Section 01 | |||
Module 01: Introduction | 00:03:00 | ||
Module 02: Course Purpose and Objectives | 00:04:00 | ||
Module 03: Why it Matters – When We Fail Straight Talk | 00:06:00 | ||
Module 04: Activity – When and Why We Fail to Give Feedback | 00:01:00 | ||
Module 05: Characteristics of Great Managers | 00:03:00 | ||
Module 06: Values that Enable Feedback | 00:03:00 | ||
Module 07: Activity – How have the Values Worked for You? | 00:02:00 | ||
Section 02 | |||
Module 08: A Few Laws of Feedback | 00:05:00 | ||
Module 09: How Things Can Go Wrong | 00:05:00 | ||
Module 10: Activity – Creating the Right Mindset | 00:02:00 | ||
Module 11: The Continuum of Engagement | 00:03:00 | ||
Module 12: Guidelines for Giving Feedback | 00:04:00 | ||
Section 03 | |||
Module 13: A Model for Effective Feedback | 00:07:00 | ||
Module 14: Activity – Practice Giving Feedback | 00:01:00 | ||
Module 15: Setting Goals and Action Planning | 00:05:00 | ||
Module 16: Continuous Improvement and Fact-Based Feedback | 00:05:00 | ||
Module 17: Guidelines for Receiving Feedback | 00:06:00 | ||
Module 18: Activity – Practice Receiving Feedback | 00:01:00 | ||
Module 19: Summary | 00:02:00 | ||
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