems 00:15:00
Parental mental health – intervention and support for children and families 00:15:00
Parental substance misuse – how to help children living with parents who misuse alcohol and drugs 00:05:00
Parental substance misuse – assessing the risk of parental alcohol and drug misuse 00:05:00
Parental substance misuse – intervention and support for children and families 00:05:00
Domestic abuse – what is domestic abuse? 00:05:00
Separation, divorce, and parental responsibility 00:05:00
Separation, divorce, and contact 00:05:00
General advice on talking about difficult topics 00:15:00
Books to help talking about difficult topics 00:15:00
Module 4 - Safeguarding - assessing need and providing help
Introduction to safeguarding – a child-centred, coordinated approach 00:30:00
Early help 00:30:00
Access, referral, and information sharing 00:30:00
Disabled children, carers, youth establishments, and contextual safeguarding 00:15:00
Assessment purpose, protocols, principles, and parameters 00:15:00
Analysis, outcomes, and timeliness 00:30:00
Processes for managing individual Part 1 00:30:00
Processes for managing individual Part 2 00:15:00
Processes for managing individual Part 3 00:15:00
Module 5 - Building relationships
Types of family and what makes healthy families 00:15:00
Why relationships are key to good social work 00:30:00
The importance of relationships in social work to relationships in social work 00:30:00
The personal qualities required for relationship building 00:15:00
Working on empathy to build relationships 00:15:00
The professional attributes required for relationship building 00:15:00
Self-knowledge and professional use of self in relationship building 00:15:00
Taking an individualised approach, involving the parents, what parents want from the relationship, sharing information, and building trust 00:30:00
Challenges in relationship building 00:15:00
The difference between getting the relationship right and getting it wrongb 00:30:00

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Course Reviews

  1. Samuel Doan

    Family Support Worker Course really aided in building relationship. Recomended!

  2. Arnold Sandstrom

    The course was informative but module two need to be concised

  3. Emily Swanson

    Taking the cours was one of the best decisions i made, very informative and helpful for any social worker!

  4. Terri Mitchell

    Great course!!! Found a lot of effective information to do better as a support worker!



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